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Bitrix24 vs NetSuite CRM+ comparison

Bitrix24 and NetSuite are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.7, while NetSuite is ranked #32 with an average rating of 8.0. Bitrix24 holds a 2.0% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 1,473 Views
  • 766 Comparison Views
90% willing to recommend
NetSuite CRM+
Read 4 NetSuite CRM+ reviews
  • 385 Views
  • 350 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Bitrix24 compete in the CRM space by providing comprehensive business management solutions. Bitrix24 leads in feature diversity and price satisfaction, while NetSuite CRM+ excels in support systems and reliability.

Features: NetSuite CRM+ stands out for integration capabilities with existing enterprise systems, advanced reporting tools, and a structured environment. Bitrix24 provides a suite of communication tools, task management, and social networking features that improve team collaboration.

Ease of Deployment and Customer Service: NetSuite CRM+ offers a complex deployment model with extensive customer service options, suited for enterprises needing customization. Bitrix24 provides a streamlined deployment experience with self-service resources and quick-start guides, appealing to smaller enterprises or those seeking rapid adoption.

Pricing and ROI: NetSuite CRM+ involves a higher setup cost, offset by comprehensive support and scalability, resulting in substantial ROI for larger organizations. Bitrix24 offers flexible and cost-effective pricing, ideal for startups and SMEs, allowing for quick ROI due to lower initial investment.

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To learn more, read our detailed Bitrix24 vs. NetSuite CRM+ Report (Updated: July 2025).
Buyer's Guide
Bitrix24 vs. NetSuite CRM+
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
16th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (12th), Enterprise Social Software (9th)
NetSuite CRM+
Ranking in CRM
32nd
Average Rating
7.0
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
Opportunity Management (11th)
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, up from 1.9% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
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Greg Jacob - PeerSpot reviewer
Streamlines collaboration across teams and has a straightforward setup process
The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very easy-to-use product."
"Collaboration and CRM are the most valuable features of Bitrix24."
"It is easy to use and very stable."
"The technical support was intuitive and had good documentation."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"Offers, a free version."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
More Bitrix24 pros
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
 

Cons

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Bitrix24’s interface needs to be improved."
"There is a need for better integration with ERP solutions."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The solution’s performance could be made faster."
"It would be great if colleagues could get alerts via email when they are assigned something."
"We need full ERP integration to take all our processes in one platform."
More Bitrix24 cons
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product needs to improve the warehouse management feature."
 

Pricing and Cost Advice

"Licenses are cheap compared to other solutions."
"The product's pricing is okay for me. It is not expensive."
"We were using the free version which was really limited in terms of functionality."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Price-wise, it is a very cheap solution."
"The pricing for this program is reasonable."
More Bitrix24 pricing and cost advice
"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
"It ultimately depends on the features and functionalities required for your specific use case."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
10%
Retailer
9%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
What do you like most about NetSuite CRM+?
The feature that has been most effective in improving sales performance is its alignment with the ordering team.
See all answers
What is your experience regarding pricing and costs for NetSuite CRM+?
In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...
See all answers
What needs improvement with NetSuite CRM+?
The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...
See all answers
 

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Product Reports

Buyer's Guide
Bitrix24
August 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
CRM
August 2025
NetSuite CRM+ reportDownload NetSuite CRM+ product report
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24
NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.
NetSuite
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
Buyer's Guide
Bitrix24 vs. NetSuite CRM+
July 2025
Free Report: Bitrix24 vs. NetSuite CRM+
Find out what your peers are saying about Bitrix24 vs. NetSuite CRM+ and other solutions. Updated: July 2025.
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