Bitrix24 vs NetSuite CRM+ comparison

Bitrix24 and NetSuite are both solutions in the CRM category. Bitrix24 is ranked #20 with an average rating of 7.3, while NetSuite is ranked #30 with an average rating of 8.0. Bitrix24 holds a 1.3% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,660 Views
979 Comparison Views

90% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

553 Views
525 Comparison Views

66% willing to recommend

Bitrix24

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Bitrix24 compete in the CRM space by providing comprehensive business management solutions. Bitrix24 leads in feature diversity and price satisfaction, while NetSuite CRM+ excels in support systems and reliability.

Features: NetSuite CRM+ stands out for integration capabilities with existing enterprise systems, advanced reporting tools, and a structured environment. Bitrix24 provides a suite of communication tools, task management, and social networking features that improve team collaboration.

Ease of Deployment and Customer Service: NetSuite CRM+ offers a complex deployment model with extensive customer service options, suited for enterprises needing customization. Bitrix24 provides a streamlined deployment experience with self-service resources and quick-start guides, appealing to smaller enterprises or those seeking rapid adoption.

Pricing and ROI: NetSuite CRM+ involves a higher setup cost, offset by comprehensive support and scalability, resulting in substantial ROI for larger organizations. Bitrix24 offers flexible and cost-effective pricing, ideal for startups and SMEs, allowing for quick ROI due to lower initial investment.

To learn more, read our detailed Bitrix24 vs. NetSuite CRM+ Report (Updated: September 2025).

Buyer's Guide

Bitrix24 vs. NetSuite CRM+

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

20th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (16th), Enterprise Social Software (13th)

NetSuite CRM+

Ranking in CRM

30th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (12th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Bitrix24 is 1.3%, down from 1.9% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	1.3%
NetSuite CRM+	0.7%
Other	98.0%

CRM

Featured Reviews

Miguel Molano

Sales Manager at a comms service provider with 51-200 employees

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"Bitrix24 is a user-friendly solution that is easy to use."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The data interpretation feature in Bitrix24 is good."

"Collaboration and CRM are the most valuable features of Bitrix24."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

More Bitrix24 pros

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"It would be great if colleagues could get alerts via email when they are assigned something."

"The client interface is not very user-friendly."

"The stability could be improved."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"We need full ERP integration to take all our processes in one platform."

"The solution's open channel and contact center could be improved."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"I would like to see improvements with Bitrix24's marketing automation."

More Bitrix24 cons

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"The product needs to improve the warehouse management feature."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

Pricing and Cost Advice

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The solution's pricing is quite average and not expensive."

"We were using the free version which was really limited in terms of functionality."

"Licenses are cheap compared to other solutions."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Retailer

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

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Compared 8% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 6% of the time

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Siebel CRM vs NetSuite CRM+

Compared 54% of the time

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Compared 46% of the time

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Product Reports

Buyer's Guide

Bitrix24

October 2025

Download Bitrix24 product report

Buyer's Guide

CRM

September 2025

Download NetSuite CRM+ product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Bitrix24 vs. NetSuite CRM+

September 2025

Free Report: Bitrix24 vs. NetSuite CRM+

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