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BeyondTrust Privileged Remote Access vs CyberArk Endpoint Privilege Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
BeyondTrust Privileged Remote Access shows rapid ROI, reducing costs, improving compliance, saving time, and boosting customer satisfaction and revenue.
Sentiment score
6.9
CyberArk Endpoint Privilege Manager enhances security, reduces breach vulnerabilities, and saves resources, yielding around $10,000 in value.
Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.
 

Customer Service

Sentiment score
6.6
Customers praise BeyondTrust support for quick, efficient service, despite some documentation and chat limitations, with staff rated 7-10.
Sentiment score
6.6
CyberArk support is effective but inconsistent; response times vary and complex processes can frustrate users despite helpful resources.
Support now requires opening a ServiceNow ticket, which can be time-consuming.
They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.
We engage them when needed and receive prompt responses that typically resolve our issues.
Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.
 

Scalability Issues

Sentiment score
8.3
BeyondTrust Privileged Remote Access is praised for scalability across locations, despite configuration challenges, adaptable for various organization sizes.
Sentiment score
7.7
CyberArk Endpoint Privilege Manager scales efficiently for device management but requires careful planning for large configurations, users report.
I would give it an eight or nine out of ten for scalability, possibly even a ten, as I do not see a limitation in scaling.
We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.
CyberArk Endpoint Privilege Manager is quite scalable.
The available reports and other security tools assist in scaling it according to my organization's needs.
 

Stability Issues

Sentiment score
5.4
BeyondTrust Privileged Remote Access is stable, reliable, with minimal intervention, yet occasionally affected by updates, training gaps, and integration bugs.
Sentiment score
8.2
CyberArk Endpoint Privilege Manager is stable with minor issues, better Windows performance, and requires frequent server restarts.
Updates sometimes introduce bugs or issues, especially with non-English versions.
It is a robust solution that has effectively supported our environment without major issues.
Since implementing it, we have not experienced any outages or stability issues.
CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.
 

Room For Improvement

BeyondTrust Privileged Remote Access requires better password management, integration, usability, and improved multi-factor authentication and session handling features.
CyberArk Endpoint Privilege Manager needs improved interface, integration, performance, support, pricing, threat detection, compatibility, automation, and synchronization.
BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation.
CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.
Currently, no user-based policy option is available inside the EPM console.
Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.
 

Setup Cost

BeyondTrust Privileged Remote Access is initially costly but becomes cost-effective due to its comprehensive functionality and reliability.
CyberArk Endpoint Privilege Manager is costly but offers quality features, making it appealing for large enterprises in finance.
My experience with pricing, setup cost, and licensing is that it is expensive, yet not the most expensive in the market, so the price can be considered justifiable.
CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.
CyberArk Endpoint Privilege Manager is costly compared to other solutions.
I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.
 

Valuable Features

BeyondTrust Privileged Remote Access provides secure, scalable cross-platform remote access with robust credential management and integration, eliminating VPN necessity.
CyberArk Endpoint Privilege Manager enhances security with features like DNS scanning, admin access delegation, ransomware protection, and threat detection.
The secure access must be audited live, ensuring patient data protection.
CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.
CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.
The most valuable feature is the ability to control users with admin rights.
 

Categories and Ranking

BeyondTrust Privileged Remo...
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
Remote Access (8th)
CyberArk Endpoint Privilege...
Ranking in Privileged Access Management (PAM)
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Endpoint Compliance (4th), Anti-Malware Tools (5th), Application Control (5th), Ransomware Protection (7th)
 

Mindshare comparison

As of May 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Privileged Remote Access is 4.6%, down from 4.6% compared to the previous year. The mindshare of CyberArk Endpoint Privilege Manager is 3.6%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Securely manage high-privilege remote access with granular configurations
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.
Sumit Chavan - PeerSpot reviewer
Helps secure the infrastructure and control users with admin rights
There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
11%
Manufacturing Company
10%
Government
7%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Privileged Remote Access?
The product has improved remote support capabilities since it works fine.
What needs improvement with BeyondTrust Privileged Remote Access?
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Ad...
What is your primary use case for BeyondTrust Privileged Remote Access?
We use the tool for vendor access, providing secure vendor access to manage systems. Most of our use cases involve selling the product for vendor access with high privileges. We also use it when us...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about CyberArk Endpoint Privilege Manager?
The most valuable feature of the solution is its performance.
What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?
I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost. It's really one of the best solutions.
 

Also Known As

Bomgar Privileged Access
Viewfinity
 

Overview

 

Sample Customers

Horizon Beverage, Air Liquide, Gateway Bank of Florida
Information Not Available
Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. CyberArk Endpoint Privilege Manager and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.