BackupAssist vs Carbonite Server comparison

BackupAssist and OpenText are both solutions in the Backup and Recovery category. BackupAssist is ranked #71, while OpenText is ranked #41 with an average rating of 8.0. BackupAssist holds a 0.2% mindshare in BRS, compared to OpenText’s 0.6% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

410 Views
249 Comparison Views

100% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

1,006 Views
835 Comparison Views

100% willing to recommend

BackupAssist

Carbonite Server

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Executive SummaryUpdated on Sep 11, 2024

BackupAssist and Carbonite Server are two prominent options for server backup solutions. Users are generally more satisfied with BackupAssist's pricing and support, but Carbonite Server's features make it a worthwhile investment for many.

Features: BackupAssist is praised for its range of features like granular restore options, flexibility with managing various storage devices, and straightforward deployment. Carbonite Server stands out for its automated backups, disaster recovery options, and minimal user interaction for comprehensive protection.

Room for Improvement: BackupAssist could enhance its cloud storage options, improve the efficiency of large backup processes, and update its user interface. Carbonite Server faces criticism for its limited customization options, complexity in setting up full disaster recovery, and the occasional sluggish performance during peak times.

Ease of Deployment and Customer Service: Deployment of BackupAssist is straightforward, with users appreciating its clear documentation and prompt customer service. Carbonite Server's deployment, while more complex, benefits from detailed setup guides and responsive support.

Pricing and ROI: BackupAssist offers a competitive initial setup cost and a quicker ROI, appealing to budget-conscious buyers. Carbonite Server demands a higher upfront investment but justifies this with long-term value through robust disaster recovery capabilities.

To learn more, read our detailed BackupAssist vs. Carbonite Server Report (Updated: April 2025).

Buyer's Guide

BackupAssist vs. Carbonite Server

April 2025

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Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

71st

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (12th)

Carbonite Server

Ranking in Backup and Recovery

41st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (29th)

Mindshare comparison

As of May 2025, in the Backup and Recovery category, the mindshare of BackupAssist is 0.2%, up from 0.2% compared to the previous year. The mindshare of Carbonite Server is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Dale Dirkes

President at DIAD Consulting, Inc.

A simple, efficient, reliable product

The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found that the backups are usually very successful."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"It seems reliable and easy to use."

"The solution is a free engine to help work with the container."

"Technical support handled all our issues quickly and effectively."

"The solution is very stable."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"The efficiency and convenience are excellent."

"Easy verification of things is the most valuable feature."

"I find the BMR/image and the recovery pieces are valuable."

More Carbonite Server pros

Cons

"It stopped doing my backups after I did the last update on it."

"In the future I would like to see more support for Linux."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"The Hyper-V backup has room for improvement."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"They do not yet have USB recovery but they are adding it in coming releases."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"The stability has room for improvement."

"In the next release I would like to see an improvement in the auto failover option."

Pricing and Cost Advice

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"The product pricing here in Zimbabwe is good, I cannot complain."

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

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850,236 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

25%

Financial Services Firm

12%

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Carbonite Server?

I find the BMR/image and the recovery pieces are valuable.

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What needs improvement with Carbonite Server?

The ability to perform instant recovery would be a game changer. For a large user base, the creation of user accounts at this time is a little cumbersome, there isn't any Single-Sign-On (SSO) integ...

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What is your primary use case for Carbonite Server?

I work for a managed services provider, and we supply the solution for various sized customers.

See all answers

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Veeam Data Cloud for Microsoft 365 vs Carbonite Server

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Product Reports

Buyer's Guide

BackupAssist

May 2025

Download BackupAssist product report

Buyer's Guide

Cloud Backup

April 2025

Download Carbonite Server product report

Also Known As

No data available

Carbonite Recover Backup

Overview

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

BackupAssist

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

INLINE Commercial Construction, Hamilton County

Buyer's Guide

BackupAssist vs. Carbonite Server

April 2025

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