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Azul Zing vs Gupshup comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azul Zing
Ranking in AI Customer Experience Personalization
25th
Average Rating
9.6
Reviews Sentiment
8.2
Number of Reviews
9
Ranking in other categories
Application Infrastructure (13th)
Gupshup
Ranking in AI Customer Experience Personalization
43rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Communications Management (CCM) (26th), Conversation Intelligence Software (22nd), AI Customer Support (21st), AI Sales & Marketing (43rd)
 

Mindshare comparison

As of April 2026, in the AI Customer Experience Personalization category, the mindshare of Azul Zing is 1.1%, down from 27.2% compared to the previous year. The mindshare of Gupshup is 1.0%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Azul Zing1.1%
Gupshup1.0%
Other97.9%
AI Customer Experience Personalization
 

Featured Reviews

it_user500349 - PeerSpot reviewer
CTO at a financial services firm with 51-200 employees
It has helped us improve our latency performance drastically
As a large scale high performance trading platform serving the high frequency trading community, latency has always been critical for our clients. Before using Azul Zing JVM, we would have had to spend a lot of effort tuning our JVM GC and profiling our application to minimize latency, which is…
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Top Industries

By visitors reading reviews
Financial Services Firm
31%
Retailer
10%
Computer Software Company
9%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise2
No data available
 

Comparisons

 

Overview

 

Sample Customers

Priceline, RBS, Credit Suisse, ING, Creditex, Nielsen, Workday, Saks Fifth Avenue, Entergy, Quotix, Puma and many more.  Visit azul.com for more.
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Find out what your peers are saying about Amazon Web Services (AWS), Sendbird, Gong and others in AI Customer Experience Personalization. Updated: April 2026.
885,789 professionals have used our research since 2012.