AWS X-Ray vs Workspace ONE Intelligence comparison

Amazon Web Services (AWS) and Omnissa are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #15 with an average rating of 7.4, while Omnissa is ranked #44 with an average rating of 8.0. Amazon Web Services (AWS) holds a 2.7% mindshare in APM, compared to Omnissa’s 0.3% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of Omnissa users who would recommend it.

AWS X-Ray

Read 11 AWS X-Ray reviews

4,843 Views
4,552 Comparison Views

90% willing to recommend

Workspace ONE Intelligence

Read 3 Workspace ONE Intelligence reviews

397 Views
389 Comparison Views

100% willing to recommend

AWS X-Ray

Workspace ONE Intelligence

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between AWS X-Ray and Workspace ONE Intelligence based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed AWS X-Ray vs. Workspace ONE Intelligence Report (Updated: September 2025).

Buyer's Guide

AWS X-Ray vs. Workspace ONE Intelligence

September 2025

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS X-Ray

Ranking in Application Performance Monitoring (APM) and Observability

15th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Workspace ONE Intelligence

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Mobile APM (5th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS X-Ray is 2.7%, down from 3.4% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
AWS X-Ray	2.7%
Workspace ONE Intelligence	0.3%
Other	97.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Muhmad Tabrez A Deewanji

Lead Software Engineer at a tech services company with 1,001-5,000 employees

Improving performance through efficient trace metrics and data insights

As an application developer and architect, I appreciate AWS X-Ray for checking latency and identifying bottlenecks. I use it for performance tuning, conducting performance testing on applications, getting real-time traces, and gaining data insights. It helps in improving throughput and tuning infrastructure. The trace metrics and data collected provide valuable insights.

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Muhammad JunaidJawed

Sr. VDI Engineer at Afiniti.com

Helps to find devices that are lost but improvement is needed in mapping

The tool's deployment is easy. There are lots of documents and support available online. I help deploy Workspace ONE Intelligence. It's not hard to deploy since we've done it many times. We use the on-premises solution now. Basic deployment takes one day, but adding features like tunneling takes an extra day. The main challenge is network connectivity. The documentation is good and available online.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AWS X-Ray is a strong solution and has a smooth integration process."

"The error analysis capabilities of X-Ray are really good."

"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."

"AWS X-Ray's endpoints and user monitoring are considered the most valuable features."

"The most beneficial feature is that it shows a dashboard for performance intervals, which reveals latencies."

"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."

"It is a very scalable solution."

"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."

More AWS X-Ray pros

"Integration is also very easy."

"I would rate Workspace ONE Intelligence nine out of ten."

"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."

Cons

"If you have a small team, it's probably overkill."

"AWS X-Ray should improve its implementation process to make it easier for developers."

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

"Sometimes, the collector agents are confusing to configure initially."

"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."

"Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts."

"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."

"A significant downside is that it is very expensive."

More AWS X-Ray cons

"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."

"Windows devices management needs improvement."

"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."

Pricing and Cost Advice

"The solution is a bit expensive."

"The pricing for AWS X-Ray is a six out of ten."

"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."

"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for AWS X-Ray?

While I have not compared it with GCP or Azure ( /products/microsoft-azure-reviews ), AWS generally offers cost-effective services. Some services, like Athena ( /products/odyssey-software-athena-eo...

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What needs improvement with AWS X-Ray?

The challenges we faced with AWS X-Ray were that some of the AWS services we were using did not support it, which we discovered at a later stage. This was potentially a design consideration we shou...

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What is your primary use case for AWS X-Ray?

I have been using AWS X-Ray for creating insights to our applications we have developed. It is used to correlate different services in AWS when a transaction happens, allowing us to see the flow of...

See all answers

What is your experience regarding pricing and costs for Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...

See all answers

What needs improvement with Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool. The current features available in Workspace ONE Intelligence meet all use cases, so there isn't ...

See all answers

What advice do you have for others considering Workspace ONE Intelligence?

Predictive analysis hasn't been used, as there have been no customer use cases requiring it. Workspace ONE Intelligence offers flexibility in configuration, requiring only UEM integration if data n...

See all answers

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Dynatrace vs Workspace ONE Intelligence

Compared 59% of the time

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Compared 41% of the time

More Workspace ONE Intelligence Competitors

Product Reports

Buyer's Guide

AWS X-Ray

October 2025

Download AWS X-Ray product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download Workspace ONE Intelligence product report

Also Known As

No data available

Apteligent, Crittercism

Overview

AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues.

With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance.

X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

Amazon Web Services (AWS)

Get insights, guidelines, and preferred outcomes that will help you deliver the best possible mobile experience for your customers and help make your mobile business successful like never before.

When milliseconds can cost you millions, Apteligent reveals operational and usage trends, uncovers issues, and analyzes behaviors. This allows you to continuously improve apps, keep users happy, and put your mobile business at the top of its game.

Omnissa

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow

AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego

Buyer's Guide

AWS X-Ray vs. Workspace ONE Intelligence

September 2025

Free Report: AWS X-Ray vs. Workspace ONE Intelligence

Find out what your peers are saying about AWS X-Ray vs. Workspace ONE Intelligence and other solutions. Updated: September 2025.

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869,566 professionals have used our research since 2012.

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.