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AWS Step Functions vs JAMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
AWS Step Functions reduce development time and costs, enhance scalability and reliability, streamline workflows, and improve ROI.
Sentiment score
8.9
JAMS streamlines operations, reduces costs, enhances scalability, improves productivity, and allows developers to focus on development tasks.
 

Customer Service

Sentiment score
5.9
AWS Step Functions support is reliable, but users desire quicker, tailored assistance; enterprise support offers rapid, expensive yet effective help.
Sentiment score
9.6
JAMS customer service is praised for responsiveness, knowledge, and helpfulness, with high ratings despite occasional delays in support.
The speed of reply and the content of their responses usually solve the problems that arise.
I use enterprise support, which is excellent, providing responses within fifteen minutes.
They are very quick to respond depending on the issue's severity.
Their response is prompt, exemplifying how support should be.
 

Scalability Issues

Sentiment score
7.0
AWS Step Functions are valued for efficient scalability, handling demand spikes and multiple requests, suitable for medium to large organizations.
Sentiment score
6.0
JAMS scales well for large businesses, handling high job volumes efficiently, with flexible licensing and robust failover capabilities.
Starting separate Step Functions for each request, making it highly scalable.
There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
 

Stability Issues

Sentiment score
7.8
AWS Step Functions are praised for stability and reliability, ensuring consistent performance and uptime across multiple availability zones.
Sentiment score
7.8
JAMS is highly stable and reliable, with minimal issues, widely trusted for mission-critical operations across diverse conditions.
If one zone fails, others handle the demand, ensuring high availability.
I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Being on the new version, there's been zero downtime.
 

Room For Improvement

AWS Step Functions needs improvements in data limits, integrations, pricing, and execution visibility while enhancing fault tolerance and third-party support.
JAMS needs better search, intuitive interface, enhanced documentation, error messaging, database support, source control, and C# developer resources.
It would benefit from more integration with different applications or services.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
A major improvement would be the integration of AI to help us accomplish various tasks.
 

Setup Cost

AWS Step Functions pricing fluctuates based on usage, leading to potential high bills despite being cheaper than Azure Workflow.
JAMS offers cost-effective, flexible licensing with scalable options, remaining more affordable than competitors despite recent pricing changes.
Pricing for Step Functions is very cheap.
The cost is average, provided it is configured correctly.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
 

Valuable Features

AWS Step Functions enable efficient workflow automation with integration, orchestration, parallel tasking, and management through a user-friendly interface.
JAMS offers flexible scheduling, automation, robust monitoring, and cross-platform support, enhancing productivity with seamless notifications and custom integrations.
Step Functions provide seamless integration with AWS services, which enhances the speed of application development.
AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.
It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
 

Categories and Ranking

AWS Step Functions
Ranking in Workload Automation
9th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Business Process Management (BPM) (11th)
JAMS
Ranking in Workload Automation
3rd
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Workload Automation category, the mindshare of AWS Step Functions is 1.6%, up from 0.8% compared to the previous year. The mindshare of JAMS is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation Market Share Distribution
ProductMarket Share (%)
JAMS2.1%
AWS Step Functions1.6%
Other96.3%
Workload Automation
 

Featured Reviews

Carlos Alberto Marangon - PeerSpot reviewer
Automate complex workflows with seamless AWS integration
Step Functions provide seamless integration with AWS services, which enhances the speed of application development. The JSON app launched recently allows us to define data execution more easily. The Standard Workflows feature includes error replay capabilities, which are crucial for efficient error management. The Amazon State Language (ASL) in JSON format facilitates workflow automation and accelerates the deployment of Step Functions.
Patrick Norton - PeerSpot reviewer
Support has been among the most helpful and knowledgeable we've ever worked with but performance monitoring needs improvement
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me. JAMS has some quirks. It has a bit of a learning curve. Some exceptions are not intuitive, such as when a job is terminated due to exceeding its defined runaway time limit. This generates a misleading exception message that is difficult for new users to understand and requires experience to interpret correctly. Stalled jobs present a unique challenge, particularly when pushing a system like JAMS version six to its limits. While rare, these instances occur when jobs become unresponsive despite appearing in API queries but not in the monitoring console. Although workarounds exist, they highlight the need for improved native monitoring capabilities within JAMS. Currently, the system assumes flawless operation, necessitating supplemental monitoring tools to detect issues like excessive pending or stalled jobs, ensuring timely intervention by our teams.
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
7%
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

What do you like most about Amazon Step Functions?
The integration capability is easy, whereas building state machines is tricky.
What is your primary use case for Amazon Step Functions?
My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.
What advice do you have for others considering Amazon Step Functions?
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and th...
What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
A major improvement would be the integration of AI to help us accomplish various tasks. AI could assist in simplifying operations and could potentially enhance the tool's capabilities.
 

Comparisons

 

Also Known As

Amazon Step Functions, Step Functions
No data available
 

Interactive Demo

 

Overview

 

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite
Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Find out what your peers are saying about AWS Step Functions vs. JAMS and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.