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Avaya IX Contact Center vs Cisco Webex Contact Center comparison

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Questions from the Community
Top Answer:It's scalable, it's fast, and it is very robust.
Top Answer:My advice is to get in touch with a recommended business partner (with at least Gold status).
Top Answer:Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for). Because it is one of the more mature solutions around, configuration and design… more »
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Ranking
5th
Views
1,084
Comparisons
868
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,797
Comparisons
1,550
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
CC-One, BroadSoft CC-One
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Overview

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Offer
Learn more about Avaya IX Contact Center
Learn more about Cisco Webex Contact Center
Sample Customers
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
AON, Office Depot, American Red Cross
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider17%
Financial Services Firm9%
Insurance Company7%
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company17%
Financial Services Firm7%
Government6%
Company Size
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise14%
Large Enterprise66%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise11%
Large Enterprise68%

Avaya IX Contact Center is ranked 5th in Contact Center Platforms while Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS). Avaya IX Contact Center is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Cisco Finesse and Aspect Via, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and Revation LinkLive.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.