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Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Avaya IX Contact Center is ranked 5th in Contact Center Platforms while Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS). Avaya IX Contact Center is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Cisco Finesse and Aspect Via, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and Revation LinkLive.
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