


Automox and Ivanti Autonomous Endpoint Management compete in the endpoint management category. Automox seems to have the upper hand in pricing and customer service support, making it a preferred choice for budget-conscious users, whereas Ivanti gains favor for its extensive features and customization, justifying its higher cost.
Features: Automox offers ease of use with its cloud-based management, centralized patch management, and the user-friendly dashboard. Its automation with worklet scripts and policy management facilitates handling complex tasks efficiently. Ivanti provides advanced reporting, autonomous patching, AI integration for operational efficiency, and comprehensive control over patch deployment. This feature depth supports users needing enterprise-level management and detailed insights.
Room for Improvement: Automox faces challenges with advanced reporting and managing multi-organization setups. It lacks offline patching and needs better integration and compliance reporting. Ivanti could improve its user interface complexity and initial setup processes. There is a noticeable need for better integration across systems and smoother UI navigation, especially for new admins.
Ease of Deployment and Customer Service: Both solutions support various cloud environments. Automox is appreciated for its proactive customer service and easy deployment, contributing to a positive user experience. Ivanti offers robust support; however, users experience setup challenges, particularly in complex environments, indicating a need for streamlined installation processes and enhanced support coordination.
Pricing and ROI: Automox is seen as cost-effective, especially with its straightforward licensing, which benefits smaller enterprises or those using multiple operating systems. It enhances ROI by automating patch processes and reducing manual oversight. Ivanti’s higher pricing is justified by its comprehensive features, providing detailed reporting and strong security management. Its advanced capabilities offer a significant return on investment, especially for users needing deeper endpoint management solutions.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Our team used to spend 10 hours per week just to update these things, and now we're doing it automatically.
We have seen a positive return on investment mainly through time savings, as automating patching and routine endpoint maintenance has reduced manual effort by roughly around twenty to thirty percent for these tasks.
The number of tickets for our IT team has drastically reduced, which saves time, increases productivity, and allows the IT team to focus on essential tasks rather than minor issues with employee devices.
We can remove or add licenses according to business requirements, and it is all controlled within the application.
The client was already paying for Microsoft Intune and was able to decommission Ivanti Neurons for UEM.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
Overall, the customer support has been good; responses are generally timely, and the support team is helpful when troubleshooting issues or clarifying how a feature works.
From a support perspective, they are fantastic, usually very good at getting back to us in a timely manner.
I would rate customer support a nine on a scale of one to ten.
We have had really good support when we have had to open tickets, and we have gotten pretty quick responses.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Automox scales well for our needs; adding new endpoints is straightforward and the centralized management approach makes it easy to apply consistent policies as the environment grows.
Automox's scalability is excellent, as it scales very well, and it is easy to deploy new agents.
Transitioning from low to high capacity in seconds.
I would rate the scalability as nine out of ten.
There is no limitation in scalability; Ivanti Neurons for MDM is very scalable.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
It's not crashing or experiencing any downtime.
We have not seen any downtime.
Regarding the self-healing capabilities, I would say it has reduced downtime by around thirty to forty percent.
It delivers very good UEM capabilities.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
From a QA perspective, better visibility into patch history and endpoint changes would make it easier to troubleshoot environment-related issues and track changes over time.
An alert of a security threat could be another type of notification that tells me something is important.
I would add that remote support for iOS could be better, and remote support of Linux is also lacking.
In Cherwell, we receive an overall average rating based on the tickets worked on, which I find missing in Ivanti Autonomous Endpoint Management.
When I inherited our IT department, I really needed to have some help and some training on how to use Ivanti because I was not familiar with the platform; none was given and we were just left to our own devices.
It would be helpful if the documentation could easily help us fix bugs on our own.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Automox's price is very cost-effective and affordable.
This is not a cheap solution.
Regarding pricing, I would say Ivanti Neurons for UEM falls at a nine out of ten.
Pricing, setup cost, and licensing are on the high side.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
One of the best features I appreciate about Automox is automated patching.
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
It has very strong patch automation, particularly in automated OS patching, third-party patching, policy-based rollout, patch scheduling, and vulnerability remediation.
The most effective feature of Ivanti Neurons for Patch Management is its reactivity when a patch is released before its due date.
It integrates into InTune, which enables us to detect, diagnose, and fix issues without manual intervention.
AI-powered automation and self-healing are additional features that automatically fix common issues and reduce manual work.


| Company Size | Count |
|---|---|
| Small Business | 195 |
| Midsize Enterprise | 64 |
| Large Enterprise | 190 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 12 |
| Large Enterprise | 35 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
Automox offers automated patch management with cloud-native architecture, cross-platform compatibility, and ease of use. It provides real-time visibility and streamlines operations across Windows, macOS, and Linux, making it ideal for complex IT environments.
Automox empowers organizations with features like Worklets and remote management, enhancing security and efficiency through customizable patching policies, PowerShell script execution, and detailed reporting. It's primarily used for automated patch management, patch remediation, and compliance maintenance across diverse systems, ensuring cybersecurity and reducing vulnerabilities. Enhancements are desired for user access control, policy synchronization, and integration with tools like Tenable. Support for offline patching, rollback features, enhanced reporting, and notification customization are in demand. Improvements in cost effectiveness and multi-group policy applications are also suggested.
What are the key features of Automox?
What benefits and ROI can users expect when evaluating Automox?
In industry applications, Automox is widely used for managing and updating vast fleets of devices, particularly in sectors requiring stringent cybersecurity measures. It ensures seamless operations through its centralized automation and management capabilities, making it essential for organizations handling extensive IT networks.
Ivanti Autonomous Endpoint Management leverages AI-powered automation for comprehensive endpoint control. It offers centralized management, real-time visibility, efficient patch deployment, and supports diverse operating systems.
Ivanti Autonomous Endpoint Management integrates AI-driven automation, providing a unified dashboard for streamlined IT operations. Its features include efficient patch management and real-time device monitoring, enhancing IT security and compliance. While comprehensive, improvements in dashboard simplicity, third-party integration, and AI feature clarity are desired. It serves multiple operating systems for seamless operation across various devices, and while effective, enhancements in UI navigation and reporting are suggested. Companies find it vital for centralized device management, compliance enforcement, and automated IT task handling.
What are the most important features?
What benefits or ROI should users look for?
In industries like finance, education, and healthcare, Ivanti Autonomous Endpoint Management is deployed for managing diverse device environments. It's used for securing sensitive data, ensuring compliance in regulated industries, and optimizing IT service desk operations. Its capabilities aid in provisioning devices and maintaining an up-to-date inventory, crucial for sectors with stringent security requirements.
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