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Automox vs IBM Security MaaS360 with Watson comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Automox boosts ROI with cost and time savings through automation, remote troubleshooting, and efficient endpoint management and patching.
Sentiment score
6.3
IBM Security MaaS360 with Watson delivers cost savings, improved efficiency, enhanced security, and reduced manual IT effort through automation.
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Data at Infosys
Our team used to spend 10 hours per week just to update these things, and now we're doing it automatically.
Senior Data Reporting Analyst at University of Bradford
Centralized management has improved operational efficiency, allowing the IT team to manage more devices with less manual effort while maintaining compliance and security.
Cybersecurity Analyst at Digitaltrack
Clients report that they now effectively manage employees, block and restrict data sharing, and monitor unauthorized activities on devices, which increases their overall visibility and security.
Presales Consultant And Solutions Engineer at Trillium Information Security Systems
My device compliance rate consistently stayed above 95%, giving me much better visibility into which devices met corporate security requirements and allowing me to address non-compliant endpoints before they become security risks.
Senior Business Development Executive at Digitaltrack
 

Customer Service

Sentiment score
7.0
Automox offers excellent, reliable customer service with responsive, knowledgeable support, resolving issues quickly and leaving users highly satisfied.
Sentiment score
6.0
IBM Security MaaS360's customer service is praised for its proactive support, quick issue resolution, and helpful resources, despite occasional difficulties.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
Network & Security Administrator at a legal firm with 51-200 employees
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
Senior Data Reporting Analyst at University of Bradford
The customer support for Automox is very responsive and proactive.
Data at Infosys
Customer support is unparalleled, very supportive, proactive, and dedicated 24/7.
Senior Software Developer at Radical FANATICS
Support team being responsive and helpful in resolving issues in a timely manner and providing guidance when needed.
Cybersecurity Analyst at Digitaltrack
The customer support for IBM Security MaaS360 with Watson has generally been good, with the support team being knowledgeable and responsive, especially for critical issues.
collaboration support engineer at a retailer with 11-50 employees
 

Scalability Issues

Sentiment score
7.0
Automox is praised for scalability and ease of integration, though minor issues exist, especially in multi-tenant setups.
Sentiment score
6.0
IBM Security MaaS360 with Watson efficiently scales for any organization, offering seamless device management and adaptability without impacting performance.
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Senior Data Reporting Analyst at University of Bradford
Automox is very scalable because it has continued to handle my organization's growth.
Data at Infosys
IBM Security MaaS360 with Watson is very scalable since it can handle any large number of devices effectively and with reliability and speed.
Senior Software Developer at Radical FANATICS
The cloud-based architecture makes it easy to add new users, devices, and security policies while maintaining performance and centralized visibility.
collaboration support engineer at a retailer with 11-50 employees
As additional on-premise cloud workloads and endpoints and applications are added, the platform can continue to centralize and collect security events without fundamentally changing security operations.
Customer Support Engineer at Arrow PC Network Pvt Ltd
 

Stability Issues

Sentiment score
8.2
Automox offers stable, reliable performance with minimal downtime, providing significant time savings and error reduction for users.
Sentiment score
8.4
IBM Security MaaS360 is highly reliable for device management, offering stability, real-time processing, and consistent performance with minimal downtime.
It's not crashing or experiencing any downtime.
Senior Data Reporting Analyst at University of Bradford
The service has delivered consistent performance for device management, policy enforcement, application deployment, and compliance monitoring.
collaboration support engineer at a retailer with 11-50 employees
I would rate the stability of IBM Security MaaS360 with Watson as excellent because we have not had either performance problems or website outages, nor any issues in operations.
Especialista En Mdm at a tech vendor with 501-1,000 employees
IBM Security MaaS360 with Watson is stable.
Information Technology Manager at DuPont
 

Room For Improvement

Automox users seek better synchronization, automation, integration, customizable settings, and improved support for Linux/iOS amid high pricing concerns.
IBM Security MaaS360 needs improvements in UI, cost management, policy sync speed, support, integration, customization, and device management.
An alert of a security threat could be another type of notification that tells me something is important.
Senior Data Reporting Analyst at University of Bradford
I would add that remote support for iOS could be better, and remote support of Linux is also lacking.
Data at Infosys
It could also leverage AI, which would help in autonomous patch prioritization and risk remediation.
Technical Product Manager at Hireright
IBM Security MaaS360 with Watson offers a strong set of device management and security features, and its centralized management, compliance control, and remote administration capabilities have helped streamline endpoint management; furthermore, dashboard customization and user experience improvements could make this already valuable platform even more effective.
Cybersecurity Analyst at Digitaltrack
The platform could benefit from more flexible automation for routine administrative tasks and richer built-in analytics that provide historical trends without relying on external reporting tools.
Senior Business Development Executive at Digitaltrack
The customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
Senior Data Engineer at LTI LATAM and Toubro Improtech
 

Setup Cost

Automox offers cost-effective, flexible per-endpoint pricing with a free trial, supporting multiple OS and saving on on-premises costs.
IBM Security MaaS360 is cost-effective with scalable pricing, offering great security and centralized management despite being slightly expensive.
Automox's price is very cost-effective and affordable.
Data at Infosys
for my case and for our organization, the price is cost-effective and very affordable.
Senior Software Developer at Radical FANATICS
The initial setup cost was reasonable compared to the value provided by the platform, particularly considering the security, compliance, and device management capabilities included.
collaboration support engineer at a retailer with 11-50 employees
The pricing is acceptable and cost-effective, with no major issues on the price.
Senior Data Engineer at LTI LATAM and Toubro Improtech
 

Valuable Features

Automox offers cloud-native, cross-platform patch management, enhancing security and efficiency with automated features and real-time visibility.
IBM Security MaaS360 with Watson delivers centralized management, easy integration, enhanced security, and AI insights, boosting efficiency and protection.
One of the best features I appreciate about Automox is automated patching.
Senior Data Reporting Analyst at University of Bradford
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
Data at Infosys
It has very strong patch automation, particularly in automated OS patching, third-party patching, policy-based rollout, patch scheduling, and vulnerability remediation.
Technical Product Manager at Hireright
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting.
Senior Data Engineer at LTI LATAM and Toubro Improtech
IBM Security MaaS360 with Watson has positively impacted our organization by improving our security posture through effectively managing and securing mobile devices, apps, and content.
Senior Software Developer at Radical FANATICS
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely.
Information Technology Manager at DuPont
 

Categories and Ranking

Automox
Ranking in Autonomous Endpoint Management
6th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
Vulnerability Management (44th), Endpoint Protection Platform (EPP) (37th), Enterprise Mobility Management (EMM) (13th), Patch Management (13th)
IBM Security MaaS360 with W...
Ranking in Autonomous Endpoint Management
2nd
Average Rating
8.4
Reviews Sentiment
5.9
Number of Reviews
16
Ranking in other categories
Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of August 2026, in the Autonomous Endpoint Management category, the mindshare of Automox is 10.5%, down from 11.1% compared to the previous year. The mindshare of IBM Security MaaS360 with Watson is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Autonomous Endpoint Management Mindshare Distribution
ProductMindshare (%)
IBM Security MaaS360 with Watson1.1%
Automox10.5%
Other88.4%
Autonomous Endpoint Management
 

Featured Reviews

Naqash Ahmed - PeerSpot reviewer
Senior Data Reporting Analyst at University of Bradford
Automation has saved time and improves secure, centralized patching across all our devices
While Automox has very good features, I think there's still room for improvement. I want the custom reports to be even more detailed, specifically where I can add more details. It would be nice to have more filters in reports based on location and department more easily. Secondly, the notifications could be more customizable. Many times notifications come, but we don't have control over which notification is urgent and which is not. For example, if there's an alert of a critical update or pending approval, it can help me focus better. An alert of a security threat could be another type of notification that tells me something is important. Customized notifications would be much better. I would say the user interface could be improved as well. Some parts of the dashboard are a bit hard to understand. If they could be improved to be more intuitive, for example, if it could be easy to navigate between devices and reports, that would be great. I would say if Automox could also provide automation templates, that would help. I know there are templates, but I want more templates. Having ready-made worklets for common tasks can save a lot of time. Lastly, it should also support the interface for mobile screens.
Hehic Faith - PeerSpot reviewer
Information Technology Manager at DuPont
Centralized device control has reduced data costs and protects lost mobiles and tablets
Synchronization is a problem sometimes, and I suggest that IBM Security MaaS360 with Watson should improve by making the user interface more user-friendly. It feels pretty average, which gives a hard time for new users. It should be more user-friendly and intuitive. IBM Security MaaS360 with Watson should reduce the cost of the per-device subscription, because when you have a lot of devices like our organization has, it becomes pretty expensive to manage all the devices. It should also allow simplified device management. The cost reduction of 30 to 40% is primarily from reduced device losses, less manual work for admins, and other factors. The more devices you have to manage, the more the cost, especially because they bill per device. In our case, IBM Security MaaS360 can be a bit expensive. It could be less expensive for a small organization dealing with a few devices. The setting is slightly complicated because of the unintuitive interface.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
9%
Manufacturing Company
8%
Government
6%
Retailer
26%
Outsourcing Company
24%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Automox?
The cost is very affordable. We have been able to save a lot of time, approximately 30%. Cost reduction has been noticeable, ranging from 50% to 40%, especially because we do not have to travel fro...
What needs improvement with Automox?
From an enterprise perspective, Automox could have better compliance reporting, which is needed for audit readiness, security reviews, and customer compliance evidence. It could also leverage AI, w...
What is your primary use case for Automox?
Automox is used in our system primarily to manage patch management. It helps in managing Windows updates, third-party application updates, browser patching, and security updates across employee lap...
What is your experience regarding pricing and costs for IBM Security MaaS360 with Watson?
Regarding my experience with pricing, setup cost, and licensing for IBM Security MaaS360 with Watson, we use a subscription model for pricing, which is very convenient and easy to understand on a m...
What needs improvement with IBM Security MaaS360 with Watson?
While IBM Security MaaS360 with Watson has been a reliable endpoint management solution, I think there are a few areas where it could be improved. The first is the administration interface, which c...
What is your primary use case for IBM Security MaaS360 with Watson?
My primary use case for IBM Security MaaS360 with Watson has been to centralize, manage, and secure all corporate-owned and BYOD mobile devices across the organization while ensuring compliance wit...
 

Overview

Find out what your peers are saying about NinjaOne, IBM, Tanium and others in Autonomous Endpoint Management. Updated: August 2026.
909,725 professionals have used our research since 2012.