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Automic Automation vs BMC TrueSight Server Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.0
Automic Automation boosts efficiency by automating workflows, reducing human interaction, cutting costs, and improving compliance and task alignment.
Sentiment score
1.0
BMC TrueSight Server Automation offers great ROI but requires timely enhancements and patching can affect efficiency detrimentally.
Automic Automation has helped reduce workload failure rates by fifty percent.
 

Customer Service

Sentiment score
7.2
Automic Automation's support is knowledgeable but inconsistent; transition to Broadcom affected availability, despite positive user feedback on improvements.
Sentiment score
9.0
BMC TrueSight Server Automation support is praised for quick responses, expert help, and effective multi-level problem-solving channels.
They react quickly when it is urgent.
They are highly knowledgeable in their product area and very easy to work with.
If you put the tickets in for which you need help right away, they get back to you right away.
 

Scalability Issues

Sentiment score
7.2
Automic Automation excels in scalability, efficiently managing diverse workloads and environments, with high user satisfaction in performance and flexibility.
Sentiment score
7.1
BMC TrueSight Server Automation is scalable, efficient for large enterprises, but challenging for smaller setups without robust systems.
We have small clients running a thousand tasks per day and big enterprises running one million or two million tasks per day.
The solution effectively supports our existing user base and is equipped to scale further.
It does not perform real-time scalability in our environment, but because of the way we have built it, it can scale well past any thresholds with no issues.
 

Stability Issues

Sentiment score
7.9
Automic Automation provides reliable stability with minimal disruptions, high user ratings, and quick resolution of issues in well-tuned environments.
Sentiment score
6.6
BMC TrueSight Server Automation offers reliable stability with minor issues, mainly affecting Windows agents and performance during large updates.
The stability of the solution is excellent.
In a well-tuned environment, it runs very smoothly.
So far, I have not encountered any issues related to instability such as lagging, crashing, or downtime.
 

Room For Improvement

Users seek improved reporting, stability, UI, compatibility, and documentation in Automic Automation, citing complexity and integration challenges.
BMC TrueSight Server Automation needs interface enhancement, simplified setup, and better integration for improved performance, security, and user-friendliness.
It does not work as well for activities that require real-time input/output, but it works very well for batch, ETL, or similar cases.
Pricing is a major issue for some clients due to changes in Broadcom's pricing model, causing some to seek alternative solutions.
A feature that provides a dependency chart or tree diagram would be very helpful.
 

Setup Cost

Automic Automation's pricing flexibility is praised, yet Broadcom's licensing model and rising costs prompt consideration of alternatives.
BMC TrueSight Server Automation is costly but valued for support and versatility; costs vary with server quantity and discounts.
Broadcom decided to change the way of licensing by moving to the number of jobs runs and then they say that clients have to pay three million because they run one million jobs per day.
Due to the increased pricing, some of them are thinking of reducing tasks in Automic to have fewer executions.
The pricing has been increasing significantly over the years, raising operational costs instead of reducing them.
 

Valuable Features

Automic Automation offers a user-friendly interface, cross-platform integration, robust scalability, and flexible workflow automation with real-time notifications.
BMC TrueSight Server Automation offers versatile deployment, OS flexibility, integrated compliance tools, and efficient multi-server management and scheduling capabilities.
A standout feature is the comprehensive versioning, allowing easy rollback to previous states.
Designing workflows is made easier by the graphical user interface, simplifying complex tasks.
It supports high availability by operating multiple servers concurrently, which means users do not experience outages or the need to log in again, even if some servers are updated.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
 

Categories and Ranking

Automic Automation
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
104
Ranking in other categories
Workload Automation (2nd)
BMC TrueSight Server Automa...
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
Configuration Management (13th)
 

Mindshare comparison

Automic Automation and BMC TrueSight Server Automation aren’t in the same category and serve different purposes. Automic Automation is designed for Workload Automation and holds a mindshare of 8.1%, up 6.5% compared to last year.
BMC TrueSight Server Automation, on the other hand, focuses on Configuration Management, holds 3.0% mindshare, up 3.0% since last year.
Workload Automation Market Share Distribution
ProductMarket Share (%)
Automic Automation8.1%
Control-M19.1%
AutoSys Workload Automation10.2%
Other62.599999999999994%
Workload Automation
Configuration Management Market Share Distribution
ProductMarket Share (%)
BMC TrueSight Server Automation3.0%
Red Hat Ansible Automation Platform16.1%
Microsoft Configuration Manager11.5%
Other69.4%
Configuration Management
 

Featured Reviews

Peter Grundler - PeerSpot reviewer
Helps to move away from manual tasks and offers wide platform support and web-based interface
Customers want to move away from manual monitoring and checking processes. Automating these processes helps in time-saving and reduces human error. When you automate business processes, it reduces mistakes. It eliminates the risk of manual errors such as typos. There is a 20% to 30% reduction in human error. It fulfills all the needs when it comes to visibility and control across various operating platforms. It is the perfect product for managing processes that span multiple operating platforms. Automic Automation has the widest platform support compared to other products, such as Control-M, Tivoli from IBM, or Stonebranch. It definitely helps with compliance processes. We have had a lot of customers for two years with a focus on compliance, and it works. They were successful. Due to the fact that our customers can automate a lot of things, it reduces operating costs. It is hard to give a number because the savings are different for each customer. If a customer never had any automation, there could be about 80% savings after implementing Automic Automation, whereas for a customer who already has automated tasks, the difference will be less by adding Automic Automation. They might see 5% to 10% more savings. Automic Automation helps improve our ability to meet SLAs. In the recent versions, SLA management has been integrated, which previously was an external component. Because a lot of customers used it and asked Broadcom to implement SLA management into the workload engine, Broadcom included it. We see more and more customers running their SLA management via the Automic Automation product.
JonathanShilling - PeerSpot reviewer
Able to access server info and file systems directly through TSSA but system can be sluggish
Resource management on the base servers could be improved. We're using a site that's supposed to cover all of our affiliates. I don't know what is causing the problem but we've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching. I find the solution to be rather cumbersome. It's supposed to be able to support 50,000 or 100,000 servers. We only have 5,000 servers and during our patch processes, it gets very sluggish. We wanted to automate our patching, and not be stuck monitoring patches for three-quarters of every month. We have a main site and then multiple repeaters at each of the affiliate locations. Theoretically, patches are supposed to be delivered to the repeaters and your affiliates are supposed to pull the patches from those repeaters. We've noticed that doesn't always work and it pulls transfer patches from the main site rather than going to the repeater. TrueSight brought some standardization across the affiliates, however, it has also increased workloads and has made some things more complex. The requirement to have a local account with no password (password is random in TSSA, but not able to be changed through Windows) has caused some grief with our security team, and many complaints across affiliates. There are several features that appear to be very good but they don't always work as expected.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
16%
Computer Software Company
12%
Insurance Company
8%
Financial Services Firm
32%
Government
6%
Manufacturing Company
4%
Computer Software Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise14
Large Enterprise66
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise15
 

Questions from the Community

What do you like most about Automic Workload Automation?
It is easy to manage complex workloads and use electronic workflow automation.
What is your experience regarding pricing and costs for Automic Workload Automation?
The pricing was client-wise, but they are changing it to execution-wise pricing. So, we are in negotiation.
What needs improvement with Automic Workload Automation?
The support and knowledge of incident management could be enhanced. There have been unresolved issues persisting for years, affecting customer satisfaction. Improvement is needed in both the respon...
What do you like most about BMC TrueSight Server Automation?
The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
What needs improvement with BMC TrueSight Server Automation?
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only problem is with application software, as operating system patch management is perfect...
 

Also Known As

Automic Dollar Universe
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
 

Overview

 

Sample Customers

ING, Adidas, 84.51, ESB
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Find out what your peers are saying about BMC, Broadcom, JAMS Software and others in Workload Automation. Updated: September 2025.
867,497 professionals have used our research since 2012.