Astadia delivered Salesforce.com implementation, customization and support as follows:
- Sales that provides a custom functionality centered on inquiries and projects, with drop down lists to break down information by territories or account manager and helps in tracking of product delivery dates provides reliable forecasting of monthly run rates.
- Marketing that has the ability to email contacts directly from Salesforce using templates or custom text, and to forward emails from Outlook into Salesforce for storage as part of an account record and has the ability to make collateral requests via Salesforce, automating the process from start to finish.
- Lead tracking and nurturing provides a custom developed fields capture information provided by potential customers through forms on the Celotex website, including a proprietary calculator application specific to the insulation/building industries. U-Value Calculation URLs are included in the data that gets fed to Salesforce which helps determine lead assignment.
Infosys Salesforce provides integration with different backend systems and mobile platforms. Its deployment experience is across different industry verticals - financial services and insurance, healthcare, retail and CPG, high-tech, discrete manufacturing, energy, utilities, and services. These include process and domain consulting, package consulting, implementation and development (greenfield transformation programs), application rationalization and modernization initiatives on SFDC (legacy to SFDC migration), managed services center of excellence (CoE), capex to opex return on investment (ROI) analysis, and Force.com programs.
