Aspect Workforce Optimization vs Avaya Workforce Engagement comparison

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579
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Views
215
Comparisons
187
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Also Known As
Aspect Cloud, Aspect
Harmony, KnoahSoft Harmony
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Avaya
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.
Electronic case record containing demographic, eligibility, clinical, and service data for each client.
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
Top Industries
VISITORS READING REVIEWS
Financial Services Firm21%
Retailer10%
Insurance Company9%
Computer Software Company8%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise10%
Large Enterprise74%
No Data Available

Aspect Workforce Optimization is ranked 5th in Workforce Engagement Management while Avaya Workforce Engagement is ranked 9th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while Avaya Workforce Engagement is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with Genesys Cloud CX, NICE Workforce Optimization, Verint Open CCaaS and Calabrio WFM, whereas Avaya Workforce Engagement is most compared with Verint Open CCaaS, NICE CXone and Genesys Cloud CX.

See our list of best Workforce Engagement Management vendors.

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