Aruba Airwave and ExtremeCloud IQ compete in the network management solutions category. Based on features, ExtremeCloud IQ has an advantage due to its cloud-based approach that simplifies operations with automation and integration, whereas Aruba Airwave is praised for its multi-vendor support and robust troubleshooting.
Features: Aruba Airwave offers tools for network visibility and troubleshooting, such as Visual RF and Live Heat Map, along with multi-vendor support. ExtremeCloud IQ provides AI-based analytics, cloud management capabilities, efficient deployment, and strong security features.
Room for Improvement: Aruba Airwave users seek improvements in integration and pricing, along with better synchronization and real-time updates. ExtremeCloud IQ could improve error messaging, onboarding processes, and inventory management, with a focus on streamlined first-level support setup.
Ease of Deployment and Customer Service: Aruba Airwave features on-premises deployment with steady support but slower escalation. ExtremeCloud IQ offers hybrid and public cloud deployment options and is recognized for robust technical support and thorough issue resolution.
Pricing and ROI: Aruba Airwave is device-based in its pricing, considered high but competitive against Cisco, offering ROI through reduced troubleshooting. ExtremeCloud IQ operates on a subscription model, viewed as medium-priced, providing good return with simplified management and advanced cloud functionalities.
I managed to support and deploy ExtremeCloud IQ and handle network management without requiring external staffing, thus saving on external hiring costs.
I would rate their technical support as a nine or ten, as it's quite good.
Angie was very kind and communicated well in both Spanish and English, making it pleasant to connect with her.
I experienced effective help mainly remotely, though for some issues, a technical person had to assist on-site.
Aruba Airwave is fully scalable, as we have a large number of tenants using the network with approximately six thousand end users.
I have found Aruba Airwave to be stable.
It requires some time to update, which affects real-time management.
The end-to-end users' messages show some details that are not always up-to-date, and sometimes the information from the GUI is not exactly aligned with what's on the website.
When upgrading hardware, there were technical issues with network interfaces and Red Hat, which required escalation to developers.
When attempting to copy a floor plan, it does not copy well, so I often have to redraw the walls.
I needed deep details and more thorough resources.
The pricing for Aruba Airwave is acceptable because compared to Cisco, it's slightly cheaper, but not significantly - maybe 5% or 7% less expensive.
The licensing was a challenge due to budget constraints, and I used ExtremeCloud IQ without a license for a period.
Aruba Airwave provides good visibility, offering extensive data on network dynamics, such as access point connections, usage, signal strengths, and potential interference from neighboring Wi-Fi networks.
It provides near real-time monitoring using AIMON and AURO protocols, which is robust with multiple models and brand support.
The feature that proved most beneficial for our organization's network monitoring is the virtual four, which we use frequently when working with Aruba.
The automation and information provided by ExtremeCloud IQ, such as connection status and logs, were very beneficial.
ExtremeCloud is a resilient and scalable cloud-based network management solution offered by Extreme Networks as a subscription service.
The network is your platform of engagement for clients and staff. We have designed ExtremeCloud to provide superior user experience by empowering you and the applications that drive your business. The combination of Extreme Networks’ smart wired and wireless edges and the elasticity, resilience and scalability provided via state-of-the-art datacenters distributed strategically for worldwide availability allows you to respond to the changing needs of your business, at the speed of cloud, through a simple, multi-site aware user interface.
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