Arctic Wolf Managed Detection and Response vs Expel Workbench comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Feb 18, 2024

We compared Arctic Wolf Managed Detection and Response and Expel Workbench based on our user reviews across 4 parameters. After reading all of the collected data, you can find our conclusion below.

In summary, Arctic Wolf Managed Detection and Response is commended for its threat monitoring capabilities, proactive threat-hunting services, and incident response support. Users have suggested improvements in the interface, customization options, integration, and reporting. Pricing is competitive, with a strong ROI and excellent customer service. Expel Workbench is praised for its simple interface, automated response capabilities, and threat detection. Users have pointed out the need for a more intuitive interface, comprehensive reporting, better integration, and faster customer support. Pricing is reasonable, with good value and positive ROI, while customer service is highly rated for its efficiency and knowledge.

Features: Arctic Wolf excels in comprehensive threat monitoring and proactive threat hunting. Expel shines in simplicity and real-time visibility. Arctic Wolf offers expert security analysis and customizable alerts. Expel's automated response streamlines incident management.

Pricing and ROI: Arctic Wolf's setup cost for Managed Detection and Response is deemed competitive and worth the investment, with transparent licensing terms. Users find Expel Workbench's pricing reasonable, with a straightforward setup process and flexible licensing options. Arctic Wolf Managed Detection and Response stood out for its effective security measures, cost savings, and peace of mind. Expel Workbench impressed users with its general value, enhanced security operations, and user-friendly integration.

Room for Improvement: Arctic Wolf MDR could enhance user-friendliness, customization, integration with security tools, and reporting capabilities. Expel Workbench needs to improve its interface intuitiveness, reporting features, integration with other platforms, and customer support response times.

Deployment and Customer Support: Arctic Wolf's setup may require additional network configurations and outside IT assistance, leading to varying deployment times. Expel Workbench excels in its simplicity, user-friendly interface, and seamless system integration for an efficient security solution. Arctic Wolf excels in technical support through quick ticket response, quarterly reviews, and proactive threat hunting. Expel Workbench offers personalized and rapid assistance from a knowledgeable support team.

The summary above is based on 13 interviews we conducted recently with Arctic Wolf Managed Detection and Response and Expel Workbench users. To access the review's full transcripts, download our report.

To learn more, read our detailed SOC as a Service Report (Updated: March 2024).
768,246 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
  • "From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
  • "The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
  • "It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
  • "Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
  • "Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
  • "After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
  • "The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
  • More Binary Defense MDR Pricing and Cost Advice →

  • "It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
  • "I find their pricing to be reasonable and competitive."
  • "The pricing is fair."
  • "I rate the tool's pricing a nine out of ten."
  • "The pricing is pretty competitive."
  • More Arctic Wolf Managed Detection and Response Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature is reviewing tickets and the notes added by technicians.
    Top Answer:Binary Defense is fairly priced. I would say that Binary Defense is flexible in negotiating and tailoring a solution… more »
    Top Answer:The only area I see for improvement with Binary Defense is their service portal. It could benefit from some… more »
    Top Answer:The agents give pretty good visibility into what is happening at the endpoint.
    Top Answer:It will be helpful if the dashboard is more granular. The vendor must allow us to see what they see on their end.
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    Also Known As
    Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
    Arctic Wolf AWN CyberSOC
    Expel SOC-as-a-Service
    Learn More

    Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

    Visit us online at

    Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

    Our security operations platform, Expel Workbench, is fueled by automation and analysis to achieve clear answers and prescriptive outcomes with our managed security products.

    Expel Workbench breaks down silos across a variety of tech and attack surfaces to achieve measurable outcomes, improve overall security, and minimize business risk.

    Using event data, alerts and business context from your environment, Expel Workbench automates detection, response, and remediation across all attack surfaces—cloud, on-prem, SaaS, SIEM, Kubernetes, and more. We use a combination of technology and highly skilled Expel security analysts for decision support to help make sense of security.

    Sample Customers
    Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
    Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
    Amanda Fennell CSO
    Top Industries
    Manufacturing Company33%
    Insurance Company8%
    Energy/Utilities Company8%
    Computer Software Company17%
    Healthcare Company8%
    Financial Services Firm8%
    Manufacturing Company7%
    Insurance Company31%
    Legal Firm15%
    Non Profit8%
    Recruiting/Hr Firm8%
    Computer Software Company15%
    Manufacturing Company10%
    Financial Services Firm7%
    Computer Software Company22%
    Manufacturing Company9%
    Financial Services Firm7%
    Company Size
    Small Business31%
    Midsize Enterprise31%
    Large Enterprise38%
    Small Business36%
    Midsize Enterprise19%
    Large Enterprise45%
    Small Business76%
    Midsize Enterprise18%
    Large Enterprise6%
    Small Business32%
    Midsize Enterprise23%
    Large Enterprise45%
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise58%
    Buyer's Guide
    SOC as a Service
    March 2024
    Find out what your peers are saying about Arctic Wolf Networks, Palo Alto Networks, Netsurion and others in SOC as a Service. Updated: March 2024.
    768,246 professionals have used our research since 2012.

    Arctic Wolf Managed Detection and Response is ranked 1st in SOC as a Service with 17 reviews while Expel Workbench is ranked 6th in SOC as a Service. Arctic Wolf Managed Detection and Response is rated 9.2, while Expel Workbench is rated 0.0. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Huntress, Red Canary MDR, SentinelOne Vigilance and Microsoft Defender Experts for Hunting, whereas Expel Workbench is most compared with Red Canary MDR, CrowdStrike Falcon Complete, ReliaQuest GreyMatter, Wiz and Trend Micro Managed XDR.

    See our list of best SOC as a Service vendors and best Managed Detection and Response (MDR) vendors.

    We monitor all SOC as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.