We performed a comparison between Arctic Wolf Managed Detection and Response and Carbon Black Managed Detection and Response based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable aspect of this solution is the managed detection and response component."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The tool's most valuable feature is its ease of implementation."
"They provide useful quarterly updates."
"The agents give pretty good visibility into what is happening at the endpoint."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"The valuable features are threat hunting, threat intelligence feeds, and it culls all the activities of the endpoint. Additionally, the ML and AI engines are really good."
"Carbon Black provides an overview of all our assets and their status."
"The installation process is quick and easy."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I would like to see more frequent check-ins with our security status."
"I would like to get more reports from Binary Defense about what they're blocking."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"In the future, I would like to see a summary report."
"The implementation process could be a little more streamlined."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
"If you are not in the security field, this can be difficult to figure out from time to time."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"It will be helpful if the dashboard is more granular."
"More integrations with various security tools to improve data ingestion would be beneficial."
"They could probably expand on their integration tools. They can integrate with more security tools."
"As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"Carbon Black's support could be better."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Carbon Black Managed Detection and Response is ranked 19th in Managed Detection and Response (MDR) with 4 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Carbon Black Managed Detection and Response is rated 8.8. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Carbon Black Managed Detection and Response writes "Helps business innovation, plenty of features, and priced well". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary, Huntress, Adlumin Security Operations Platform and Trend Micro Managed XDR, whereas Carbon Black Managed Detection and Response is most compared with Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Red Canary and Huntress. See our Arctic Wolf Managed Detection and Response vs. Carbon Black Managed Detection and Response report.
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