AppSheet vs ServiceNow Now Platform comparison

Google and ServiceNow are both solutions in the No-Code Development Platforms category. Google is ranked #3 with an average rating of 9.0, while ServiceNow is ranked #4 with an average rating of 8.0. Google holds a 5.0% mindshare in NCDP, compared to ServiceNow’s 6.0% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

AppSheet

Read 8 AppSheet reviews

616 Views
579 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 48 ServiceNow Now Platform reviews

1,816 Views
508 Comparison Views

97% willing to recommend

AppSheet

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow Now Platform and AppSheet are solutions tailored to different segments within tech environments. ServiceNow dominates the enterprise IT service management space with a robust feature set, whereas AppSheet stands out for its ease of use in low-code app development. ServiceNow may hold the upper hand in complex IT management due to its comprehensive capabilities, while AppSheet wins with its accessible app creation tools.

Features: ServiceNow offers powerful workflow automation, incident management with machine learning, and expansive integration capabilities, making it a top choice for managing complex IT service environments. AppSheet, however, emphasizes simplicity with its seamless integration with Google Workspace, user-friendly interfaces, and versatile no-code development capabilities suitable for mobile devices.

Room for Improvement: For ServiceNow, greater clarity around licensing, cost reduction strategies, and broader programming language support are desirable. There's also a demand for improved AI and machine learning applications. AppSheet could benefit from stronger SQL capabilities, more diverse integration options, and enhanced global support to appeal beyond Google-centric environments.

Ease of Deployment and Customer Service: ServiceNow provides flexibility with deployment options across public, private, or hybrid clouds, and a solid customer service framework that scales with complexity. AppSheet's deployment is predominantly on public cloud, praised for simplicity and effective, consistent customer service, ensuring a straightforward user experience.

Pricing and ROI: ServiceNow is often regarded as an expensive, though robust, investment with good ROI for large enterprises; however, its cost could be prohibitive for smaller businesses. AppSheet presents a more budget-friendly pricing structure, particularly attractive when combined with Google Workspace, offering cost-effective implementations and appealing to those prioritizing affordability and adaptability.

To learn more, read our detailed AppSheet vs. ServiceNow Now Platform Report (Updated: July 2025).

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

3rd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in No-Code Development Platforms

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (13th), Low-Code Development Platforms (8th)

Mindshare comparison

As of September 2025, in the No-Code Development Platforms category, the mindshare of AppSheet is 5.0%, down from 9.4% compared to the previous year. The mindshare of ServiceNow Now Platform is 6.0%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms Market Share Distribution
Product	Market Share (%)
AppSheet	5.0%
ServiceNow Now Platform	6.0%
Other	89.0%

No-Code Development Platforms

Featured Reviews

Daniyal Farrakh

Program Manager at Motorola Solutions

Helpful for reporting and to do risk assessments

Within our group, I think five to six people will probably use the tool. The tool is mostly not used on an everyday basis. It is not used daily but weekly. I think the tool offers usability, and I think we can scale it. As far as our utilization is concerned, I think it is very scalable. It is very flexible. You can utilize the tool for various reasons. You can use the tool to look at your vulnerability scans and upload information. You can do risk assessments. You can do physical site assessments. I think scalability deserves five stars for sure. The scalability seems to be very easy to use and scalable and flexible.

Read full review

SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The security of the solution is very good."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"AppSheet is easy to set up and easy to use."

"The solution is pretty simple to implement."

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"The incident management has been the most useful feature for us."

"Learning materials, such as online courses, are readily available."

"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."

"Assignment Group history is really important to me."

"The CMDB is robust, with a strong data model and well-structured data."

"ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."

"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."

"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

More ServiceNow Now Platform pros

Cons

"They only give a single sign-on at a very high cost."

"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

"No improvements are required as AppSheet is quite efficient."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"The solution needs to improve its SQL database capabilities."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"This platform is used more by large companies because it is a little bit expensive."

"The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations."

"The solution doesn't allow users to create custom tables, which would be a big improvement."

"The analytics should be more readily available on the base product."

"The user interface could be modernized and made more attractive for users."

"The tool has a lot of limitations."

"The cost has room for improvement. It is currently expensive."

"The integration towards other ERP systems could be improved."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"I chose this solution because it was cheaper than other competitors."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"The tool is available at a low price."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"The solution is expensive."

"The pricing of this solution is done annually and it is very expensive."

"The product is very expensive."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Educational Organization

11%

University

11%

Retailer

Financial Services Firm

14%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

If you are a Google Workspace user, you have AppSheet as part of the package, so you don't have to pay anything more to use it.

See all answers

What needs improvement with AppSheet?

I do not have enough experience with AppSheet to make specific recommendations for improvements.

See all answers

What is your primary use case for AppSheet?

I am mainly an IT consultant for Google Workspace into small companies and nonprofit organizations. I work with different tools. However, 90% of my job revolves around Google Workspace.

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

What could be improved in ServiceNow Now Platform is the availability of skill sets. For some reason, we don't get too many people who know this technology easily. Regarding their pricing, I would ...

See all answers

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Product Reports

Buyer's Guide

AppSheet

September 2025

Download AppSheet product report

Buyer's Guide

ServiceNow Now Platform

August 2025

Download ServiceNow Now Platform product report

Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

Google

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Husqvarna, Solvay

experian, beachbody, health partners

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

July 2025

Free Report: AppSheet vs. ServiceNow Now Platform

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