AppSheet vs ServiceNow Now Platform comparison

Why PeerSpot?

Google and ServiceNow are both solutions in the No-Code Development Platforms category. Google is ranked #5 with an average rating of 9.0, while ServiceNow is ranked #4 with an average rating of 8.4. Additionally, 100% of Google users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow Now Platform and AppSheet are solutions tailored to different segments within tech environments. ServiceNow dominates the enterprise IT service management space with a robust feature set, whereas AppSheet stands out for its ease of use in low-code app development. ServiceNow may hold the upper hand in complex IT management due to its comprehensive capabilities, while AppSheet wins with its accessible app creation tools.

Features: ServiceNow offers powerful workflow automation, incident management with machine learning, and expansive integration capabilities, making it a top choice for managing complex IT service environments. AppSheet, however, emphasizes simplicity with its seamless integration with Google Workspace, user-friendly interfaces, and versatile no-code development capabilities suitable for mobile devices.

Room for Improvement: For ServiceNow, greater clarity around licensing, cost reduction strategies, and broader programming language support are desirable. There's also a demand for improved AI and machine learning applications. AppSheet could benefit from stronger SQL capabilities, more diverse integration options, and enhanced global support to appeal beyond Google-centric environments.

Ease of Deployment and Customer Service: ServiceNow provides flexibility with deployment options across public, private, or hybrid clouds, and a solid customer service framework that scales with complexity. AppSheet's deployment is predominantly on public cloud, praised for simplicity and effective, consistent customer service, ensuring a straightforward user experience.

Pricing and ROI: ServiceNow is often regarded as an expensive, though robust, investment with good ROI for large enterprises; however, its cost could be prohibitive for smaller businesses. AppSheet presents a more budget-friendly pricing structure, particularly attractive when combined with Google Workspace, offering cost-effective implementations and appealing to those prioritizing affordability and adaptability.

To learn more, read our detailed AppSheet vs. ServiceNow Now Platform Report (Updated: September 2026).

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Varun Kumar Gupta

Senior Manager Information Technology Program Manager at Microtek International

Centralized task tracking has transformed team collaboration and has saved significant time

The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have seen increased productivity, because what used to take about two days to finish with laymen doing computer work, a bot can finish within a seven to eight hour time frame, meaning we are removing a lot of man-hours."

"My experience with the deployment of Automation Anywhere was good. I have no complaints there. It was very straightforward."

"It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing."

"The feature of this solution that I like the most is that it is coding free - it is a coding free tool. It does not need much coding at all. For all the activities you just drag and drop. That is the best advantage of this tool."

"We are able to sell it very easily compared to its competitors. Another piece is the stability part. The third piece is something which is the customer experience: The ease to work with it. The Automation Anywhere, as a partner, is very easy to work with. They are there when you need them, whether you are in the initial journey of automation, you are figuring out what is the right opportunity, or whether you are in the journey of deploying the bot or support. They are there with you at each of those stages."

"Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good."

"The deployment of Automation Anywhere went smoothly. They were very supportive with the migration of all of our existing automations and also being there and supportive with the development of the new automations."

"Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data."

More Automation Anywhere pros

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"The security of the solution is very good."

"The solution allows for many great features, including easy column formatting that automatically applies the correct formats for phone numbers and dates, helpful data linking, robust email integration, very good security, and it is a very good no-code development platform."

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"I chose this solution because it was cheaper than other competitors, more flexible and safe."

"The solution is pretty simple to implement."

"AppSheet is easy to set up and easy to use."

More AppSheet pros

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

"The main reason that people use ServiceNow is that performance is very good."

"Now Platform's best features are collaboration, configurability, and customizability."

"Scalability-wise, it is a very good solution."

"When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job."

"We have seen a big improvement in the experience that we want to create for our end users."

"ServiceNow Now Platform is clearly more futuristic and much better to integrate with all other applications."

"It is an absolutely scalable solution."

More ServiceNow Now Platform pros

Cons

"Also, the Master certification should be provided free of cost for partners. More practical samples and examples of bots using new features in A2019 should be available in people Documentation. A2019 presentation material for proposing A2019 as an RPA choice should be provided to partners."

"I would like to see integration better integration with Excel and SAP."

"The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."

"I would like to leverage the AI component without the requirement to know a coding language, such as Python."

"I would like to be able to look at the steps that are completed as a process is running."

"The Automation Anywhere University courses have helped us, but it could improve some things, like how the courses are designed."

"I would like to see more bots available right out-of-the-box in the SAP area."

"The initial deployment and onboarding process was somewhat difficult, but once things stabilized, the experience became excellent."

More Automation Anywhere cons

"The solution needs to improve its SQL database capabilities."

"They only give a single sign-on at a very high cost. The pricing is too high and the overall solution is far too expensive."

"No improvements are required as AppSheet is quite efficient."

"What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"They could improve by providing more language support other than English especially the languages that written from right to left such as Arabic , integrate better with other databases, and provide a better UX."

"Stability is the leading risk. We can't ensure that the solution will last since, if Google decides something, it's finished."

More AppSheet cons

"The platform is quite complicated, because of the basics of the software."

"The UI and mobile UI need to be improved."

"However, nothing can be ideal, so there is a scope of improvement."

"This platform is used more by large companies because it is a little bit expensive."

"The tool has a lot of limitations."

"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."

"As for what can be improved, the licensing and the pricing models are confusing. There are a lot of hidden costs in all these; it's a bit costly."

"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"The solution is quite expensive. Not every organization can consider this option."

"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."

"Costs savings have been seen by employing bots for multiple shifts instead of people."

"We would like them to change the license model of charging per bot."

"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."

"The ROI is really good. We have saved time and money."

"We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue."

"Time-wise: We have saved hundreds of thousands of hours."

More Automation Anywhere pricing and cost advice

"I chose this solution because it was cheaper than other competitors."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"The tool is available at a low price."

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"The price of the product falls on the higher side of the spectrum."

"The product is very expensive."

"It is expensive only."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"The solution is expensive, and I rate it a ten for pricing."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

Manufacturing Company

26%

Comms Service Provider

12%

Outsourcing Company

10%

Financial Services Firm

Outsourcing Company

13%

Construction Company

12%

Financial Services Firm

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for AppSheet?

The pricing and licensing of AppSheet are quite competitive. Even the Google One membership or its plans are quite ch...

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What needs improvement with AppSheet?

What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a...

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What is your primary use case for AppSheet?

My usual use cases for AppSheet involve tracking our IT projects and tasks. All the projects of our IT department and...

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have ma...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for Servic...

See all answers

Comparisons

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Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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DronaHQ vs AppSheet

Compared 10% of the time

AuraQuantic vs AppSheet

Compared 10% of the time

ServiceNow vs AppSheet

Compared 9% of the time

Lovable vs AppSheet

Compared 8% of the time

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Airtable vs ServiceNow Now Platform

Compared 15% of the time

Unqork vs ServiceNow Now Platform

Compared 6% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

Pega Platform vs ServiceNow Now Platform

Compared 4% of the time

ServiceNow vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

AppSheet

October 2026

Download AppSheet product report

Buyer's Guide

ServiceNow Now Platform

September 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Google

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

AppSheet empowers teams through no-code app development with seamless data integration and real-time synchronization. Its mobile-first approach and intuitive UI enable streamlined workflows, making it an invaluable tool for enhancing operational efficiency across industries.

AppSheet provides a comprehensive no-code platform for app development, allowing teams to integrate data, synchronize in real-time, and enhance collaboration with features like Freeze Panes and Dropdown. It offers an intuitive experience with robust security and role-based access, facilitating efficient workflows. While users appreciate its flexibility, there is room for improvement, particularly in advanced UI customization, handling large datasets, and expanding support for more languages and integrations.

What are the key features of AppSheet?

No-Code Development: Empowers teams to create apps without coding knowledge, streamlining application creation.
Data Integration: Facilitates efficient linking and cloud integration for organized data use across platforms.
Real-Time Synchronization: Offers immediate data updates, enhancing decision-making processes.
Mobile-First Experience: Ensures optimal functionality on mobile devices, essential for field operations.
Role-Based Access: Enables secure collaboration by tailoring app access to team roles.

What benefits can users expect from AppSheet reviews?

Enhanced Efficiency: Reduces manual coordination and boosts operational workflows.
Flexibility: Supports diverse formats, catering to team-specific requirements and industry standards.
Collaborative Improvements: Features like dropdowns enhance teamwork and communication.
Security Assurance: Robust measures offer protection and peace of mind for data-sensitive operations.

Enterprises use AppSheet to transform manual workflows into structured digital applications, ideal for equipment management, financial data handling, and educational process enhancement. IT departments find it invaluable for monitoring and reporting, while other sectors leverage its versatility for mobile app creation, risk assessments, and project management, reducing manual task coordination.

Google

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Husqvarna, Solvay

experian, beachbody, health partners

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

September 2026

Free Report: AppSheet vs. ServiceNow Now Platform

Find out what your peers are saying about AppSheet vs. ServiceNow Now Platform and other solutions. Updated: September 2026.

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