AppSheet vs ServiceNow Now Platform comparison

Google and ServiceNow are both solutions in the No-Code Development Platforms category. Google is ranked #3 with an average rating of 9.0, while ServiceNow is ranked #4 with an average rating of 8.0. Google holds a 5.1% mindshare in NCDP, compared to ServiceNow’s 6.2% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

AppSheet

Read 8 AppSheet reviews

639 Views
620 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 48 ServiceNow Now Platform reviews

1,850 Views
518 Comparison Views

97% willing to recommend

AppSheet

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow Now Platform and AppSheet are solutions tailored to different segments within tech environments. ServiceNow dominates the enterprise IT service management space with a robust feature set, whereas AppSheet stands out for its ease of use in low-code app development. ServiceNow may hold the upper hand in complex IT management due to its comprehensive capabilities, while AppSheet wins with its accessible app creation tools.

Features: ServiceNow offers powerful workflow automation, incident management with machine learning, and expansive integration capabilities, making it a top choice for managing complex IT service environments. AppSheet, however, emphasizes simplicity with its seamless integration with Google Workspace, user-friendly interfaces, and versatile no-code development capabilities suitable for mobile devices.

Room for Improvement: For ServiceNow, greater clarity around licensing, cost reduction strategies, and broader programming language support are desirable. There's also a demand for improved AI and machine learning applications. AppSheet could benefit from stronger SQL capabilities, more diverse integration options, and enhanced global support to appeal beyond Google-centric environments.

Ease of Deployment and Customer Service: ServiceNow provides flexibility with deployment options across public, private, or hybrid clouds, and a solid customer service framework that scales with complexity. AppSheet's deployment is predominantly on public cloud, praised for simplicity and effective, consistent customer service, ensuring a straightforward user experience.

Pricing and ROI: ServiceNow is often regarded as an expensive, though robust, investment with good ROI for large enterprises; however, its cost could be prohibitive for smaller businesses. AppSheet presents a more budget-friendly pricing structure, particularly attractive when combined with Google Workspace, offering cost-effective implementations and appealing to those prioritizing affordability and adaptability.

To learn more, read our detailed AppSheet vs. ServiceNow Now Platform Report (Updated: July 2025).

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

3rd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in No-Code Development Platforms

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (13th), Low-Code Development Platforms (8th)

Mindshare comparison

As of August 2025, in the No-Code Development Platforms category, the mindshare of AppSheet is 5.1%, down from 10.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 6.2%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms

Featured Reviews

Daniyal Farrakh

Program Manager at Motorola Solutions

Helpful for reporting and to do risk assessments

Within our group, I think five to six people will probably use the tool. The tool is mostly not used on an everyday basis. It is not used daily but weekly. I think the tool offers usability, and I think we can scale it. As far as our utilization is concerned, I think it is very scalable. It is very flexible. You can utilize the tool for various reasons. You can use the tool to look at your vulnerability scans and upload information. You can do risk assessments. You can do physical site assessments. I think scalability deserves five stars for sure. The scalability seems to be very easy to use and scalable and flexible.

Read full review

SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The security of the solution is very good."

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"The solution is pretty simple to implement."

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"AppSheet is easy to set up and easy to use."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The CMDB is robust, with a strong data model and well-structured data."

"The integration with other tools is pretty good."

"The initial setup is very straightforward."

"ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset."

"It is an absolutely scalable solution."

"Scalability-wise, it is a very good solution."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."

More ServiceNow Now Platform pros

Cons

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

"The solution needs to improve its SQL database capabilities."

"No improvements are required as AppSheet is quite efficient."

"They only give a single sign-on at a very high cost."

"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."

"The pricing model is complex and needs to be both lowered and simplified."

"The price is a bit high and can be a bit of a barrier for some customers."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."

"The product's UI is ugly, making it an area where improvements are required."

"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."

"The basic reporting system is rather static."

"The cost has room for improvement. It is currently expensive."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"I chose this solution because it was cheaper than other competitors."

"The tool is available at a low price."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"The solution is expensive."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"People seem to be buying the tool a lot. I think its licensing is okay."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"The pricing of this solution is done annually and it is very expensive."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Educational Organization

11%

University

11%

Retailer

Financial Services Firm

16%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

If you are a Google Workspace user, you have AppSheet as part of the package, so you don't have to pay anything more to use it.

See all answers

What needs improvement with AppSheet?

I do not have enough experience with AppSheet to make specific recommendations for improvements.

See all answers

What is your primary use case for AppSheet?

I am mainly an IT consultant for Google Workspace into small companies and nonprofit organizations. I work with different tools. However, 90% of my job revolves around Google Workspace.

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

What could be improved in ServiceNow Now Platform is the availability of skill sets. For some reason, we don't get too many people who know this technology easily. Regarding their pricing, I would ...

See all answers

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Compared 17% of the time

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Product Reports

Buyer's Guide

AppSheet

August 2025

Download AppSheet product report

Buyer's Guide

ServiceNow Now Platform

July 2025

Download ServiceNow Now Platform product report

Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

Google

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Husqvarna, Solvay

experian, beachbody, health partners

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

July 2025

Free Report: AppSheet vs. ServiceNow Now Platform

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