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Apache Guacamole vs TeamViewer ONE comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
336
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Apache Guacamole
Ranking in Remote Access
5th
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
8
Ranking in other categories
No ranking in other categories
TeamViewer ONE
Ranking in Remote Access
22nd
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
 

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Apache Guacamole is 4.1%, down from 4.6% compared to the previous year. The mindshare of TeamViewer ONE is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune9.2%
Apache Guacamole4.1%
TeamViewer ONE0.3%
Other86.4%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Deepak Shah - PeerSpot reviewer
Lead Backend Engineer at Singhania QuestPlus
Secure web access for guest users has transformed how we protect servers without device agents
Apache Guacamole can be improved as the documentation is really okay. It's written in very good detail. However, there's a problem in that it is written in too much detail and doesn't take you step-by-step. We did have some minor issues, such as there was some gap in mentioning how to install it and how to make and compile the file which they have posted on the repository. We had to figure it out, and once we got that knowledge, we were able to speed up our process. I think that the documentation wasn't that well written. There were gaps in it. It was well written but not written step-by-step. They can improve Apache Guacamole's UI. We didn't use their UI and use our own UI instead, but their UI can be improved. Simple is also good but it can be improved.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Without Microsoft Intune, it would be extremely challenging, if not impossible, for a large company to send out computers to users and have them set up and ready to use right out of the box in a remote location."
"The best features in Microsoft Intune that I appreciate the most are the strong security, encryption, and operating system version."
"The integration with conditional access is great."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"The Asset Management and Auto Pilot are valuable features."
"It helps us manage user certificates."
"If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."
"The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
"Apache Guacamole helped us cross that boundary, and leveraging that technology, we were able to expand our product surface area and the customers we can access."
"Apache Guacamole is really easy to use."
"Apache Guacamole has impacted my organization positively by providing us with a cheap alternative that is very customizable, which we can offer to customers that previously we had to decline because they could not afford Citrix."
"I believe Apache Guacamole is the best option on the market at the moment because it is free."
"The main impact Apache Guacamole had on my team's efficiency was that they did not need to access any server or anything else, because instead of performing several clicks to access a machine and needing to know where it was located, its full name, or the IP address, we were able to create groups and folders where machines were all properly organized and easy to access."
"Apache Guacamole thus far has been both open source, simple to use, easy to set up, quick, and it makes it easy for me to provision systems as well."
"One of the advantages is that it helps to simplify and fasten the processes, so the workflow goes much faster."
"I'm using Apache Guacamole as a gateway."
"It is user-friendly for opening my server or PC."
"If you want to do remote troubleshooting, it's a good idea to utilize TeamViewer."
"We did call technical support once and they were very helpful and responsive."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
"The user interface is fine."
"Even if I've had three computers connected it has been fairly stable."
"The solution is easy to set up."
"The product is secure."
 

Cons

"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
"The configuration and pricing can be improved."
"The pricing could be improved."
"The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly."
"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."
"Yes, there are a couple of issues with stability."
"We are not satisfied with technical support. Some improvements might be required."
"There can be delays in the deployment of new policies."
"There is no customer support for Apache Guacamole."
"I gave it a nine because some very advanced features such as session recording and clipboard functionality are still not available on Apache Guacamole, though they are available on Citrix."
"In my opinion, Apache Guacamole can be improved with USB access, a native client, and enhanced browser access, which would be beneficial."
"The solution's USB redirection could be improved."
"There should be good documentation regarding GUI customization."
"There should be good documentation regarding GUI customization. Even though I can try customizing the GUI, the documentation is not comprehensive."
"I think that the documentation wasn't that well written."
"I would give Apache Guacamole an eight out of ten because there have been moments where I faced some networking issues with it, where connections were a problem, and sometimes the login and logout processes were issues as well."
"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."
"One feature to add would be a mobile remote feature."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"The security could be improved."
"There have been some delays in the past due to unstable internet connection."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
"Using the solution’s remote connection causes some lagging issues."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
 

Pricing and Cost Advice

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."
Information not available
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"Users need to pay a yearly license for TeamViewer Remote Management."
"I have used the free version of the solution."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"It is a licensed product."
"The solution's license is expensive."
"My company uses the free version of TeamViewer Remote Management."
"Its price is a little high as compared to other solutions."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Educational Organization
12%
Comms Service Provider
11%
Manufacturing Company
10%
Government
8%
Marketing Services Firm
9%
Manufacturing Company
9%
Healthcare Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise54
Large Enterprise167
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with Apache Guacamole?
Apache Guacamole can be improved as the documentation is really okay. It's written in very good detail. However, ther...
What advice do you have for others considering Apache Guacamole?
The advice I would give to others looking into using Apache Guacamole is to read the document very rigorously. If you...
What is your experience regarding pricing and costs for Apache Guacamole?
Regarding my experience with pricing, setup cost, and licensing for Apache Guacamole, there was no license at all. We...
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
TeamViewer IoT
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Carey Paul Honda
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2026.
885,311 professionals have used our research since 2012.