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Amazon Textract vs IBM Watson Real-Time Personalization comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Textract
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
4
Ranking in other categories
Intelligent Document Processing (IDP) (9th)
IBM Watson Real-Time Person...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (27th), Personalization Engines (24th)
 

Mindshare comparison

Amazon Textract and IBM Watson Real-Time Personalization aren’t in the same category and serve different purposes. Amazon Textract is designed for Intelligent Document Processing (IDP) and holds a mindshare of 2.5%, down 4.1% compared to last year.
IBM Watson Real-Time Personalization, on the other hand, focuses on Customer Experience Management, holds 1.2% mindshare, down 1.3% since last year.
Intelligent Document Processing (IDP) Market Share Distribution
ProductMarket Share (%)
Amazon Textract2.5%
UiPath IXP7.3%
ABBYY Vantage7.0%
Other83.2%
Intelligent Document Processing (IDP)
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
IBM Watson Real-Time Personalization1.2%
Genesys Cloud CX3.5%
Salesforce3.3%
Other92.0%
Customer Experience Management
 

Featured Reviews

SomdipRoy - PeerSpot reviewer
Solution Architect at Skillnetinc
Have faced limitations due to integration complexity but have processed documents efficiently and reduced manual effort
Bedrock is basically a framework that can manage multiple large language models. Another useful tool is Amazon Textract which extracts text from documents. It helps with compliance because Amazon Textract itself doesn't store anything. When hundreds of documents are uploaded in an S3 bucket, the S3 bucket will store the documents, but Amazon Textract itself doesn't store anything. It pulls the contents of the documents and then passes them on to the next system, making it compliant. It helps in a great way by reducing the load on LLM and reducing the cost.
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Top Industries

By visitors reading reviews
Financial Services Firm
36%
Computer Software Company
9%
Manufacturing Company
8%
Government
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon Textract?
Organizations typically build the CI/CD pipeline. The main application could be hosted anywhere - it could be hosted on a machine, EC2, or it could be containerized. Some organizations do manual de...
What needs improvement with Amazon Textract?
Some easy integration with other systems could be improved.
What is your primary use case for Amazon Textract?
In an organization with an opening for a developer position, the organization receives hundreds of resumes. Instead of manually evaluating those resumes, Amazon Textract can be used to pull the con...
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Overview

 

Sample Customers

Cambia, Change Healthcare, ClearDATA
Information Not Available
Find out what your peers are saying about ABBYY, UiPath, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: December 2025.
879,455 professionals have used our research since 2012.