Amazon OpenSearch Service vs ArcSight Logger comparison

Why PeerSpot?

Amazon Web Services (AWS) and OpenText are both solutions in the Log Management category. Amazon Web Services (AWS) is ranked #15 with an average rating of 7.8, while OpenText is ranked #31 with an average rating of 8.0. Amazon Web Services (AWS) holds a 1.3% mindshare in Log Management, compared to OpenText’s 0.9% mindshare. Additionally, 92% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 81% of OpenText users who would recommend it.

Amazon OpenSearch Service

Read 13 Amazon OpenSearch Service reviews

8,636 Views
4,404 Comparison Views

92% willing to recommend

ArcSight Logger

Read 32 ArcSight Logger reviews

3,476 Views
3,406 Comparison Views

81% willing to recommend

Amazon OpenSearch Service

ArcSight Logger

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 22, 2026

ArcSight Logger and Amazon OpenSearch Service are competitive solutions in log data management and analysis. Amazon OpenSearch leads with its cloud-based deployment and scalability.

Features: ArcSight Logger excels in scalability, real-time correlation, and effective search functionalities. It is known for flexible log collecting options. Amazon OpenSearch Service stands out with its ease of use, powerful search capabilities, excellent integration within the AWS ecosystem, and impressive scalability without downtime.

Room for Improvement: ArcSight Logger needs enhancements in threat analytics, ease of use, and search function speed. It also needs simpler integration processes. Amazon OpenSearch Service could benefit from improved configuration flexibility and managing data complexity, alongside more affordable pricing and better documentation.

Ease of Deployment and Customer Service: ArcSight Logger requires significant management effort for on-premises deployment, and its technical support has received mixed reviews. In contrast, Amazon OpenSearch Service offers seamless public cloud deployment, with high-quality support and excellent integration with AWS services.

Pricing and ROI: ArcSight Logger is often considered expensive with complex licensing, yet valuable for compliance and security. Amazon OpenSearch Service follows a pay-as-you-go pricing model, which can be costly but is appreciated for operational efficiency.

To learn more, read our detailed Amazon OpenSearch Service vs. ArcSight Logger Report (Updated: September 2026).

Buyer's Guide

Amazon OpenSearch Service vs. ArcSight Logger

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Log Management

15th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (23rd), Search as a Service (3rd)

ArcSight Logger

Ranking in Log Management

31st

Average Rating

7.6

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Log Management category, the mindshare of Amazon OpenSearch Service is 1.3%, down from 2.8% compared to the previous year. The mindshare of ArcSight Logger is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Log Management Mindshare Distribution
Product	Mindshare (%)
Amazon OpenSearch Service	1.3%
ArcSight Logger	0.9%
Other	97.8%

Log Management

Featured Reviews

Md. Shahariar Hossen

Senior Software Engineer at Cefalo

Event tracking has become smoother and data analytics provide clear insights for user actions

Amazon OpenSearch Service is not providing the processing feature directly. From Amazon OpenSearch Service, we are actually maintaining the AWS SQS, the queue service, which is responsible for providing information about what data has to be modified. So using that SQS, we're actually providing it, but we're not directly using Amazon OpenSearch Service for keeping data to other data pipeline thing. So far we didn't use it for any machine learning purposes, but in future, we have plans to extend or implement this feature. Since AWS itself is secure and Amazon OpenSearch Service is a part of this entire ecosystem, it becomes much easier for security purposes. From the validation point of view, Amazon OpenSearch Service itself provides easy to communicate APIs and up-to-date documents, which is much beneficial. For example, if I'm missing anything, I can directly go and check the documentation. That is actually much easier. I would rate it as really good so far. It's much faster. For our local machine, we can also use a kind of replica of Amazon OpenSearch Service just for development purposes. That is another good feature. I would say for the encryption thing and also the user access control management, it's much faster. For some of these hashing algorithms, it also worked really well so far. To be honest, I didn't find any places where it can be improved. However, I think they could provide more abstraction. For example, still for searching, we have to write down the queries in a specific manner, such as for a specific JSON structure or in a specific way. Otherwise, they don't provide us the actual results. For at least this purpose, I think abstraction could be a bit easier or a bit improved. Other than that, right now there is the age of AI, so some kind of prompting could also work, but I'm not sure how it could be integrated. As a user, lower prices or reasonable pricing is always better. Those can be improved as well. However, it is good that most of the services including Amazon OpenSearch Service actually provide pay as you go pricing. So if there were a bit lower version or a bit less payment methodology, it might be much better.

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Mohammed Shoaib Abdulla

Sr. Cybersecurity Consultant IT/OT at EJADA

Compliance and cost-effectiveness have improved while critical infrastructure security adapts to evolving needs

ArcSight Logger fulfills compliance requirements and passes audit requirements. It is one of the Aramco standards requirements and is recommended by Aramco for any implementation. Aramco, SABIC, water companies, and electricity companies are critical infrastructure with air-gapped networks. In an air-gapped network, there is no communication going out from that network area to the outside world, even to the corporate network. ArcSight Logger is installed on minimal resources with minimal requirements. There are not many upgrades or new features that come up frequently, though they do occur occasionally.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Regarding valuable features of the solution, we found with the process, which we have used in both cases where we used the solution that while you're seeing the streaming of data, you can analyze in the initial phase what sort of data you are streaming and whether it is valuable."

"The customer service is excellent, rated nine out of ten."

"Our customers have seen tangible benefits from Amazon OpenSearch Service, especially in terms of their applications running smoothly, so they do get a return on investment."

"AWS has now made our life easy."

"The initial set up is very easy...We really appreciate Amazon!"

"The most valuable features of Amazon Elasticsearch are ease of use, native JSON, and efficiency. Additionally, handles many use cases and search grammar was useful."

"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."

"The stability of the product is good."

More Amazon OpenSearch Service pros

"ArcSight's robustness is its most valuable feature."

"This product was used to help us get PCI compliant, and its automated functions made it easier so we could concentrate more on real issues instead of standard log collecting and alerting issues."

"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand."

"It benefits the organization by identifying the threats ranging from the most basic ones to many advanced ones."

"ArcSight provides the basic information that we want."

"The solution offers very good performance and is efficient."

"As the name suggests, it's a brilliant log collection tool, and it can handle hundreds of thousands of servers in a single shot to ingest the data."

"The ESM use cases are the most valuable; it enables us to use the big data collection inside our company, and we are able to create use cases for whatever it suits and I find that the most interesting part of any SIEM solution."

More ArcSight Logger pros

Cons

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."

"There is the problem with the database. Amazon only provides the host to run to our applications bias, but there is no option to manage the database within the Elasticsearch product."

"One improvement I would like to see is support for auto-scaling."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"I want to see a new feature in Amazon Elasticsearch Service that allows users to create default filters for filtered levels."

"Amazon Elasticsearch can improve the bullion in the near search and the ease of integration with Kibana. Additionally, there could be more flexibility in the configuration and documentation."

"One glaring issue was with our mapping configuration as the system accepted the data we posted, but after a few months, when we attempted complex queries, we realized the date formatting had become problematic."

"As a user, lower prices or reasonable pricing is always better."

More Amazon OpenSearch Service cons

"The next release should have AI capabilities."

"The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved."

"I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this."

"We have had problems with archiving."

"Using the ArcSight Logger dashboard is not particularly intuitive or efficient, so it is important to be trained in its use."

"ArcSight has been sold two or three times, and the quality has decreased."

"The only thing I did not particularly like about the product was its speed on the web interface."

"Clicking on a log source on the main page should not pull all stored logs as this is too slow and way excessive."

More ArcSight Logger cons

Pricing and Cost Advice

"There is a community edition available and the price of the commercial offering is reasonable."

"The solution is not expensive, but priced averagely, I will say."

"You only pay for what you use."

"Compared to other cloud platforms, it is manageable and not very expensive."

"We have a lifetime license, so we don't pay a monthly fee."

"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."

"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."

"I would rate the product a seven out of ten since it's an enterprise product."

"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."

"ArcSight is an expensive solution."

"It's not cheap at all as it's a big product and has been in the market for quite some time now."

"The pricing is quite harsh."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Outsourcing Company

14%

Construction Company

10%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	9
Large Enterprise	17

Questions from the Community

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...

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What needs improvement with Amazon OpenSearch Service?

See all answers

What is your primary use case for Amazon OpenSearch Service?

Amazon OpenSearch Service is a user-friendly version of Elasticsearch, as per my understanding. I have been using it for our volunteer management system where around 5,000 to 6,000 users are using ...

See all answers

What needs improvement with ArcSight Logger?

This decision is made by higher management as they don't want to have multiple solutions for one solution. ArcSight Logger themselves don't provide good support, but companies such as ours provide ...

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What is your primary use case for ArcSight Logger?

We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight Logger and Splunk because we are dealing with projects related to these solutions. We...

See all answers

What advice do you have for others considering ArcSight Logger?

As a department head, my staff uses my credentials and contacts everywhere. Only ArcSight Logger with Splunk was implemented in Aramco, not in other organizations. I rate ArcSight Logger 8 out of 10.

See all answers

Comparisons

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Compared 5% of the time

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Grafana vs Amazon OpenSearch Service

Compared 5% of the time

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Compared 4% of the time

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Splunk Enterprise Security vs ArcSight Logger

Compared 12% of the time

Elastic Security vs ArcSight Logger

Compared 7% of the time

IBM Security QRadar vs ArcSight Logger

Compared 7% of the time

LogRhythm SIEM vs ArcSight Logger

Compared 6% of the time

Graylog Enterprise vs ArcSight Logger

Compared 5% of the time

More ArcSight Logger Competitors

Product Reports

Buyer's Guide

Amazon OpenSearch Service

October 2026

Download Amazon OpenSearch Service product report

Buyer's Guide

ArcSight Logger

October 2026

Download ArcSight Logger product report

Also Known As

Amazon Elasticsearch Service

Micro Focus Arcsight Logger, HPE Arcsight Logger

Overview

Amazon OpenSearch Service provides scalable and reliable search capabilities with efficient data processing, supporting easy domain configuration and integration with numerous systems for enhanced performance.

Amazon OpenSearch Service offers advanced features for handling JSON, diverse search grammars, quick historical data retrieval, and ultra-warm storage. It also includes customizable dashboards and seamless tool integration for large enterprises. With its managed infrastructure, OpenSearch Service supports efficient system analysis and business analytics, improving overall performance and flexibility. Despite these features, areas like configuration complexity, lack of auto-scaling, and integration with Kibana require attention. Users seek enhanced documentation, better pricing options, and more flexible data handling. Desired improvements include default filters, mapping configuration, and alerting capabilities. Enhanced data visualization and Compute Optimizer Service integration are also recommended for future updates.

What features define Amazon OpenSearch Service?

Scalable Search: Offers reliable search capabilities across vast datasets.
JSON Handling: Supports efficient management of JSON data.
Ultra-warm Storage: Enables cost-effective historical data retrieval.
Dashboard Customization: Supports tool integration and tailored visuals.
System Upgrades: Allows for seamless infrastructure upgrades.

What benefits and ROI should users consider?

Performance Enhancement: Significant improvement in search and data retrieval.
Cost-Effectiveness: Provides a cloud-native solution optimized for AWS environments.
Comprehensive Analytics: Delivers detailed insights for business applications.

Amazon OpenSearch Service is utilized in various industries for log management, data storage, and search capabilities. It supports infrastructure and embedded management, analyzing logs from AWS Lambda, Kubernetes, and other services. Companies use it for application debugging, monitoring security and performance, and customer behavior analysis, integrating it with tools like DynamoDB and Snowflake for a cost-effective solution.

Amazon Web Services (AWS)

ArcSight Logger effectively manages vast log data volumes, streamlining complex query execution and data compression while supporting various devices to meet compliance needs.

ArcSight Logger, known for scalability, simplifies handling extensive log data and executes complex queries swiftly. Its data compression features, coupled with versatile device support, allow for smooth security analytics and log collection. Users appreciate its real-time network insights and intuitive interface. However, improvements are needed in indexing speed, user navigation simplification, enhanced system integration, advanced analytics, and comprehensive threat management. Companies leverage ArcSight Logger for on-premises log management, vital for IT asset event monitoring and compliance within telecom and enterprise sectors.

What are the key features?

Scalability: Handles large log data volumes efficiently.
Complex Query Execution: Quickly executes intricate queries.
Data Compression: Optimizes storage with excellent compression.
Device Support: Out-of-the-box compatibility with numerous devices.
Customization: Easily customizes to user needs.
Security Analytics: Provides robust analytics for security requirements.
Real-time Insights: Offers awareness of ongoing network activities.

What benefits and ROI should be considered?

Compliance Assurance: Meets audit requirements with comprehensive insights.
Time Efficiency: Fast query execution reduces analysis time.
Reduced Storage Costs: Data compression lowers storage expenses.
Enhanced Security: Improves security posture with real-time analytics.

In industries like telecom and enterprise, ArcSight Logger facilitates on-premises deployments to manage logs, process queries, and integrate with security tools, essential for incident response. It aids in retaining logs, monitoring Windows events, overseeing communications, and is employed in fraud prevention and security monitoring involving syslog servers.

OpenText

Sample Customers

VIDCOIN, Wyng, Yellow New Zealand, zipMoney, Cimri, Siemens, Unbabel

China Merchants Bank, Bank AlJazira, Banca Intesa

Buyer's Guide

Amazon OpenSearch Service vs. ArcSight Logger

September 2026

Free Report: Amazon OpenSearch Service vs. ArcSight Logger

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