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Amazon OpenSearch Service vs ArcSight Logger comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon OpenSearch Service
Ranking in Log Management
19th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
Application Performance Monitoring (APM) and Observability (25th), Search as a Service (3rd)
ArcSight Logger
Ranking in Log Management
40th
Average Rating
7.6
Reviews Sentiment
5.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Log Management category, the mindshare of Amazon OpenSearch Service is 1.8%, down from 2.3% compared to the previous year. The mindshare of ArcSight Logger is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Mindshare Distribution
ProductMindshare (%)
Amazon OpenSearch Service1.8%
ArcSight Logger0.9%
Other97.3%
Log Management
 

Featured Reviews

Md. Shahariar Hossen - PeerSpot reviewer
Senior Software Engineer at Cefalo
Event tracking has become smoother and data analytics provide clear insights for user actions
Amazon OpenSearch Service is not providing the processing feature directly. From Amazon OpenSearch Service, we are actually maintaining the AWS SQS, the queue service, which is responsible for providing information about what data has to be modified. So using that SQS, we're actually providing it, but we're not directly using Amazon OpenSearch Service for keeping data to other data pipeline thing. So far we didn't use it for any machine learning purposes, but in future, we have plans to extend or implement this feature. Since AWS itself is secure and Amazon OpenSearch Service is a part of this entire ecosystem, it becomes much easier for security purposes. From the validation point of view, Amazon OpenSearch Service itself provides easy to communicate APIs and up-to-date documents, which is much beneficial. For example, if I'm missing anything, I can directly go and check the documentation. That is actually much easier. I would rate it as really good so far. It's much faster. For our local machine, we can also use a kind of replica of Amazon OpenSearch Service just for development purposes. That is another good feature. I would say for the encryption thing and also the user access control management, it's much faster. For some of these hashing algorithms, it also worked really well so far. To be honest, I didn't find any places where it can be improved. However, I think they could provide more abstraction. For example, still for searching, we have to write down the queries in a specific manner, such as for a specific JSON structure or in a specific way. Otherwise, they don't provide us the actual results. For at least this purpose, I think abstraction could be a bit easier or a bit improved. Other than that, right now there is the age of AI, so some kind of prompting could also work, but I'm not sure how it could be integrated. As a user, lower prices or reasonable pricing is always better. Those can be improved as well. However, it is good that most of the services including Amazon OpenSearch Service actually provide pay as you go pricing. So if there were a bit lower version or a bit less payment methodology, it might be much better.
MA
Sr. Cybersecurity Consultant IT/OT at EJADA
Compliance and cost-effectiveness have improved while critical infrastructure security adapts to evolving needs
ArcSight Logger fulfills compliance requirements and passes audit requirements. It is one of the Aramco standards requirements and is recommended by Aramco for any implementation. Aramco, SABIC, water companies, and electricity companies are critical infrastructure with air-gapped networks. In an air-gapped network, there is no communication going out from that network area to the outside world, even to the corporate network. ArcSight Logger is installed on minimal resources with minimal requirements. There are not many upgrades or new features that come up frequently, though they do occur occasionally.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They have the good documentation in the help text and that is the reason the Amazon Elasticsearch is the perfect solution for the current market."
"It's a good log management platform. In terms of infrastructure management, it's good."
"The customer service is excellent, rated nine out of ten."
"It enables us to efficiently search and retrieve our event data, offering us a versatile approach to locate specific information within these logs."
"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."
"In case there is a failure, Elastic manages everything well, and there no major downtime."
"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."
"This service already sorts data like vectors. They have classified the storage pre-defined."
"The technical support team is good...It is a scalable solution."
"ArcSight has improved incident response from days to minutes."
"Data correlation, which unfortunately only comes with an ESM module, is the most valuable feature for us."
"ArcSight provides the basic information that we want."
"The most valuable feature is the search capability, which is simple to use."
"In our country we are a little bit private in terms of solutions, so we are just starting to use the basic data capture. Now some users can start to use additional features that come with Micro Focus ArcSight like user behavior analytics for investigating."
"Some of the most valuable features I really appreciate are the performance, how quick the solution is, and how easy it is to create a query."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand."
 

Cons

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."
"The configuration should be more straightforward because we had to select a lot of things."
"As a user, lower prices or reasonable pricing is always better."
"There is the problem with the database. Amazon only provides the host to run to our applications bias, but there is no option to manage the database within the Elasticsearch product."
"I would say that, basically, the configuration part is an area with a shortcoming...Some upgradation is required on the configuration side so that we can get to use it."
"They can enhance data visualization."
"One improvement I would like to see is support for auto-scaling."
"One improvement I would like to see is support for auto-scaling."
"The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved."
"ArcSight Logger is an outdated product. It hasn't been changed in the last ten years."
"Using the ArcSight Logger dashboard is not particularly intuitive or efficient, so it is important to be trained in its use."
"I would rate the technical support only 5 out of 10. The technical support is not satisfactory."
"The solution must provide readymade connectors for different applications."
"I would like to see better scheduling in the next release of this solution."
"Scaling this product is painful."
"It's not a new product and is a bit complex. So, it requires a person dedicated to working on it and to know about it in and out. It is a huge product, and the search operation is a bit complicated for a new user or someone who has not used it for long. So for that person, it becomes a bit difficult."
 

Pricing and Cost Advice

"You only pay for what you use."
"The solution is not expensive, but priced averagely, I will say."
"Compared to other cloud platforms, it is manageable and not very expensive."
"There is a community edition available and the price of the commercial offering is reasonable."
"The pricing is quite harsh."
"We have a lifetime license, so we don't pay a monthly fee."
"It's not cheap at all as it's a big product and has been in the market for quite some time now."
"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
"ArcSight is an expensive solution."
"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."
"I would rate the product a seven out of ten since it's an enterprise product."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
10%
Government
7%
Financial Services Firm
12%
Computer Software Company
7%
Marketing Services Firm
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise10
Large Enterprise16
 

Questions from the Community

What do you like most about Amazon OpenSearch Service?
We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage
What is your experience regarding pricing and costs for Amazon OpenSearch Service?
I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...
What needs improvement with Amazon OpenSearch Service?
Amazon OpenSearch Service is not providing the processing feature directly. From Amazon OpenSearch Service, we are actually maintaining the AWS SQS, the queue service, which is responsible for prov...
What do you like most about ArcSight Logger?
We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.
What is your experience regarding pricing and costs for ArcSight Logger?
The pricing isn't the problem. We have a lifetime license, so we don't pay a monthly fee.
What needs improvement with ArcSight Logger?
This decision is made by higher management as they don't want to have multiple solutions for one solution. ArcSight Logger themselves don't provide good support, but companies such as ours provide ...
 

Also Known As

Amazon Elasticsearch Service
Micro Focus Arcsight Logger, HPE Arcsight Logger
 

Overview

 

Sample Customers

VIDCOIN, Wyng, Yellow New Zealand, zipMoney, Cimri, Siemens, Unbabel
China Merchants Bank, Bank AlJazira, Banca Intesa
Find out what your peers are saying about Amazon OpenSearch Service vs. ArcSight Logger and other solutions. Updated: April 2026.
886,719 professionals have used our research since 2012.