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Amazon OpenSearch Service vs ArcSight Logger comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon OpenSearch Service
Ranking in Log Management
22nd
Average Rating
7.2
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Application Performance Monitoring (APM) and Observability (24th)
ArcSight Logger
Ranking in Log Management
24th
Average Rating
7.8
Reviews Sentiment
5.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Log Management category, the mindshare of Amazon OpenSearch Service is 2.7%, up from 0.3% compared to the previous year. The mindshare of ArcSight Logger is 0.7%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management
 

Featured Reviews

Johnny Suleiman - PeerSpot reviewer
Scalability is a key feature as it allows easy scaling of the platform without downtime
OpenSearch is used as a search engine for specific logs, mainly in e-commerce and monitoring the logs themselves. It is very valuable for e-commerce, enabling data analysis on application logs and customer behavior, and can be integrated with other services, including AI and machine learning…
Nagendra Nekkala. - PeerSpot reviewer
A scalable and stable solution that enables users to see all the event logs in one place
The technical support team is very slow. The support persons do not take prompt action. They take too much time to implement new changes. Even if we tell them that we are not able to get critical logs, they take almost three to four days to provide a resolution. The support is not good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The customer service is excellent, rated nine out of ten."
"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"
"I would definitely recommend Amazon OpenSearch Service to other professionals due to its fast and reliable search capabilities."
"Our customers have seen tangible benefits from Amazon OpenSearch Service, especially in terms of their applications running smoothly, so they do get a return on investment."
"The business analytics capabilities are the most important feature it provides."
"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."
"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."
"This service already sorts data like vectors. They have classified the storage pre-defined."
"The most valuable feature is the level of detail that you can see about certain events, even when they do not come up in the console."
"It is one of the best products available in the market."
"It's a brilliant log collection tool, and it can handle hundreds of thousands of servers in a single shot to ingest the data."
"ArcSight provides the basic information that we want."
"We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist."
"The most valuable feature is the search capability, which is simple to use."
"In terms of ArcSight Logger's most valuable feature, it is their scalability. ArcSight's real advantage is its scalability because they have two layers, including the logger layer."
"The log digestion features from threat intelligence platforms like Recorded Future or Talos are valuable."
 

Cons

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."
"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."
"They can enhance data visualization."
"The price is fair yet leans towards the expensive side. I'd rate it five out of ten with respect to capabilities vs. cost."
"In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle the data."
"One improvement I would like to see is support for auto-scaling."
"We faced documentation challenges during integration after migrating from Elasticsearch to Amazon OpenSearch Service. Better documentation on integration, query handling, and a more user-friendly UI could enhance the product."
"One improvement I would like to see is support for auto-scaling."
"It is really difficult to work in ArcSight Logger, as it is very slow."
"ArcSight has been sold two or three times, and the quality has decreased."
"I would rate the technical support only 5 out of 10. The technical support is not satisfactory."
"It would be better if the product is cheaper."
"The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved."
"ArcSight Logger doesn't have features for user or customer behavior analysis."
"You have limited reporting capabilities and I wouldn't choose ArcSight Logger for this purpose."
"I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this."
 

Pricing and Cost Advice

Information not available
"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."
"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
"It's not cheap at all as it's a big product and has been in the market for quite some time now."
"We have a lifetime license, so we don't pay a monthly fee."
"ArcSight is an expensive solution."
"The pricing is quite harsh."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."
"I would rate the product a seven out of ten since it's an enterprise product."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Government
6%
Financial Services Firm
18%
Computer Software Company
15%
Government
7%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Amazon OpenSearch Service?
We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage
What is your experience regarding pricing and costs for Amazon OpenSearch Service?
I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...
What needs improvement with Amazon OpenSearch Service?
In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle t...
What do you like most about ArcSight Logger?
We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.
What is your experience regarding pricing and costs for ArcSight Logger?
The pricing isn't the problem. We have a lifetime license, so we don't pay a monthly fee.
What needs improvement with ArcSight Logger?
This decision is made by higher management as they don't want to have multiple solutions for one solution. ArcSight Logger themselves don't provide good support, but companies such as ours provide ...
 

Also Known As

No data available
Micro Focus Arcsight Logger, HPE Arcsight Logger
 

Overview

 

Sample Customers

Information Not Available
China Merchants Bank, Bank AlJazira, Banca Intesa
Find out what your peers are saying about Amazon OpenSearch Service vs. ArcSight Logger and other solutions. Updated: July 2025.
861,803 professionals have used our research since 2012.