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Amazon Comprehend vs IBM SPSS Statistics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
19th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
IBM SPSS Statistics
Ranking in Data Science Platforms
8th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
38
Ranking in other categories
Data Mining (3rd)
 

Mindshare comparison

As of June 2025, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 0.5%, down from 0.7% compared to the previous year. The mindshare of IBM SPSS Statistics is 2.8%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
Laurence Moseley - PeerSpot reviewer
Delivers reliable results for academic research and keeps you close to your data.
SPSS is perfectly adequate if all you want are some results. If you only need the results, you do not require the trail of evidence on how you obtained those results. I mainly used it for cross tabs, correlation, regression, chi-squared tests, and similar analyses often seen in published papers; I used it for my papers as well. For wider uses I find Knime keeps me in touch with my data, however much I transform them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"I am totally happy with AWS support, as they provide excellent solutions."
"The solution is very comprehensive, especially compared to Minitabs, which is considered more for manufacturing. However, whatever data you want to analyze can be handled with SPSS."
"The most valuable feature of IBM SPSS Statistics is all the functionality it provides. Additionally, it is simple to do the five-way analysis that you can into multidimensional setup space. It's the multidimensional space facility that is most useful."
"The best part is that they have an algorithm handbook, so you can open it up and understand how it works, and if it is useful, this is very important."
"Since we are using the software as a statistical tool, I would say the best aspects of it are the regression and segmentation capabilities. That said, I've used it for all sorts of things."
"In terms of the features I've found most valuable, I'd say the duration, the correlation, and of course the nonparametric statistics. I use it for reliability and survival analysis, time series, regression models in different solutions, and different types of solutions."
"It offers very good visualization."
"The most valuable features are the small learning curve and its ability to hold a lot of data."
"It has the ability to easily change any variable in our research."
 

Cons

"It is a bit complex to scale. It is still evolving as a product."
"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"If there is any self-generation data collection plan (DCP), it would be helpful in gathering data. It would also be useful if there is a function to scale it up to, let's say, UiPath and have it consolidate and integrate into a UiPath solution."
"In developing countries, it would be beneficial to provide certain features to users at no cost initially, while also customizing pricing options."
"This solution is not suitable for use with Big Data."
"Improvements are needed in the user interface, particularly in terms of user-friendliness."
"The technical support should be improved."
"The design of the experience can be improved."
"It would be helpful if there was better documentation on how to properly use the solution. A beginner's guide on how to use the various programming functions within the product would be so useful to a lot of people. I found that everything was very confusing at first. Having clear documentation would help alleviate that."
"One of the areas that should be similar to Minitabs is the use of blogs. The Minitabs blog helps users understand the tools and gives lots of practical examples. Following the SPSS manual is cumbersome. It's a good, exhaustive manual, but it's not practical to use. With Minitabs, you can go to the blogs and find specific articles written about various components and it's very helpful. Without blogs, we find SPSS more complicated."
 

Pricing and Cost Advice

Information not available
"More affordable training for new staff members."
"SPSS is an expensive piece of software because it's incredibly complex and has been refined over decades, but I would say it's fairly priced."
"The price of IBM SPSS Statistics could improve."
"We think that IBM SPSS is expensive for this function."
"Our licence is on a yearly renewal basis. While pricing is not the primary concern in our evaluation, as products are assessed by whether they can meet our user needs and expertise, the cost can be a limiting factor in the number of licences we procure."
"The price of this solution is a little bit high, which was a problem for my company."
"I rate the tool's pricing a five out of ten."
"While the pricing of the product may be higher, the accompanying service and features justify the investment."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
What do you like most about IBM SPSS Statistics?
The software offers consistency across multiple research projects helping us with predictive analytics capabilities.
What is your experience regarding pricing and costs for IBM SPSS Statistics?
SPSS is horrendously expensiver. On a laptop Knime is free of charge (Windows, Mac, Linux)
What needs improvement with IBM SPSS Statistics?
Better guidance both in producing programs and interpreting their output.
 

Also Known As

No data available
SPSS Statistics
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
LDB Group, RightShip, Tennessee Highway Patrol, Capgemini Consulting, TEAC Corporation, Ironside, nViso SA, Razorsight, Si.mobil, University Hospitals of Leicester, CROOZ Inc., GFS Fundraising Solutions, Nedbank Ltd., IDS-TILDA
Find out what your peers are saying about Amazon Comprehend vs. IBM SPSS Statistics and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.