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Amazon Comprehend vs IBM SPSS Statistics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
21st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
IBM SPSS Statistics
Ranking in Data Science Platforms
8th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
39
Ranking in other categories
Data Mining (2nd)
 

Mindshare comparison

As of August 2025, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 0.5%, down from 0.6% compared to the previous year. The mindshare of IBM SPSS Statistics is 2.8%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
Laurence Moseley - PeerSpot reviewer
Delivers reliable results for academic research and keeps you close to your data.
SPSS is perfectly adequate if all you want are some results. If you only need the results, you do not require the trail of evidence on how you obtained those results. I mainly used it for cross tabs, correlation, regression, chi-squared tests, and similar analyses often seen in published papers; I used it for my papers as well. For wider uses I find Knime keeps me in touch with my data, however much I transform them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am totally happy with AWS support, as they provide excellent solutions."
"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"The most valuable features are the small learning curve and its ability to hold a lot of data."
"The most valuable features are the solution is easy to use, training new users is not difficult, and our usage is comprehensive because the whole service is beneficial."
"IBM SPSS Statistics depends on AI."
"I've found the descriptive statistics and cross-tabs valuable. The very simple correlations and regressions are as well."
"Custom tables and macros: They allow us to create useful reports quickly for a broad audience."
"The most valuable feature is the user interface because you don't need to write code."
"The most valuable features mainly include factor analysis, correlation analysis, and geographic analysis."
"They have many existing algorithms that we can use and use effectively to analyze and understand how to put our data to work to improve what we do."
 

Cons

"It is a bit complex to scale. It is still evolving as a product."
"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"It could provide even more in the way of automation as there are many opportunities."
"I think the visualization and charting should be changed and made easier and more effective."
"The solution needs to improve forecasting using time series analysis."
"I'm unsure if SPSS has a commercial offering for big servers, unlike KNIME, which does."
"Most of the package will give you the fixed value, or the p-value, without an explanation as to whether it it significant or not. Some beginners might need not just the results, but also some explanation for them."
"I feel that when it comes to conducting multiple analyses, there could be more detailed information provided. Currently, the software gives a summary and an overview, but it would be beneficial to have specific details for each product or variable."
"I would like SPSS to improve its integration with other data-filing IBM tools. I also think its duration with data, utilization, and graphics could be better."
"I know that SPSS is a statistical tool but it should also include a little bit of analytical behavior. You can call it augmented analysis or predictive analysis. The bottom line is it should have more graphical and analytical capabilities."
 

Pricing and Cost Advice

Information not available
"While the pricing of the product may be higher, the accompanying service and features justify the investment."
"The price of IBM SPSS Statistics could improve."
"If it requires lot of data processing, maybe switching to IBM SPSS Clementine would be better for the buyer."
"More affordable training for new staff members."
"The price of this solution is a little bit high, which was a problem for my company."
"SPSS is an expensive piece of software because it's incredibly complex and has been refined over decades, but I would say it's fairly priced."
"The pricing of the modeler is high and can reduce the utility of the product for those who can not afford to adopt it."
"It's quite expensive, but they do a special deal for universities."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
What do you like most about IBM SPSS Statistics?
The software offers consistency across multiple research projects helping us with predictive analytics capabilities.
What is your experience regarding pricing and costs for IBM SPSS Statistics?
I think the price of the solution is very reasonable. The cost depends; you have the option for subscription or you can purchase the license. Most of our customers are paying every year for a type ...
What needs improvement with IBM SPSS Statistics?
I have faced some challenges with IBM SPSS Statistics; you need to know what you're doing because it's not very user-friendly. It's not something a person can come and intuitively work with. The ba...
 

Also Known As

No data available
SPSS Statistics
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
LDB Group, RightShip, Tennessee Highway Patrol, Capgemini Consulting, TEAC Corporation, Ironside, nViso SA, Razorsight, Si.mobil, University Hospitals of Leicester, CROOZ Inc., GFS Fundraising Solutions, Nedbank Ltd., IDS-TILDA
Find out what your peers are saying about Amazon Comprehend vs. IBM SPSS Statistics and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.