Amazon CloudWatch vs OpenText Diagnostics comparison

Amazon Web Services (AWS) and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #13 with an average rating of 7.9, while OpenText is ranked #62. Amazon Web Services (AWS) holds a 1.7% mindshare in APM, compared to OpenText’s 0.3% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Amazon CloudWatch

Read 47 Amazon CloudWatch reviews

4,127 Views
2,311 Comparison Views

90% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

549 Views
538 Comparison Views

75% willing to recommend

Amazon CloudWatch

OpenText Diagnostics

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amazon CloudWatch and OpenText Diagnostics based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Amazon CloudWatch vs. OpenText Diagnostics Report (Updated: September 2025).

Buyer's Guide

Amazon CloudWatch vs. OpenText Diagnostics

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon CloudWatch

Ranking in Application Performance Monitoring (APM) and Observability

13th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Log Management (16th), Cloud Monitoring Software (11th)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

62nd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.7%, up from 1.3% compared to the previous year. The mindshare of OpenText Diagnostics is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Amazon CloudWatch	1.7%
OpenText Diagnostics	0.3%
Other	98.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Rahul Kundu

AWS Engineer at Abbott

Proactively address issues with seamless monitoring while enhancing custom metrics functionality

We use CloudWatch for monitoring and logging. It helps us monitor our applications' performance, particularly in ensuring that every API hit returns a response within four seconds, which is our SLA. We also monitor invocation errors in Lambda and use CloudWatch alerts to notify us of any issues…

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The monitoring features are valuable."

"CloudWatch provides essential monitoring capabilities that integrate seamlessly with other AWS services."

"The solution is easy to use."

"The most valuable part is the metrics part, which is really good."

"The most valuable feature of Amazon CloudWatch is its ease of use and logs. You do not have to go to each separate system to see the logs, such as Syslog and they are located in one dashboard GUI."

"The initial setup is easy."

"The solution effectively monitors golden signals like CPU, page requests, and queues."

"Every time we get an alarm or have an incident, CloudWatch is always there. We use it not only for resources we've spun up in the cloud, but also for some of our on-premises resources."

More Amazon CloudWatch pros

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

Cons

"The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action."

"The solution's pricing is a bit higher."

"When connecting to Google Cloud, there is no visibility or traceability from Google Cloud into CloudWatch."

"The solution could benefit from a price decrease."

"Improvement of SSSD logs would be beneficial."

"The solution's auto-scaling could be improved."

"It is hard to configure; it is not a straightforward tool."

"The configuration capabilities could be better."

More Amazon CloudWatch cons

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface could be more user friendly."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

Pricing and Cost Advice

"The price is okay for me."

"It’s an open-source solution."

"The pricing can be considered reasonable, especially when already operating on a cloud platform."

"Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable."

"The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs."

"I consider it as a medium-priced solution."

"The solution is expensive."

"It is a free-of-charge service."

More Amazon CloudWatch pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

12%

Manufacturing Company

10%

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	24

No data available

Questions from the Community

What do you like most about Amazon CloudWatch?

The monitoring features are valuable.

See all answers

What is your experience regarding pricing and costs for Amazon CloudWatch?

Overall, the pricing of Amazon CloudWatch is very expensive.

See all answers

What needs improvement with Amazon CloudWatch?

Apart from traceability of network resources, Amazon CloudWatch needs to be more interoperable with other tools because many companies are starting to use AI-based dashboards. When using third-part...

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Comparisons

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Compared 23% of the time

Amazon OpenSearch Service vs Amazon CloudWatch

Compared 12% of the time

Zabbix vs Amazon CloudWatch

Compared 9% of the time

Dynatrace vs Amazon CloudWatch

Compared 6% of the time

Datadog vs Amazon CloudWatch

Compared 5% of the time

More Amazon CloudWatch Competitors

Dynatrace vs OpenText Diagnostics

Compared 32% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 21% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 18% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 16% of the time

Omnipliance vs OpenText Diagnostics

Compared 13% of the time

More OpenText Diagnostics Competitors

Product Reports

Buyer's Guide

Amazon CloudWatch

October 2025

Download Amazon CloudWatch product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download OpenText Diagnostics product report

Also Known As

No data available

Micro Focus Diagnostics, MF Diagnostics

Overview

Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.

Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.

What features does Amazon CloudWatch offer?

Seamless Integration: Works effortlessly with AWS for cohesive service management.
Advanced Metrics: Provides detailed monitoring of CPU, memory, and more.
Real-time Monitoring: Offers up-to-the-minute alerts on infrastructure status.
Dashboards: User-friendly and informative for quick insights.
Automation: Supports task automation for efficient troubleshooting.

What benefits does Amazon CloudWatch provide?

Cost-effectiveness: Efficient resource monitoring without high costs.
Scalability: Easily adapts to growing infrastructure needs.
Security: Strong protocols for safe monitoring activities.
Improved Performance: Enhances application insights and operational efficiency.
Operational Insights: Provides comprehensive logging and performance analysis.

Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.

Amazon Web Services (AWS)

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus

BSkyB, Alior Bank

Buyer's Guide

Amazon CloudWatch vs. OpenText Diagnostics

September 2025

Free Report: Amazon CloudWatch vs. OpenText Diagnostics

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