Amazon CloudWatch vs OpenText Diagnostics comparison

Amazon Web Services (AWS) and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #14 with an average rating of 8.1, while OpenText is ranked #59. Amazon Web Services (AWS) holds a 1.2% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Amazon CloudWatch

Read 48 Amazon CloudWatch reviews

5,102 Views
2,653 Comparison Views

90% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

989 Views
979 Comparison Views

75% willing to recommend

Amazon CloudWatch

OpenText Diagnostics

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amazon CloudWatch and OpenText Diagnostics based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Amazon CloudWatch vs. OpenText Diagnostics Report (Updated: March 2026).

Buyer's Guide

Amazon CloudWatch vs. OpenText Diagnostics

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon CloudWatch

Ranking in Application Performance Monitoring (APM) and Observability

14th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Log Management (13th), Cloud Monitoring Software (13th)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

59th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.2%, down from 1.6% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Amazon CloudWatch	1.2%
OpenText Diagnostics	0.6%
Other	98.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Azam S M

Infrastructure Lead at Danat Fz LLC

Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration

Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In Amazon CloudWatch, I found their data analytics services most valuable."

"The portability that we have in Amazon is great."

"There is a clear return on investment, as you can reduce a lot of manual staff and physical staff monitoring by getting CloudWatch to do that work for you and save a lot based on that."

"The solution offers very detailed metrics for their services."

"It's useful to analyze past data and compare it with recent activities."

"It is a stable solution...I rate the technical support a ten out of ten."

"The technical support is fantastic; it's the best ever."

"The solution effectively monitors golden signals like CPU, page requests, and queues."

More Amazon CloudWatch pros

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"The information from the diagnostics is detailed."

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

Cons

"The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action."

"It's not very intuitive. It doesn't have drag-and-drop functionality to trigger actions from notifications."

"The solution's integration could be easier for laypersons."

"The solution could benefit from a price decrease."

"Amazon CloudWatch's pricing needs improvement."

"The solution should provide human-readable metrics."

"Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming; it requires an entire twenty-four hours for scanning, rather than just one hour."

"The integration with third-party tools must be made easier."

More Amazon CloudWatch cons

"The interface could be more user friendly."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface is very old, and not very user-friendly."

Pricing and Cost Advice

"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."

"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."

"The pricing can be considered reasonable, especially when already operating on a cloud platform."

"The solution is expensive."

"The price is okay for me."

"Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable."

"The tool is not expensive."

"I consider it as a medium-priced solution."

More Amazon CloudWatch pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Transportation Company

Construction Company

15%

Performing Arts

11%

Manufacturing Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	24

No data available

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?

No specific setup costs were mentioned.

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What needs improvement with Amazon CloudWatch?

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What is your primary use case for Amazon CloudWatch?

Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...

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Comparisons

Grafana Loki vs Amazon CloudWatch

Compared 9% of the time

Amazon OpenSearch Service vs Amazon CloudWatch

Compared 6% of the time

Zabbix vs Amazon CloudWatch

Compared 4% of the time

Dynatrace vs Amazon CloudWatch

Compared 4% of the time

Datadog vs Amazon CloudWatch

Compared 4% of the time

More Amazon CloudWatch Competitors

Dynatrace vs OpenText Diagnostics

Compared 18% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 17% of the time

Splunk Observability Cloud vs OpenText Diagnostics

Compared 14% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 13% of the time

OpenText SiteScope vs OpenText Diagnostics

Compared 12% of the time

More OpenText Diagnostics Competitors

Product Reports

Buyer's Guide

Amazon CloudWatch

March 2026

Download Amazon CloudWatch product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Download OpenText Diagnostics product report

Also Known As

No data available

Micro Focus Diagnostics, MF Diagnostics

Overview

Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.

Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.

What features does Amazon CloudWatch offer?

Seamless Integration: Works effortlessly with AWS for cohesive service management.
Advanced Metrics: Provides detailed monitoring of CPU, memory, and more.
Real-time Monitoring: Offers up-to-the-minute alerts on infrastructure status.
Dashboards: User-friendly and informative for quick insights.
Automation: Supports task automation for efficient troubleshooting.

What benefits does Amazon CloudWatch provide?

Cost-effectiveness: Efficient resource monitoring without high costs.
Scalability: Easily adapts to growing infrastructure needs.
Security: Strong protocols for safe monitoring activities.
Improved Performance: Enhances application insights and operational efficiency.
Operational Insights: Provides comprehensive logging and performance analysis.

Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.

Amazon Web Services (AWS)

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus

BSkyB, Alior Bank

Buyer's Guide

Amazon CloudWatch vs. OpenText Diagnostics

March 2026

Free Report: Amazon CloudWatch vs. OpenText Diagnostics

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