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Amazon CloudWatch vs ConnectWise RMM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Amazon CloudWatch enhances ROI by automating monitoring, reducing staffing costs, and improving developer productivity with centralized dashboards.
Sentiment score
6.2
ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.
Automated alerts, centralized dashboards, and log analysis reduce troubleshooting time, improve incident response, and minimize manual monitoring.
Senior Engineer at Airy Software Technologies Private Limited
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
Digital Services & Engagement Senior Manager at AXA
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
 

Customer Service

Sentiment score
7.5
Amazon CloudWatch support is praised for responsiveness and expertise, though resolution speed varies with support tiers and engineer quality.
Sentiment score
8.1
ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
Digital Services & Engagement Senior Manager at AXA
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
founder, ceo at Techrev Solutions Pvt Ltd
Customer support for Amazon CloudWatch has been excellent.
Senior Engineer at Airy Software Technologies Private Limited
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
System Administrator at a computer software company with 11-50 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
We have a tool called Hudu where all our KBs are loaded.
Project Engineer at Moksh Tech
 

Scalability Issues

Sentiment score
7.7
Amazon CloudWatch is praised for seamless scalability, efficient data handling, and stability, despite some cost concerns.
Sentiment score
8.4
ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.
It is already there as a managed service from AWS.
Infrastructure Lead at Danat Fz LLC
The scalability of Amazon CloudWatch is very good, providing high throughput and auto-managing applications alongside auto-dashboard support.
Senior Engineer at Airy Software Technologies Private Limited
Amazon CloudWatch's scalability is managed by AWS.
Digital Services & Engagement Senior Manager at AXA
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
Project Engineer at Moksh Tech
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
System Administrator at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
8.1
Amazon CloudWatch is highly reliable with minimal bugs, though minor delays and some query complexity are occasionally noted.
Sentiment score
8.7
ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
Digital Services & Engagement Senior Manager at AXA
ConnectWise RMM has been quite stable for the last eight months.
Project Engineer at Moksh Tech
 

Room For Improvement

Amazon CloudWatch users desire more intuitive dashboards, cost-effectiveness, better integration, and improved monitoring and scalability features.
ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
founder, ceo at Techrev Solutions Pvt Ltd
We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch.
Infrastructure Lead at Danat Fz LLC
I wish to see simpler pricing, more intuitive dashboards, easier log queries for beginners, richer visualization options, and strong AI-assisted troubleshooting.
Senior Engineer at Airy Software Technologies Private Limited
We always have problems where we can't log into it, so we have to use the web version.
Project Engineer at Moksh Tech
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
 

Setup Cost

Enterprise buyers report mixed experiences with Amazon CloudWatch pricing, ranging from affordable to expensive, depending on usage and integration.
ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.
Overall, the pricing of Amazon CloudWatch is very expensive.
founder, ceo at Techrev Solutions Pvt Ltd
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
Digital Services & Engagement Senior Manager at AXA
It was very easy to set up because it is built into AWS and does not require separate licensing, being billed based on usage.
Senior Engineer at Airy Software Technologies Private Limited
My experience with pricing, setup cost, and licensing was very smooth.
System Administrator at a computer software company with 11-50 employees
 

Valuable Features

Amazon CloudWatch offers real-time monitoring, comprehensive logging, AWS integration, and analytics with cost-effectiveness and detailed data insights.
ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.
We can quickly fix issues at the point of occurrence, and real-time metrics for microservices provide centralized logging and automated alerts that enable fast incident detection, quicker troubleshooting, and better application reliability.
Senior Engineer at Airy Software Technologies Private Limited
Amazon CloudWatch allows me to set up and view even historical logs, which is one of the features I find valuable.
Digital Services & Engagement Senior Manager at AXA
If there is a CPU spike or system issues, we set alarms to notify us if the system is going down or not reachable.
Infrastructure Lead at Danat Fz LLC
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
Project Engineer at Moksh Tech
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
System Administrator at a computer software company with 11-50 employees
 

Categories and Ranking

Amazon CloudWatch
Ranking in Cloud Monitoring Software
15th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
49
Ranking in other categories
Application Performance Monitoring (APM) and Observability (25th), Log Management (21st)
ConnectWise RMM
Ranking in Cloud Monitoring Software
31st
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (16th), IT Infrastructure Monitoring (45th), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
 

Mindshare comparison

As of August 2026, in the Cloud Monitoring Software category, the mindshare of Amazon CloudWatch is 1.6%, down from 2.3% compared to the previous year. The mindshare of ConnectWise RMM is 0.7%. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.6%
ConnectWise RMM0.7%
Other97.7%
Cloud Monitoring Software
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Transportation Company
8%
Outsourcing Company
7%
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise26
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
 

Questions from the Community

What needs improvement with Amazon CloudWatch?
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visual...
What is your primary use case for Amazon CloudWatch?
Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...
What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
 

Also Known As

No data available
Continuum Command, Continuum RMM
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Find out what your peers are saying about Amazon CloudWatch vs. ConnectWise RMM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.