Amazon CloudWatch vs ConnectWise RMM comparison

Amazon Web Services (AWS) and ConnectWise are both solutions in the Cloud Monitoring Software category. Amazon Web Services (AWS) is ranked #11 with an average rating of 8.1, while ConnectWise is ranked #38 with an average rating of 7.5. Amazon Web Services (AWS) holds a 2.0% mindshare in CMS, compared to ConnectWise’s 0.2% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of ConnectWise users who would recommend it.

Amazon CloudWatch

Read 48 Amazon CloudWatch reviews

4,548 Views
1,728 Comparison Views

90% willing to recommend

ConnectWise RMM

Read 6 ConnectWise RMM reviews

1,617 Views
81 Comparison Views

100% willing to recommend

Amazon CloudWatch

ConnectWise RMM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amazon CloudWatch and ConnectWise RMM based on real PeerSpot user reviews.

Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Amazon CloudWatch vs. ConnectWise RMM Report (Updated: December 2025).

Buyer's Guide

Amazon CloudWatch vs. ConnectWise RMM

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.8

Amazon CloudWatch reduces monitoring costs, boosts operational efficiency, is vital for oversight, but not direct revenue, especially for small projects.

Sentiment score

7.3

ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.

Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.

Satheesh Papisetty

Digital Services & Engagement Senior Manager at AXA

For more quotes and insights, download the Amazon CloudWatch report

It saves probably more than 50% of the time that would have been required, likely around 75%.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

Customer Service

Sentiment score

7.4

Amazon CloudWatch support is reliable, with varying response times and expertise based on support level, premium ensures faster help.

Sentiment score

8.3

ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.

In recent years, due to business expansion, knowledge levels among support engineers seem to vary.

Satheesh Papisetty

Digital Services & Engagement Senior Manager at AXA

While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.

S K Mishra

founder, ceo at Techrev Solutions Pvt Ltd

For more quotes and insights, download the Amazon CloudWatch report

I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

Scalability Issues

Sentiment score

7.7

Amazon CloudWatch excels in scalability and performance, efficiently managing data and adapts quickly to diverse organizational needs.

Sentiment score

8.2

ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.

It is already there as a managed service from AWS.

Azam S M

Infrastructure Lead at Danat Fz LLC

Amazon CloudWatch's scalability is managed by AWS.

Satheesh Papisetty

Digital Services & Engagement Senior Manager at AXA

For more quotes and insights, download the Amazon CloudWatch report

No quotes available

For more quotes and insights, download the ConnectWise RMM report

Stability Issues

Sentiment score

8.1

Amazon CloudWatch is praised for its reliability and performance, though some note occasional data delays and slowness in low-capacity environments.

Sentiment score

9.1

ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.

I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.

Satheesh Papisetty

Digital Services & Engagement Senior Manager at AXA

For more quotes and insights, download the Amazon CloudWatch report

No quotes available

For more quotes and insights, download the ConnectWise RMM report

Room For Improvement

Users seek better customization, visualization, and integration in CloudWatch, citing high costs, steep learning curve, and scalability challenges.

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.

When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.

S K Mishra

founder, ceo at Techrev Solutions Pvt Ltd

We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch.

Azam S M

Infrastructure Lead at Danat Fz LLC

Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.

Rohit Bhosale

Senior Software Engineer at Carnera

For more quotes and insights, download the Amazon CloudWatch report

The pricing for ConnectWise RMM is reasonable.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

Setup Cost

Amazon CloudWatch pricing is variable, with costs ranging from $25 to $350, depending on usage and AWS service integration.

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.

Overall, the pricing of Amazon CloudWatch is very expensive.

S K Mishra

founder, ceo at Techrev Solutions Pvt Ltd

Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.

Satheesh Papisetty

Digital Services & Engagement Senior Manager at AXA

For more quotes and insights, download the Amazon CloudWatch report

No quotes available

For more quotes and insights, download the ConnectWise RMM report

Valuable Features

Amazon CloudWatch offers real-time data, AWS integration, efficient monitoring, user-friendly interface, and versatile dashboards for enhanced system performance.

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.

If anything is wrong with your server or services, it means it is affecting your service and automatically indicates that user experience is degraded.

Azam S M

Infrastructure Lead at Danat Fz LLC

Being an inbuilt solution from AWS, it saves time on installation, setup, and maintenance.

Satheesh Papisetty

Digital Services & Engagement Senior Manager at AXA

The best features of Amazon CloudWatch need to improve visibility into the network because when using hundreds of network resources such as transit gateway, VPNs, routers, route tables, and firewalls, it does not give many details in a structured manner.

S K Mishra

founder, ceo at Techrev Solutions Pvt Ltd

For more quotes and insights, download the Amazon CloudWatch report

The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

Categories and Ranking

Amazon CloudWatch

Ranking in Cloud Monitoring Software

11th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (13th), Log Management (15th)

ConnectWise RMM

Ranking in Cloud Monitoring Software

38th

Average Rating

8.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), Server Monitoring (22nd), IT Infrastructure Monitoring (48th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (6th), Patch Management (23rd), Unified Endpoint Management (UEM) (19th)

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of Amazon CloudWatch is 2.0%, down from 2.6% compared to the previous year. The mindshare of ConnectWise RMM is 0.2%. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
Amazon CloudWatch	2.0%
ConnectWise RMM	0.2%
Other	97.8%

Cloud Monitoring Software

Featured Reviews

Azam S M

Infrastructure Lead at Danat Fz LLC

Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration

Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.

Read full review

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

10%

Transportation Company

Performing Arts

13%

Comms Service Provider

10%

Outsourcing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	24

No data available

Questions from the Community

What do you like most about Amazon CloudWatch?

The monitoring features are valuable.

See all answers

What is your experience regarding pricing and costs for Amazon CloudWatch?

No specific setup costs were mentioned.

See all answers

What needs improvement with Amazon CloudWatch?

See all answers

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

See all answers

What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.

See all answers

What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

See all answers

Comparisons

Grafana Loki vs Amazon CloudWatch

Compared 16% of the time

Amazon OpenSearch Service vs Amazon CloudWatch

Compared 8% of the time

Zabbix vs Amazon CloudWatch

Compared 6% of the time

Dynatrace vs Amazon CloudWatch

Compared 5% of the time

Datadog vs Amazon CloudWatch

Compared 4% of the time

More Amazon CloudWatch Competitors

Kaseya VSA vs ConnectWise RMM

Compared 25% of the time

Datto Remote Monitoring and Management vs ConnectWise RMM

Compared 18% of the time

Kaseya 365 vs ConnectWise RMM

Compared 7% of the time

Mitratech Preparis Planner vs ConnectWise RMM

Compared 5% of the time

NinjaOne vs ConnectWise RMM

Compared 5% of the time

More ConnectWise RMM Competitors

Product Reports

Buyer's Guide

Amazon CloudWatch

January 2026

Download Amazon CloudWatch product report

Buyer's Guide

ConnectWise RMM

January 2026

Download ConnectWise RMM product report

Also Known As

No data available

Continuum Command, Continuum RMM

Overview

Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.

Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.

What features does Amazon CloudWatch offer?

Seamless Integration: Works effortlessly with AWS for cohesive service management.
Advanced Metrics: Provides detailed monitoring of CPU, memory, and more.
Real-time Monitoring: Offers up-to-the-minute alerts on infrastructure status.
Dashboards: User-friendly and informative for quick insights.
Automation: Supports task automation for efficient troubleshooting.

What benefits does Amazon CloudWatch provide?

Cost-effectiveness: Efficient resource monitoring without high costs.
Scalability: Easily adapts to growing infrastructure needs.
Security: Strong protocols for safe monitoring activities.
Improved Performance: Enhances application insights and operational efficiency.
Operational Insights: Provides comprehensive logging and performance analysis.

Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.

Amazon Web Services (AWS)

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Buyer's Guide

Amazon CloudWatch vs. ConnectWise RMM

December 2025

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