AllClients vs Intercom Customer Communications Platform comparison

AllClients and Intercom are both solutions in the CRM category. AllClients is ranked #127, while Intercom is ranked #29 with an average rating of 9.0. AllClients holds a 0.1% mindshare in CRM, compared to Intercom’s 0.3% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution.

AllClients

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Intercom Customer Communica...

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100% willing to recommend

AllClients

Intercom Customer Communica...

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Executive SummaryUpdated on Apr 20, 2025

Intercom Customer Communications Platform and AllClients are competing products in the customer relationship management space. Intercom holds the upper hand due to its extensive feature set, yet AllClients remains a strong contender for those seeking simplicity and cost-effectiveness.

Features: Intercom integrates advanced automation, real-time messaging, and comprehensive customer engagement analytics. Its diverse communication channels enhance its capability. AllClients provides an intuitive CRM experience with a focus on easy-to-use contact management and marketing automation. While it may not have the extensive features of Intercom, its simplicity is key for users prioritizing essential functions.

Ease of Deployment and Customer Service: Intercom is known for a thorough onboarding process, ensuring seamless integration with responsive support. AllClients offers quicker and simpler deployment, requiring less technical support, making it accessible for users with limited technical skills.

Pricing and ROI: Intercom’s pricing matches its comprehensive features, leading to potentially higher long-term ROI for businesses utilizing its full functionality. AllClients presents a more budget-friendly option with lower initial costs, attracting small businesses that need efficient solutions without high financial commitments.

To learn more, read our detailed CRM Report (Updated: May 2025).

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May 2025

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Review summaries and opinions

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Categories and Ranking

AllClients

Ranking in CRM

127th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Intercom Customer Communica...

Ranking in CRM

29th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (12th), Social CRM (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of AllClients is 0.1%, down from 0.1% compared to the previous year. The mindshare of Intercom Customer Communications Platform is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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Karan-Singh

Account Executive at Speak Ai

A good tool that can be used to capture inbound leads and manage all customer interactions

Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.

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Questions from the Community

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What do you like most about Intercom Customer Communications Platform?

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

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What needs improvement with Intercom Customer Communications Platform?

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What is your primary use case for Intercom Customer Communications Platform?

We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.

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Comparisons

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Product Reports

Buyer's Guide

CRM

May 2025

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Buyer's Guide

CRM Customer Engagement Centers

May 2025

Intercom Customer Communications Platform report

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Also Known As

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Intercom

Overview

AllClients is a customer relationship management (CRM) tool that allows businesses to manage their customer relationships and communication effectively.

With features like contact organization, mass email sending, interaction tracking, and follow-up reminders, AllClients helps businesses improve sales and marketing initiatives, enhance customer engagement, and streamline workflow processes.

Users have praised its extensive contact management capabilities, efficient email marketing tools, customizable templates, user-friendly interface, and reliable customer support.

AllClients

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?

Live Chat: Immediate customer support through real-time messaging.
Automated Bot: Streamlines inquiries by handling routine questions.
Integration Capabilities: Connects seamlessly with third-party tools.
Inbox Management: Organizes conversations for efficient response.

What benefits and ROI should users look for?

Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
Improved Team Efficiency: Automation reduces manual workload.
Actionable Analytics: Data-driven insights optimize strategies.
Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom

Sample Customers

1. Atlassian 2. Google 3. Microsoft 4. Salesforce 5. IBM 6. Oracle 7. SAP 8. Adobe 9. Intuit 10. ServiceNow 11. VMware 12. Cisco 13. Dell 14. HP 15. Fujitsu 16. Accenture 17. Deloitte 18. EY 19. KPMG 20. PwC 21. McKinsey 22. Bain Company 23. Boston Consulting Group 24. Strategy 25. Oliver Wyman 26. Kearney 27. AT Kearney

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2025.

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