Alemba Service Manager vs Infraon Desk comparison

Alemba and EverestIMS are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #27, while EverestIMS is ranked #41. Alemba holds a 0.8% mindshare in ISM, compared to EverestIMS’s 0.5% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

364 Views
182 Comparison Views

100% willing to recommend

Infraon Desk

Read 2 Infraon Desk reviews

168 Views
50 Comparison Views

100% willing to recommend

Alemba Service Manager

Infraon Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Alemba Service Manager and Infraon Desk compete in the IT service management space. Infraon Desk holds a slight advantage in ease of deployment and a broad feature set, while Alemba Service Manager is preferred for its superior customer support and pricing strategy.

Features: Alemba Service Manager offers advanced workflow customization, comprehensive reporting tools, and a focus on complex IT operations. Infraon Desk provides a broader range of integrations, flexible scalability, and adaptability to technical demands.

Ease of Deployment and Customer Service: Infraon Desk allows seamless implementation and intuitive setup for quick feature access. Alemba Service Manager's deployment requires more time due to its customization options, but it includes exceptional support to assist throughout the process.

Pricing and ROI: Alemba Service Manager offers competitive pricing with favorable ROI for long-term investments and comprehensive service. Infraon Desk features a flexible cost structure with scalability and a quick ROI, making it valuable for growing entities seeking adaptability.

To learn more, read our detailed Alemba Service Manager vs. Infraon Desk Report (Updated: June 2025).

Buyer's Guide

Alemba Service Manager vs. Infraon Desk

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Infraon Desk

Ranking in IT Service Management (ITSM)

41st

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (37th)

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of Infraon Desk is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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reviewer1621719

IT Service Delivery at a tech services company with 1,001-5,000 employees

Customizable, easy to manage using a single dashboard, but the features in my version are quite basic

Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me. The customization took longer than I expected to complete, although it may be the team that I was interacting with. They might not have had enough manpower in place. If enough resources are available then the customization is easy. All of the information that I need for monitoring the entire platform is available on a single dashboard. This is very helpful with respect to managing. The multi-channel ticketing options that this solution provides are very important to us because it's all about how we engage with our customers and what options we offer for them to communicate with us. Nowadays, there are many collaborative platforms and many methods for ticket logging. Every system of this type should be flexible enough to provide a mobile app, at least for Android and iOS, and not be confined to using Windows alone. Similarly, self-service portals as well as integration with Slack, as this product has, are important options that many people use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"The workflow is very good, as well as customizable."

"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."

Cons

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"Better connectivity and integration with more collaborative platforms would be helpful."

"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"The pricing model is very competitive."

"The price of this solution is reasonable and it was well within my budget."

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Top Industries

By visitors reading reviews

Government

22%

Computer Software Company

16%

Non Profit

11%

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

ServiceNow vs Alemba Service Manager

Compared 56% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 44% of the time

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Motadata ServiceOps vs Infraon Desk

Compared 100% of the time

More Infraon Desk Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download Alemba Service Manager product report

Buyer's Guide

Help Desk Software

June 2025

Download Infraon Desk product report

Also Known As

vFire

Everest Service Manager

Interactive Demo

Alemba

Demo not available

EverestIMS

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco

Buyer's Guide

Alemba Service Manager vs. Infraon Desk

June 2025

Free Report: Alemba Service Manager vs. Infraon Desk

Find out what your peers are saying about Alemba Service Manager vs. Infraon Desk and other solutions. Updated: June 2025.

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