Sprinklr and Agorapulse are competing products in social media management. Agorapulse appears to have the upper hand due to its user-friendly design and competitive pricing, although Sprinklr may appeal to larger organizations with extensive enterprise features.
Features: Sprinklr provides social media engagement, analytics, and automation features tailored for large enterprises, making it suitable for complex and large-scale operations. Agorapulse focuses on streamlined content scheduling, a social inbox, and listening features geared towards small to midsize businesses.
Ease of Deployment and Customer Service: Agorapulse offers a straightforward cloud-based deployment model with quick setup, supported by responsive customer service. Sprinklr's deployment may require more resources and time due to its vast feature set, yet it offers robust support channels to aid in the deployment.
Pricing and ROI: Sprinklr typically involves a higher setup cost reflecting its extensive feature offerings, resulting in a potential substantial ROI. Agorapulse presents a lower pricing model, delivering cost-effective features and high ROI due to its accessibility and focus on essential social media management capabilities.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 24.1% |
| Agorapulse | 0.6% |
| Other | 75.3% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
A social media management tool to keep you sane. Post, monitor, schedule, and report all from one place.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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