Agiloft Service Desk Suite vs Zoho Desk comparison

Agiloft Service Desk Suite

Read 2 Agiloft Service Desk Suite reviews

102 Views
87 Comparison Views

100% willing to recommend

Zoho Desk

Read 19 Zoho Desk reviews

2,062 Views
928 Comparison Views

95% willing to recommend

Agiloft Service Desk Suite

Zoho Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Agiloft Service Desk Suite and Zoho Desk based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Agiloft Service Desk Suite vs. Zoho Desk Report (Updated: May 2024).

Buyer's Guide

Agiloft Service Desk Suite vs. Zoho Desk

May 2024

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Helped 789,135 peers since 2012

Categories and Ranking

Agiloft Service Desk Suite

Ranking in Help Desk Software

39th

Average Rating

9.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Desk

Ranking in Help Desk Software

6th

Average Rating

8.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Mindshare comparison

As of June 2024, in the Help Desk Software category, the mindshare of Agiloft Service Desk Suite is 0.1%, up from 0.0% compared to the previous year. The mindshare of Zoho Desk is 2.4%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Unique Categories:

No other categories found

CRM Customer Engagement Centers

1.7%

Featured Reviews

it_user274764

Sales and Marketing with 51-200 employees

Jul 20, 2015

It's customizable, can be developed easily, and free, but only up to a certain number of users.

This product has provided us with a tool to perform a successful trial with our customer and receive their stamp of approval to move beyond the trial phase. Because this product is infinitely customizable and easily developed, we are using it for other applications 60 days None This is actually…

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customer service and productivity have increased in quality and quantity since using this product."

"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."

"The solution doesn't have any bugs."

"The product provides communication features like chats and calls."

"The product is quite stable."

"The initial setup is easy."

"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."

"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."

"The deployment process is swift, typically taking just one day, and includes customization and automation setup."

More Zoho Desk pros

Cons

"We have found the documentation a bit confusing at times. This area could use some improvement."

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

"Zoho Desk needs to be enhanced to support IT service management policies."

"It could be easier to link Zoho Desk and Outlook."

"There is room for improvement with the pricing."

"Zoho Desk lacks lookup fields for the layouts."

"The solution should provide an option to autofill some values while creating tickets."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."

More Zoho Desk cons

Pricing and Cost Advice

"Agiloft has by far the best entry point for both cost and learning curve."

"After about six months, we started making a return on our investment at more than 300%."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"Zoho Desk's cost is pretty much okay."

"Zoho Desk's pricing is more flexible."

"The product costs $10 to $25 per user per month."

"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

"For what it does, it's quite cheap."

"The solution is relatively cheap. However, there are additional licensing fees involved."

More Zoho Desk pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

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789,135 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

58%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

Zoho Desk is a cost-effective solution.

See all answers

What needs improvement with Zoho Desk?

Sometimes, the solution has some email issues in a new data center.

See all answers

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Compared 13% of the time

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Compared 9% of the time

Freshdesk vs Zoho Desk

Compared 7% of the time

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Product Reports

Buyer's Guide

Help Desk Software

June 2024

Download Agiloft Service Desk Suite product report

Buyer's Guide

Zoho Desk

May 2024

Download Zoho Desk product report

Learn More

Agiloft

Zoho

Overview

Top rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.

“Agiloft is one of the most caring and responsive vendors that I have ever worked with”

— Dave Ross, Cal Poly

Get more information | Try it now | Request a demo

What Makes Us Different

Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
Available both as a hosted cloud solution and as an in-house deployment.
Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
One affordable price that includes all features and functionality. No hidden fees, no surprises.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Sample Customers

EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

Agiloft Service Desk Suite vs. Zoho Desk

May 2024

Free Report: Agiloft Service Desk Suite vs. Zoho Desk

Find out what your peers are saying about Agiloft Service Desk Suite vs. Zoho Desk and other solutions. Updated: May 2024.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.