Agiloft Service Desk Suite and Zoho Desk are competing in the service desk software market. Zoho Desk has an advantage due to its comprehensive features and cost-efficiency, whereas Agiloft stands out with its customizable capabilities.
Features: Agiloft Service Desk Suite offers robust customization options, workflow automation, and is suited for complex organizational needs. Zoho Desk's features include advanced analytics, multi-channel support, and AI-driven automations, which enhance both productivity and customer satisfaction.
Ease of Deployment and Customer Service: Zoho Desk provides quick deployment with its cloud-based model and responsive customer support, making it easy for businesses needing rapid implementation. Agiloft may require more setup time due to its extensive customization options but it allows for tailored solutions.
Pricing and ROI: Agiloft Service Desk Suite involves a higher upfront cost due to its customizable nature but can offer significant ROI for businesses that leverage its capabilities. Zoho Desk, with its more affordable pricing, allows fast deployment and quicker ROI, appealing to cost-conscious businesses. While Agiloft can offer a substantial return in highly customizable environments, Zoho provides a better balance of cost and immediate value.
| Product | Market Share (%) |
|---|---|
| Zoho Desk | 2.5% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 96.8% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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