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Agiloft ITSM ITIL Service Desk Suite vs ConnectWise Asio Platform comparison

Agiloft and ConnectWise are both solutions in the IT Service Management (ITSM) category. Agiloft is ranked #41, while ConnectWise is ranked #54. Additionally, 80% of Agiloft users are willing to recommend the solution.
Agiloft ITSM ITIL Service D...
Read 1 Agiloft ITSM ITIL Service Desk Suite review
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  • 88 Comparison Views
80% willing to recommend
ConnectWise Asio Platform
  • 36 Views
  • 20 Comparison Views
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Agiloft ITSM ITIL Service Desk Suite and ConnectWise Asio Platform compete in IT service management. ConnectWise Asio Platform is perceived as superior due to its comprehensive features and value proposition.

Features: Agiloft ITSM ITIL Service Desk Suite offers adaptability, customization options, and strong integration capabilities. ConnectWise Asio Platform delivers advanced automation, comprehensive monitoring tools, and innovation in feature expansion.

Ease of Deployment and Customer Service: Agiloft ITSM ITIL Service Desk Suite provides a flexible deployment model and notable customer support for smooth implementation. ConnectWise Asio Platform ensures quicker deployment and highly responsive support for businesses with immediate needs.

Pricing and ROI: Agiloft ITSM ITIL Service Desk Suite features lower setup costs and strong ROI, appealing to budget-conscious organizations. ConnectWise Asio Platform requires higher initial investment, but its advanced capabilities justify it with potential long-term benefits.

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2025).
Buyer's Guide
IT Service Management (ITSM)
April 2025
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Helped 851,371 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Agiloft ITSM ITIL Service D...
Ranking in IT Service Management (ITSM)
41st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ConnectWise Asio Platform
Ranking in IT Service Management (ITSM)
54th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Managed Service Providers (25th), Remote Monitoring and Management (RMM) (20th), Professional Services Automation (PSA) (9th)
 

Featured Reviews

it_user536637 - PeerSpot reviewer
We use it for handling requests. It has reduced the IT staff required.
Handling requests - Technical service requests: hardware, software not working - Account requests: new/modify account requests to various systems - Software requests: of all types from our staff - IT related assets: hardware controlled by IT - All types of technical abuse complaints: ie copyright - Surveys about the follow-through of the staff to requests entered in the system
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Comparisons

BMC Helix ITSM vs Agiloft ITSM ITIL Service Desk Suite Logo
BMC Helix ITSM vs Agiloft ITSM ITIL Service Desk Suite
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Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Agiloft ITSM ITIL Service Desk Suite reportDownload Agiloft ITSM ITIL Service Desk Suite product report
Buyer's Guide
IT Service Management (ITSM)
April 2025
ConnectWise Asio Platform reportDownload ConnectWise Asio Platform product report
 

Also Known As

Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
No data available
 

Overview

Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
Agiloft

ConnectWise Asio Platform is a comprehensive IT management platform that offers companies an effective means of streamlining service delivery. Known for its automation and integration capabilities, it is designed to facilitate productivity and efficiency in managed services.

With a focus on enhancing operational processes, ConnectWise Asio Platform offers a suite of tools tailored to improve service desk performance and automate routine tasks. It provides an integrated approach, allowing teams to manage assets, projects, and support functions more effectively. However, some users note that there is room for improvement in areas such as reporting features and customer support responsiveness, indicating opportunities for further development in enhancing user satisfaction and experience.

What are the key features of ConnectWise Asio Platform?
  • Automation: Streamlines repetitive tasks, improving efficiency and accuracy.
  • Integration: Seamlessly connects with other applications to optimize workflow.
  • Asset Management: Tracks and manages IT assets effectively across an organization.
  • Service Desk: Provides robust support for managing service requests and incidents.
What benefits or ROI should users consider?
  • Increased Efficiency: Reduces time spent on manual tasks.
  • Cost Savings: Helps lower operational costs through automation.
  • Scalability: Adapts to the growing needs of businesses.
  • Improved Productivity: Enhances team productivity by optimizing task management.

In industries such as managed services and IT support, ConnectWise Asio Platform has been implemented to drive digital transformation. Its ability to integrate and automate processes makes it an appealing choice for companies looking to enhance their service delivery and operational capabilities.

ConnectWise
 

Sample Customers

Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
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Buyer's Guide
IT Service Management (ITSM)
April 2025
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