Acumatica vs Microsoft Dynamics 365 Customer Service comparison

Acumatica
Read 3 Acumatica reviews
  • 764 Views
  • 314 Comparison Views
66% willing to recommend
Microsoft Dynamics 365 Cust...
Read 15 Microsoft Dynamics 365 Customer Service reviews
  • 99 Views
  • 64 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Acumatica and Microsoft Dynamics 365 Customer Service based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Acumatica vs. Microsoft Dynamics 365 Customer Service Report (Updated: May 2024).
Buyer's Guide
Acumatica vs. Microsoft Dynamics 365 Customer Service
May 2024
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Helped 789,135 peers since 2012
 

Categories and Ranking

Acumatica
Ranking in CRM
27th
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Cloud ERP (6th)
Microsoft Dynamics 365 Cust...
Ranking in CRM
16th
Average Rating
8.0
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Featured Reviews

JL
Aug 25, 2021
Provided one solution for everything and housed everything for us
I wasn't there during the initial deployment, but during one of the upgrade processes, they did botch the integration. So, we had a few issues, and we had to actually start from scratch, but with the import and export scenarios, it was not very difficult. You can set up the entire database and do the whole setup in an hour on a computer. From there, use the import and export scenarios to handle everything. Overall, it takes a couple of hours. One person can deploy it. Maintenance was done by the value-added reseller. The value-added reseller is the link between the corporate and the end customer. So, they handle all the updates and everything that's needed.
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David Viana - PeerSpot reviewer
Mar 12, 2024
An expensive solution for integration and leverage workflow
Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems The solution offers integration with hosted…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution supports multiple branches."
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"Microsoft Dynamics 365 Customer Service has valuable customization features."
"I mainly do customer management, setting records, and things like that."
"Offers integration with hosted solutions."
"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"It is a stable product."
"The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure."
"I liked the solution's web version and user interface."
"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
More Microsoft Dynamics 365 Customer Service pros
 

Cons

"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution doesn't have features to break down the structure for multiple people in the project."
"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."
"The solution could better integrate with other enterprise solutions."
"I am looking forward to the support function."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"There are some occasional performance issues."
"The technical support should be dramatically improved."
"They could add a new chart or dashboard for visualization in the product."
More Microsoft Dynamics 365 Customer Service cons
 

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
"While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap."
"I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten."
"It is more expensive than other vendors."
"The solution has a corporate enterprise license, which large corporations sign."
"The tool is a bit on the expensive side if we purchase it individually."
"It is a decent price compared to multiple vendors and products available in the market."
"The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive."
"The pricing seems fair."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Construction Company
11%
Wholesaler/Distributor
11%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Acumatica?
This solution supports multiple branches.
See all answers
What is your experience regarding pricing and costs for Acumatica?
I would advise other users that before they purchase this solution, they need to understand their requirements and needs. I would rate Acumatica's value for its price, a four out of five (with one ...
See all answers
What needs improvement with Acumatica?
When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companie...
See all answers
What do you like most about Microsoft Dynamics 365 Customer Service?
Offers integration with hosted solutions.
See all answers
What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?
While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap. You have to pay a one-time lice...
See all answers
What needs improvement with Microsoft Dynamics 365 Customer Service?
I am looking forward to the support function.
See all answers
 

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Product Reports

Buyer's Guide
CRM
June 2024
Acumatica reportDownload Acumatica product report
Buyer's Guide
Microsoft Dynamics 365 Customer Service
June 2024
Microsoft Dynamics 365 Customer Service reportDownload Microsoft Dynamics 365 Customer Service product report
 

Learn More

Acumatica
Microsoft
 

Overview

Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

 

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
Information Not Available
Buyer's Guide
Acumatica vs. Microsoft Dynamics 365 Customer Service
May 2024
Free Report: Acumatica vs. Microsoft Dynamics 365 Customer Service
Find out what your peers are saying about Acumatica vs. Microsoft Dynamics 365 Customer Service and other solutions. Updated: May 2024.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.