

Find out in this report how the two MSP Backup solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
I estimate that Datto SIRIS has saved around 50% of the time in our processes, as two people can manage everything efficiently, while previously we would have needed eight to ten people without Datto SIRIS.
Definitely, the return on investment has been massive.
Technical support is always prompt.
I give the technical support a nine; they are always available.
I rate the technical support of Acronis as a strong eight because although the response times can sometimes be slow, they always go the extra mile and even conduct remote sessions when addressing complex issues.
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant.
The customer support of Datto SIRIS is very high-level.
The speed of technical support was excellent.
I would rate its scalability as ten out of ten.
I rate its scalability as ten out of ten due to the hybrid deployment options.
We can scale up as needed.
You can expand it as much as you can expand it, but if you get the Datto SIRIS 3, it's not going to be as good as the enterprise version of Datto SIRIS 5.
The contracts are flexible enough to upgrade or downgrade the product without too much of a penalty.
Scalability is dependent on the cloud provider we are using, so it cannot be solely judged through Datto SIRIS.
I would rate the stability of Acronis Cloud as ten out of ten.
We have automated all our backups, so we do not encounter any issues with backup failures.
I haven't had any issues or seen any issues with the ones over the past four or five years.
Downloading can take a significant amount of time, sometimes requiring five to six hours to download a 30 GB file.
If there were some drop-down options integrated, the configuration would be more user-friendly.
Acronis Cyber Cloud only supports on-premises solutions, and I wish there were a way to implement this support with the cloud or have another backup location, other than the cloud, instead of tape.
The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment.
Saying that it is the network is not detailed enough. We need more specific information about the network.
Strengthening security to enhance the product's overall effectiveness in backup and disaster management.
The licensing cost for Microsoft products can be challenging.
I rate the pricing nine out of ten.
I find it to be quite affordable.
The only issue is that a lot of people are looking to cut costs, especially right now, and Datto has priced itself out of one of the largest parts of the U.S. market.
It's a high-level solution, and the price is correct for me.
Thoughts on pricing indicate that it is handled by a different team, varies based on specific solutions and storage capacities selected by organizations, and is generally fairly priced for the value provided.
The features I find most effective for cybersecurity include reporting, vulnerability scanning, ransomware protection, and encryption.
The anti-malware feature is AI-based and helps improve my cybersecurity posture with its AI-based multi-ware feature.
If any cyber threat happens, my data is safeguarded even if my laptop crashes and user credentials do not work.
My experience with the one-click disaster recovery feature is that it simplifies the process significantly, allowing for rapid recovery and integration with backup and disaster recovery solutions, automating tasks while providing security against various threats.
In the last six years, none of my customers faced a ransomware attack, and we use this functionality for system outages and physical server crashes.
The reporting via email from Datto SIRIS for me, my customer, and my team shows that every single backup is okay or if there is a problem because the snapshot for the server is broken or another problem that I can address systematically.
| Product | Mindshare (%) |
|---|---|
| Datto SIRIS | 5.0% |
| Acronis Cyber Cloud | 3.0% |
| Other | 92.0% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
Acronis Cyber Cloud is a comprehensive platform offering solutions for backup, disaster recovery, and data protection, catering to the needs of businesses seeking a robust cybersecurity strategy with flexible deployment options.
Acronis Cyber Cloud provides diverse functionalities, integrating data protection with cybersecurity controls to cater to businesses' growing demands. It supports varied use cases such as safeguarding critical data, ensuring business continuity, and enhancing threat protection. Users appreciate its versatility and ability to adapt to different IT environments, yet highlight areas for improvement like advanced reporting features and real-time monitoring capabilities to enhance its benefits further.
What are the key features of Acronis Cyber Cloud?Acronis Cyber Cloud is widely adopted across sectors like finance, healthcare, and manufacturing due to its flexible deployment options and robust security features. It supports businesses in safeguarding sensitive data and ensuring compliance with industry regulations, making it a preferred choice in environments requiring stringent data protection and security measures.
Datto SIRIS is designed for efficient backup and disaster recovery, offering features that reduce downtime and streamline data management processes. Its strengths lie in rapid recovery and comprehensive reporting, making it a competitive option in the backup market.
Datto SIRIS provides an integrated approach to business continuity, focusing on minimizing downtime with robust backups and recovery systems. Key innovations include Instant Virtualization for rapid recovery, Inverse Chain Technology enhancing data integrity, and seamless integration with existing systems, including data protection during domain migrations. Challenges reported include Mac OS support, recovery speed, and initial cloud sync, though its strong ransomware protection and single portal management are notable advantages.
What features stand out in Datto SIRIS?In business environments, Datto SIRIS serves as a reliable tool for safeguarding data during migrations and ensuring continuous operation. It is commonly used for managing backups of servers, endpoints, and virtual machines, with features that support tech teams in monitoring and accessing devices remotely, particularly in organizations using M365 SaaS backups.
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