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Add omnichannel campaign management and predictive dialing to Amazon Connect. Turn Amazon Connect into a complete inbound and outbound contact center solution with the addition of proactive engagement and multichannel campaigns.
Alkira CSX addresses enterprise customer requirements including:
Resilient network connectivity – from on-premises to clouds – including Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure.
Cloud-to-cloud connectivity within and across regions.
Regionalized cloud to Internet or SaaS connectivity.
Integration of a global multi-cloud network services suite including security, global load balancing, and IP address management.
A rich operations suite with a unified dashboard.
Granular billing for multi-cloud network and services for better financial management and control.
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