We performed a comparison between 3CX Live Chat and Zendesk Chat based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat."3CX is a reliable solution."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The integration between the video and voice is the most valuable solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"The solution is stable."
"It’s straightforward to set up."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us."
"We like the mobile application, which allows us to provide a faster response to the customer."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Having a video call would be a nice idea."
"It could be better in terms of providing more options for call recording."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Zendesk is expensive for smaller businesses to use."
"We would like to have auto-templates for TT closure and TT updates."
3CX Live Chat is ranked 1st in Live Chat with 54 reviews while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. 3CX Live Chat is rated 8.8, while Zendesk Chat is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Zendesk Chat is most compared with Amazon Connect.
See our list of best Live Chat vendors.
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
