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3CX Live Chat vs Zendesk Messaging comparison

3CX and Zendesk are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Zendesk is ranked #6. 3CX holds a 7.6% mindshare in LC, compared to Zendesk’s 7.6% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zendesk users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 1,254 Views
  • 63 Comparison Views
91% willing to recommend
Zendesk Messaging
Read 1 Zendesk Messaging review
  • 216 Views
  • 56 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat and Zendesk Messaging based on real PeerSpot user reviews.

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To learn more, read our detailed Live Chat Report (Updated: October 2025).
Buyer's Guide
Live Chat
October 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Live Chat
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (11th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (6th)
Zendesk Messaging
Ranking in Live Chat
6th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Text Messaging (12th)
 

Mindshare comparison

As of November 2025, in the Live Chat category, the mindshare of 3CX Live Chat is 7.6%, up from 5.8% compared to the previous year. The mindshare of Zendesk Messaging is 7.6%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat Market Share Distribution
ProductMarket Share (%)
3CX Live Chat7.6%
Zendesk Messaging7.6%
Other84.8%
Live Chat
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
MA
Flexible, stable, and allows for faster delivery of support
We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"With the reporting feature you can get all the incoming and outgoing call details."
"3CX is a reliable solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It’s straightforward to set up."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
More 3CX Live Chat pros
"We like the mobile application, which allows us to provide a faster response to the customer."
 

Cons

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Its features for scheduling and generating reports need improvement."
"It could be better in terms of providing more options for call recording."
"Having a video call would be a nice idea."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"The support team can appear to be condescending."
More 3CX Live Chat cons
"We would like to have auto-templates for TT closure and TT updates."
 

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"There is no add-on costing on the standard fees."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
8%
Media Company
7%
Legal Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
Ask a question
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Comparisons

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Yeastar P-Series Phone System vs 3CX Live Chat
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Yeastar S-Series VoIP PBX vs 3CX Live Chat Logo
Yeastar S-Series VoIP PBX vs 3CX Live Chat
Compared 13% of the time
Zoom Workplace Business vs 3CX Live Chat Logo
Zoom Workplace Business vs 3CX Live Chat
Compared 12% of the time
Kamailio SIP Server vs 3CX Live Chat Logo
Kamailio SIP Server vs 3CX Live Chat
Compared 11% of the time
Mitel Application Suite vs 3CX Live Chat Logo
Mitel Application Suite vs 3CX Live Chat
Compared 10% of the time
More 3CX Live Chat Competitors
Amazon Connect vs Zendesk Messaging Logo
Amazon Connect vs Zendesk Messaging
Compared 100% of the time
More Zendesk Messaging Competitors
 

Product Reports

Buyer's Guide
Live Chat
October 2025
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Live Chat
October 2025
Zendesk Messaging reportDownload Zendesk Messaging product report
 

Also Known As

3CX PBX
Zendesk Talk
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk
 

Sample Customers

Information Not Available
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Live Chat
October 2025
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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.