3CX Live Chat vs Vidyo comparison

3CX and Enghouse Video are both solutions in the Virtual Meetings category. 3CX is ranked #8 with an average rating of 8.0, while Enghouse Video is ranked #12 with an average rating of 9.0. 3CX holds a 3.0% mindshare in VM, compared to Enghouse Video’s 1.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Enghouse Video users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
903 Comparison Views

91% willing to recommend

Vidyo

Read 3 Vidyo reviews

439 Views
435 Comparison Views

100% willing to recommend

3CX Live Chat

Vidyo

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Vidyo and 3CX Live Chat are in the communication and customer service domain. Vidyo has an edge in video conferencing capabilities, while 3CX Live Chat is favored for its ease of setup and chat functionality.

Features: Vidyo is noted for high-definition video conferencing, integration with business ecosystems, and suitability for enterprises requiring strong video solutions. 3CX Live Chat provides comprehensive chat features, the ability to integrate live chat with voice and video communication, and versatility in communication channels.

Ease of Deployment and Customer Service: Vidyo has a complex deployment process tailored for organizations with technical resources, offering customized support at potentially higher costs. 3CX Live Chat offers straightforward deployment for small to medium-sized businesses, with prompt and accessible customer support.

Pricing and ROI: Vidyo's investment is higher, suitable for large-scale implementations offering long-term value for firms prioritizing video quality. 3CX Live Chat's lower setup cost provides better ROI for businesses seeking effective customer interaction tools with less financial commitment.

To learn more, read our detailed 3CX Live Chat vs. Vidyo Report (Updated: March 2026).

Buyer's Guide

3CX Live Chat vs. Vidyo

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

8th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

Vidyo

Ranking in Virtual Meetings

12th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.0%, up from 1.8% compared to the previous year. The mindshare of Vidyo is 1.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.0%
Vidyo	1.7%
Other	95.3%

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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reviewer2592660

Head of solutions at a healthcare company with 10,001+ employees

Is excellent for video conferencing, with a very high usage rate

There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app. Occasionally, issues can arise when using video conferencing in third-party applications. Feedback from developers could be beneficial for improving these areas.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"It’s straightforward to set up."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"Mobility features and remote extensions work well."

"We can call everywhere with the IP public install on the application."

"The integration between the video and voice is the most valuable solution."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

More 3CX Live Chat pros

"I think for the companies with remote offices, they will experience a serious saving on travel costs."

"Vidyo is excellent for video conferencing, with a very high usage rate alongside Epic Solutions."

"There is no reason not to use cloud-based solutions these days (such as Zoom, Fuze, GoToMeeting or even Lync/Office365)."

Cons

"iPhone users found it difficult to use the mobile application when working offsite."

"Bluetooth audio support for 3CX IOS app is needed."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

"Support could be better, especially when you have an emergency and need assistance."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"No issues with the solution, except its services require a business model change."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app."

"As a partner, I don't have direct access to Vidyo support document resourses."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What is your experience regarding pricing and costs for Vidyo?

The financial model of Vidyo is different. It can be expensive and is not cheap, but the pricing can be better negotiated depending on usage. It depends on how it aligns with your business model an...

See all answers

What needs improvement with Vidyo?

See all answers

What is your primary use case for Vidyo?

We use Vidyo for telemedicine. It is integrated into our telehealth solutions, specifically with Epic Solutions in the United States. In health care, telemedicine is not an option anymore; it is a ...

See all answers

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 6% of the time

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 5% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

Cisco Meeting Server vs Vidyo

Compared 29% of the time

Blackboard Collaborate vs Vidyo

Compared 18% of the time

Skype for Business vs Vidyo

Compared 17% of the time

HCL Sametime vs Vidyo

Compared 11% of the time

GoToMeeting vs Vidyo

Compared 10% of the time

More Vidyo Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

March 2026

Download Vidyo product report

Also Known As

3CX PBX

VidyoConferencing

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Delivers higher-quality experiences and greater deployment flexibility - all at a lower cost - over converged IP networks.

Enghouse Video

Sample Customers

Information Not Available

Mercy, Ricoh, Rubbermaid, Philips, Hitachi Inspire, Vedder Price, Carnegie Mellon University, 2Internet, Arizona State University, Ontario Telemedicine Network, GAP

Buyer's Guide

3CX Live Chat vs. Vidyo

March 2026

Free Report: 3CX Live Chat vs. Vidyo

Find out what your peers are saying about 3CX Live Chat vs. Vidyo and other solutions. Updated: March 2026.

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