3CX Live Chat vs Vidyo comparison

3CX and Enghouse Video are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Enghouse Video is ranked #14 with an average rating of 9.0. 3CX holds a 1.8% mindshare in VM, compared to Enghouse Video’s 0.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Enghouse Video users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Vidyo

Read 3 Vidyo reviews

100 Views
33 Comparison Views

100% willing to recommend

3CX Live Chat

Vidyo

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Vidyo and 3CX Live Chat are in the communication and customer service domain. Vidyo has an edge in video conferencing capabilities, while 3CX Live Chat is favored for its ease of setup and chat functionality.

Features: Vidyo is noted for high-definition video conferencing, integration with business ecosystems, and suitability for enterprises requiring strong video solutions. 3CX Live Chat provides comprehensive chat features, the ability to integrate live chat with voice and video communication, and versatility in communication channels.

Ease of Deployment and Customer Service: Vidyo has a complex deployment process tailored for organizations with technical resources, offering customized support at potentially higher costs. 3CX Live Chat offers straightforward deployment for small to medium-sized businesses, with prompt and accessible customer support.

Pricing and ROI: Vidyo's investment is higher, suitable for large-scale implementations offering long-term value for firms prioritizing video quality. 3CX Live Chat's lower setup cost provides better ROI for businesses seeking effective customer interaction tools with less financial commitment.

To learn more, read our detailed 3CX Live Chat vs. Vidyo Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Vidyo

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Vidyo

Ranking in Virtual Meetings

14th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Vidyo is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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reviewer2592660

Head of solutions at a healthcare company with 10,001+ employees

Is excellent for video conferencing, with a very high usage rate

There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app. Occasionally, issues can arise when using video conferencing in third-party applications. Feedback from developers could be beneficial for improving these areas.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The solution is stable."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"Mobility features and remote extensions work well."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

More 3CX Live Chat pros

"Vidyo is excellent for video conferencing, with a very high usage rate alongside Epic Solutions."

Cons

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"There should be an option to save some extensions."

"Its features for scheduling and generating reports need improvement."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

More 3CX Live Chat cons

"There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your experience regarding pricing and costs for Vidyo?

The financial model of Vidyo is different. It can be expensive and is not cheap, but the pricing can be better negotiated depending on usage. It depends on how it aligns with your business model an...

See all answers

What needs improvement with Vidyo?

See all answers

What is your primary use case for Vidyo?

We use Vidyo for telemedicine. It is integrated into our telehealth solutions, specifically with Epic Solutions in the United States. In health care, telemedicine is not an option anymore; it is a ...

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Vidyo product report

Also Known As

3CX PBX

VidyoConferencing

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Delivers higher-quality experiences and greater deployment flexibility - all at a lower cost - over converged IP networks.

Enghouse Video

Sample Customers

Information Not Available

Mercy, Ricoh, Rubbermaid, Philips, Hitachi Inspire, Vedder Price, Carnegie Mellon University, 2Internet, Arizona State University, Ontario Telemedicine Network, GAP

Buyer's Guide

3CX Live Chat vs. Vidyo

April 2025

Free Report: 3CX Live Chat vs. Vidyo

Find out what your peers are saying about 3CX Live Chat vs. Vidyo and other solutions. Updated: April 2025.

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