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3CX Live Chat vs Vidyo comparison

3CX and Enghouse Video are both solutions in the Virtual Meetings category. 3CX is ranked #10 with an average rating of 8.0, while Enghouse Video is ranked #13 with an average rating of 9.0. 3CX holds a 2.3% mindshare in VM, compared to Enghouse Video’s 1.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Enghouse Video users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 1,525 Views
  • 519 Comparison Views
91% willing to recommend
Vidyo
Read 3 Vidyo reviews
  • 326 Views
  • 319 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Vidyo and 3CX Live Chat are in the communication and customer service domain. Vidyo has an edge in video conferencing capabilities, while 3CX Live Chat is favored for its ease of setup and chat functionality.

Features: Vidyo is noted for high-definition video conferencing, integration with business ecosystems, and suitability for enterprises requiring strong video solutions. 3CX Live Chat provides comprehensive chat features, the ability to integrate live chat with voice and video communication, and versatility in communication channels.

Ease of Deployment and Customer Service: Vidyo has a complex deployment process tailored for organizations with technical resources, offering customized support at potentially higher costs. 3CX Live Chat offers straightforward deployment for small to medium-sized businesses, with prompt and accessible customer support.

Pricing and ROI: Vidyo's investment is higher, suitable for large-scale implementations offering long-term value for firms prioritizing video quality. 3CX Live Chat's lower setup cost provides better ROI for businesses seeking effective customer interaction tools with less financial commitment.

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To learn more, read our detailed 3CX Live Chat vs. Vidyo Report (Updated: December 2025).
Buyer's Guide
3CX Live Chat vs. Vidyo
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Virtual Meetings
10th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)
Vidyo
Ranking in Virtual Meetings
13th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.3%, up from 2.3% compared to the previous year. The mindshare of Vidyo is 1.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
3CX Live Chat2.3%
Vidyo1.5%
Other96.2%
Virtual Meetings
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
reviewer2592660 - PeerSpot reviewer
reviewer2592660
Head of solutions at a healthcare company with 10,001+ employees
Is excellent for video conferencing, with a very high usage rate
There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app. Occasionally, issues can arise when using video conferencing in third-party applications. Feedback from developers could be beneficial for improving these areas.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have not had any bugs or glitches, the solution is stable."
"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"With the reporting feature you can get all the incoming and outgoing call details."
More 3CX Live Chat pros
"Vidyo is excellent for video conferencing, with a very high usage rate alongside Epic Solutions."
 

Cons

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
More 3CX Live Chat cons
"There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app."
 

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There is no add-on costing on the standard fees."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
8%
Media Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
What is your experience regarding pricing and costs for Vidyo?
The financial model of Vidyo is different. It can be expensive and is not cheap, but the pricing can be better negotiated depending on usage. It depends on how it aligns with your business model an...
See all answers
What needs improvement with Vidyo?
There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app. Occasionally, issues can arise when using vide...
See all answers
What is your primary use case for Vidyo?
We use Vidyo for telemedicine. It is integrated into our telehealth solutions, specifically with Epic Solutions in the United States. In health care, telemedicine is not an option anymore; it is a ...
See all answers
 

Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat Logo
Yeastar P-Series Phone System vs 3CX Live Chat
Compared 12% of the time
Zoom Workplace Business vs 3CX Live Chat Logo
Zoom Workplace Business vs 3CX Live Chat
Compared 9% of the time
Webex vs 3CX Live Chat Logo
Webex vs 3CX Live Chat
Compared 7% of the time
PGi GlobalMeet vs 3CX Live Chat Logo
PGi GlobalMeet vs 3CX Live Chat
Compared 7% of the time
Mitel Application Suite vs 3CX Live Chat Logo
Mitel Application Suite vs 3CX Live Chat
Compared 7% of the time
More 3CX Live Chat Competitors
Cisco Meeting Server vs Vidyo Logo
Cisco Meeting Server vs Vidyo
Compared 100% of the time
More Vidyo Competitors
 

Product Reports

Buyer's Guide
Live Chat
January 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Virtual Meetings
January 2026
Vidyo reportDownload Vidyo product report
 

Also Known As

3CX PBX
VidyoConferencing
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX
Delivers higher-quality experiences and greater deployment flexibility - all at a lower cost - over converged IP networks.
Enghouse Video
 

Sample Customers

Information Not Available
Mercy, Ricoh, Rubbermaid, Philips, Hitachi Inspire, Vedder Price, Carnegie Mellon University, 2Internet, Arizona State University, Ontario Telemedicine Network, GAP
Buyer's Guide
3CX Live Chat vs. Vidyo
December 2025
Free Report: 3CX Live Chat vs. Vidyo
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