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3CX Live Chat vs ShoreTel Sky comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (12th), IP PBX (1st), Live Chat (5th), Hosted and Cloud Based VoIP (4th)
ShoreTel Sky
Ranking in Unified Communications
11th
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
IP Telephony & Unified Communications (5th)
 

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.7%, up from 7.3% compared to the previous year. The mindshare of ShoreTel Sky is 2.1%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
it_user269988 - PeerSpot reviewer
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
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Top Industries

By visitors reading reviews
Computer Software Company
8%
Educational Organization
8%
Comms Service Provider
7%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
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Comparisons

No data available
 

Also Known As

3CX PBX
No data available
 

Overview

 

Sample Customers

Information Not Available
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Find out what your peers are saying about 3CX Live Chat vs. ShoreTel Sky and other solutions. Updated: July 2025.
863,901 professionals have used our research since 2012.