3CX Live Chat vs Lenovo ThinkSmart Manager comparison

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

• Easy and convenient for visitors
• Build rapport with potential customers via live chat
• Increase sales
• Reduce customer support line costs by using live chat
• Learn to understand the pain points of your customers

FEATURES

• Simple and clean UI for all users
• Option to elevate a live chat to a call or video call
• Free iOS or Android apps to respond to messages through a smartphone
• Ability to transfer chats to other agents
• Agent’s picture is shown in the live chatbox
• Customizable chatbox. Add a company logo, change the colors of the chatbox
• All chats are saved in chat history
• Dedicated storage system for all offline messages
• Create unlimited agents to handle live chats and calls
• Customizable offline message form
• Supports animations in the chatbox
• Ability to choose whether you want to accept or decline a chat

Lenovo ThinkSmart Manager is an intelligent cloud-based management tool designed to improve the efficiency of IT teams by centralizing the management of smart devices within a business environment.

Providing real-time insights and management capabilities for smart office devices, Lenovo ThinkSmart Manager streamlines operations and enhances productivity. It offers a comprehensive solution for managing multiple devices from remote locations, ensuring that IT administrators can easily monitor and control device health, security settings, and usage analytics.

• Device Monitoring: Keeps track of device status and performance in real-time.
• Security Management: Offers robust security configuration and protocols.
• Analytics Dashboard: Displays data insights for better device usage understanding.
• Remote Control: Enables device management from a centralized interface.
• Automated Alerts: Notifies users of critical issues promptly.

• Cost Efficiency: Evaluates how time savings translate to monetary benefits.
• Deployment Ease: Assesses the simplicity and speed of integration into existing systems.
• Support and Updates: Analyzes the reliability and frequency of software updates and customer support.
• User Satisfaction: Measures user contentment based on performance and reliability.

In industries like corporate offices and educational institutions, Lenovo ThinkSmart Manager is implemented to streamline remote management of conference room equipment, reducing downtime and enhancing collaboration efficiency. Its implementation allows IT teams to maintain and optimize equipment effectively, responding swiftly to changes and reducing onsite technician requirements.