3CX Live Chat vs FreePBX comparison

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

• Easy and convenient for visitors
• Build rapport with potential customers via live chat
• Increase sales
• Reduce customer support line costs by using live chat
• Learn to understand the pain points of your customers

FEATURES

• Simple and clean UI for all users
• Option to elevate a live chat to a call or video call
• Free iOS or Android apps to respond to messages through a smartphone
• Ability to transfer chats to other agents
• Agent’s picture is shown in the live chatbox
• Customizable chatbox. Add a company logo, change the colors of the chatbox
• All chats are saved in chat history
• Dedicated storage system for all offline messages
• Create unlimited agents to handle live chats and calls
• Customizable offline message form
• Supports animations in the chatbox
• Ability to choose whether you want to accept or decline a chat

FreePBX is an open-source PBX software suite that empowers businesses with robust telephony features, facilitating seamless communication management. It is designed to maximize operational efficiency and enhance user interaction.

FreePBX offers versatile telephony capabilities suited for businesses of all sizes. It supports VoIP connectivity, ensuring high-quality calls and efficient management through a comprehensive interface. The flexibility and control provided by FreePBX are key to its widespread use, enabling businesses to customize their communication processes to meet specific needs. With a variety of modules and extensions, users can expand functionalities, integrating seamlessly with existing systems.

What are FreePBX's most important features?

• Voicemail to Email: Automatically converts voicemail messages into email notifications.
• Call Monitoring: Enables real-time call tracking and management.
• Conference Bridge: Facilitates easy creation and management of conference calls.
• IVR System: Streamlines call routing through an interactive voice response.
• Reporting Tools: Provides detailed analytics of call activities for better decision-making.

What benefits and ROI can users expect from FreePBX?

• Cost-Effectiveness: Reduces telephony operational costs by utilizing open-source software.
• Scalability: Easily adapts to growing business communication needs.
• Integration Capabilities: Seamlessly combines with other business applications to optimize workflows.
• Customization: Offers flexibility in configuring telephony solutions to match business requirements.

FreePBX is widely adopted across industries like retail, healthcare, and education for managing in-house communication efficiently. In retail, it integrates with CRM systems to enhance customer service; healthcare facilities leverage its secure communication features while educational institutions benefit from its call organization capabilities, ensuring smooth internal and external communication.