3CX Live Chat vs FreePBX comparison

3CX and Sangoma are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #3 with an average rating of 8.0, while Sangoma is ranked #8 with an average rating of 10.0. 3CX holds a 6.7% mindshare in CBV, compared to Sangoma’s 2.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Sangoma users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
261 Comparison Views

91% willing to recommend

FreePBX

Read 1 FreePBX review

461 Views
69 Comparison Views

100% willing to recommend

3CX Live Chat

FreePBX

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and FreePBX based on real PeerSpot user reviews.

Find out what your peers are saying about Yeastar, Comcast Business, 3CX and others in Hosted and Cloud Based VoIP.

To learn more, read our detailed Hosted and Cloud Based VoIP Report (Updated: March 2026).

Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

Download the complete report

Helped 885,837 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

3rd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

FreePBX

Ranking in Hosted and Cloud Based VoIP

8th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 6.7%, up from 3.2% compared to the previous year. The mindshare of FreePBX is 2.2%. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	6.7%
FreePBX	2.2%
Other	91.1%

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

Carlos Ardila

Project Manager, Information Technology at Telelago

Call routing streamlines communication across multiple locations

In my opinion, some of the most valuable features with this product are that it is very extensible. You can configure a lot of it because it is open source, so you can work around the configurations you desire. It is a very flexible application, so you can personalize configuration for customers. Another valuable aspect is the modules that you can add. Its modularity helps as you can purchase modules through the Sangoma portal. You can purchase modules for endpoint manager, call center, and call center queue wallboard. With this module, you can supervise and get analytics on all of your call center queues that you are running currently. It is a very extensible solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler than this."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."

"The 3CX Phone System system simply works."

"The integration between the video and voice is the most valuable solution."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

More 3CX Live Chat pros

"The call routing features with FreePBX have enhanced our customer service, with several sites all connected to a single central deployment, allowing people to work remotely from different locations using the same system."

"It is the most user-friendly, flexible and resilient system for voice-over IP we have installed so far."

Cons

"It actually has some stability problems. It actually lags and sometimes doesn't load."

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website."

"During one upgrade, we lost conferencing that took several months to add back in the new version."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"It could be better in terms of providing more options for call recording."

More 3CX Live Chat cons

"One area where they can continue to focus their improvements is support for third-party phones on the endpoint manager module."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Hosted and Cloud Based VoIP solutions are best for your needs.

See recommendations

885,837 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

15%

Financial Services Firm

14%

Manufacturing Company

Marketing Services Firm

Construction Company

27%

Comms Service Provider

17%

Outsourcing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What is your experience regarding pricing and costs for FreePBX?

The standard licensing fee for FreePBX is really good. Remember FreePBX can be downloaded for free. If you want to add special features, you buy the modules, and the module price points are excelle...

See all answers

What needs improvement with FreePBX?

They are a very mature product with continuous evolution and improvement. They focus on continual development and improvement. Throughout these 15 years of experience, it has never let us down. One...

See all answers

What is your primary use case for FreePBX?

Some of the use cases with FreePBX involve deployment scenarios where they had commercial telephony and IP telephony. We have used it for businesses, for office environments with phones, local phon...

See all answers

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 4% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 4% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

n8n vs FreePBX

Compared 66% of the time

Yeastar P-Series Phone System vs FreePBX

Compared 21% of the time

RingCentral Office vs FreePBX

Compared 13% of the time

More FreePBX Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

Download FreePBX product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

FreePBX is a powerful open-source PBX system used for managing and deploying phone networks. It is known for its flexibility, cost-efficiency, and extensive feature set, making it suitable for businesses of all sizes seeking an effective VoIP solution.

FreePBX provides a robust telephony infrastructure, giving businesses full control over their communications with easy scalability. Designed for any environment, it integrates seamlessly with existing systems and supports various communication needs. Its modular architecture allows for extensive customization, empowering users to tailor the system to their specific requirements and facilitating enhanced productivity and connectivity across teams.

What are the valuable features of FreePBX?

Modular Design: Adaptable to user needs with comprehensive add-ons.
Voicemail Transcription: Converts voicemails to text for efficiency.
Call Routing: Flexible call management to streamline operations.
Built-in Conferencing: Facilitates group communications effortlessly.
Queue Management: Optimizes call handling in busy environments.

What benefits should users look for in reviews?

Cost Savings: Reduces communication expenses with no licensing fees.
Customization: Tailors to unique business demands for improved efficiency.
Scalability: Grows with the business, accommodating changing needs.
Reliability: Ensures consistent performance and minimal downtime.

FreePBX implementation varies across industries. In healthcare, it supports appointment scheduling and patient communications. Retailers use it to manage customer support efficiently. Educational institutions benefit from enhanced internal and external communications, fostering improved engagement. Its adaptability makes it a trusted choice across sectors for streamlining communication processes.

Sangoma

Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

Download Free Report

Find out what your peers are saying about Yeastar, Comcast Business, 3CX and others in Hosted and Cloud Based VoIP. Updated: March 2026.

DOWNLOAD NOW

885,837 professionals have used our research since 2012.

See our list of best Hosted and Cloud Based VoIP vendors.

We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.