3CX Live Chat vs FreePBX comparison

3CX and Sangoma are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #3 with an average rating of 8.0, while Sangoma is ranked #8 with an average rating of 10.0. 3CX holds a 6.7% mindshare in CBV, compared to Sangoma’s 2.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Sangoma users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
261 Comparison Views

91% willing to recommend

FreePBX

Read 1 FreePBX review

461 Views
69 Comparison Views

100% willing to recommend

3CX Live Chat

FreePBX

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and FreePBX based on real PeerSpot user reviews.

Find out what your peers are saying about Yeastar, Comcast Business, 3CX and others in Hosted and Cloud Based VoIP.

To learn more, read our detailed Hosted and Cloud Based VoIP Report (Updated: March 2026).

Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

3rd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

FreePBX

Ranking in Hosted and Cloud Based VoIP

8th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 6.7%, up from 3.2% compared to the previous year. The mindshare of FreePBX is 2.2%. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	6.7%
FreePBX	2.2%
Other	91.1%

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

Carlos Ardila

Project Manager, Information Technology at Telelago

Call routing streamlines communication across multiple locations

In my opinion, some of the most valuable features with this product are that it is very extensible. You can configure a lot of it because it is open source, so you can work around the configurations you desire. It is a very flexible application, so you can personalize configuration for customers. Another valuable aspect is the modules that you can add. Its modularity helps as you can purchase modules through the Sangoma portal. You can purchase modules for endpoint manager, call center, and call center queue wallboard. With this module, you can supervise and get analytics on all of your call center queues that you are running currently. It is a very extensible solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This system is just awesome."

"3CX is a software-based PBX which can cover every company's needs."

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."

"I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort."

"The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails, and the replica becomes active right away, minimizing downtime and data loss."

"It has made my life as the VoIP Division Manager easier."

"It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc."

"I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence."

More 3CX Live Chat pros

"The call routing features with FreePBX have enhanced our customer service, with several sites all connected to a single central deployment, allowing people to work remotely from different locations using the same system."

"It is the most user-friendly, flexible and resilient system for voice-over IP we have installed so far."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"iPhone users found it difficult to use the mobile application when working offsite."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Bluetooth audio support for 3CX IOS app is needed."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"It could be better in terms of providing more options for call recording."

More 3CX Live Chat cons

"One area where they can continue to focus their improvements is support for third-party phones on the endpoint manager module."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

15%

Financial Services Firm

14%

Manufacturing Company

Marketing Services Firm

Construction Company

27%

Comms Service Provider

17%

Outsourcing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What is your experience regarding pricing and costs for FreePBX?

The standard licensing fee for FreePBX is really good. Remember FreePBX can be downloaded for free. If you want to add special features, you buy the modules, and the module price points are excelle...

See all answers

What needs improvement with FreePBX?

They are a very mature product with continuous evolution and improvement. They focus on continual development and improvement. Throughout these 15 years of experience, it has never let us down. One...

See all answers

What is your primary use case for FreePBX?

Some of the use cases with FreePBX involve deployment scenarios where they had commercial telephony and IP telephony. We have used it for businesses, for office environments with phones, local phon...

See all answers

Comparisons

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Compared 5% of the time

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Compared 5% of the time

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 4% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 4% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

n8n vs FreePBX

Compared 66% of the time

Yeastar P-Series Phone System vs FreePBX

Compared 21% of the time

RingCentral Office vs FreePBX

Compared 13% of the time

More FreePBX Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

Download FreePBX product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

FreePBX is a powerful open-source PBX system used for managing and deploying phone networks. It is known for its flexibility, cost-efficiency, and extensive feature set, making it suitable for businesses of all sizes seeking an effective VoIP solution.

FreePBX provides a robust telephony infrastructure, giving businesses full control over their communications with easy scalability. Designed for any environment, it integrates seamlessly with existing systems and supports various communication needs. Its modular architecture allows for extensive customization, empowering users to tailor the system to their specific requirements and facilitating enhanced productivity and connectivity across teams.

What are the valuable features of FreePBX?

Modular Design: Adaptable to user needs with comprehensive add-ons.
Voicemail Transcription: Converts voicemails to text for efficiency.
Call Routing: Flexible call management to streamline operations.
Built-in Conferencing: Facilitates group communications effortlessly.
Queue Management: Optimizes call handling in busy environments.

What benefits should users look for in reviews?

Cost Savings: Reduces communication expenses with no licensing fees.
Customization: Tailors to unique business demands for improved efficiency.
Scalability: Grows with the business, accommodating changing needs.
Reliability: Ensures consistent performance and minimal downtime.

FreePBX implementation varies across industries. In healthcare, it supports appointment scheduling and patient communications. Retailers use it to manage customer support efficiently. Educational institutions benefit from enhanced internal and external communications, fostering improved engagement. Its adaptability makes it a trusted choice across sectors for streamlining communication processes.

Sangoma

Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

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