3CX Live Chat vs Comm100 Live Chat comparison

3CX and Comm100 are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Comm100 is ranked #3. 3CX holds a 7.7% mindshare in LC, compared to Comm100’s 9.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Comm100 users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,150 Views
46 Comparison Views

91% willing to recommend

Comm100 Live Chat

Read 2 Comm100 Live Chat reviews

119 Views
119 Comparison Views

100% willing to recommend

3CX Live Chat

Comm100 Live Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Comm100 Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: August 2025).

Buyer's Guide

Live Chat

August 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Live Chat

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (6th)

Comm100 Live Chat

Ranking in Live Chat

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Live Chat category, the mindshare of 3CX Live Chat is 7.7%, up from 6.9% compared to the previous year. The mindshare of Comm100 Live Chat is 9.5%, up from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
Comm100 Live Chat	9.5%
3CX Live Chat	7.7%
Other	82.8%

Live Chat

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Savvas Socratous

CS/Retention Manager at Catchpoint LTD

Great monitoring and chat features

I mainly use Comm100 for live chat between users The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside. The system's stability could use an upgrade, it has a tendency to glitch sometimes.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Mobility features and remote extensions work well."

"The integration between the video and voice is the most valuable solution."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

More 3CX Live Chat pros

"The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside."

Cons

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Its features for scheduling and generating reports need improvement."

"Having a video call would be a nice idea."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"The system's stability could use an upgrade, it has a tendency to glitch sometimes."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

Legal Firm

Media Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Compared 14% of the time

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Compared 13% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 11% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

Buyer's Guide

Live Chat

August 2025

Download Comm100 Live Chat product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.

From front-line marketing and sales to service and support, Comm100 helps brands to exceed customer expectation through efficient and personalized engagements that close the gap between question and answer. Over 6,500 organizations worldwide use Comm100 including Rackspace, Stanford University and Canadian Blood Services. Learn more at www.comm100.com/.

Comm100

Sample Customers

Information Not Available

Rackspace, Stanford University, Canadian Blood Services, IBM, Google Fitbit

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.