We performed a comparison between 3CX Live Chat and BlueJeans Meetings based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."We have not had any bugs or glitches, the solution is stable."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It’s straightforward to set up."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The quality of both audio and video is good."
"It is available in all flavors. You can use it in the browser, and you can use it on an Android phone for which a BlueJeans app is available. I use an Android phone, so I only know about Android. So, you can join a meeting from the application installed on your phone or from the mobile browser, or you can use it from a laptop or a PC."
"The main advantage is the ability to host large meetings with up to 500 participants. The sound quality is also better on BlueJeans. I find it pretty intuitive and user-friendly."
"It is really easy and there are no complicated graphics or icons. It is simple and has an intuitive design. It's user-friendly over anything else I have used."
"Having a video call would be a nice idea."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It could be better in terms of providing more options for call recording."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Screen sharing is available but there is no feature for remote access, to take control of another machine."
"Its cost is very high. If you sell it in India, which is a price-conscious market, the prices should be as per the market competition. You cannot charge the rates that are applicable in the US. They should tailor it to the local market. It should be in line with what the competition is offering."
"I haven't had any big challenges. The annotation feature should be improved. So if I need to mark something or point something out, it's there, but it's not that user friendly. Other than that it's fine. In terms of collaboration, I think there could be some improvement."
"BlueJeans doesn't allow as much customization of your background in a video call, so that could be improved."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while BlueJeans Meetings is ranked 14th in Virtual Meetings with 4 reviews. 3CX Live Chat is rated 8.8, while BlueJeans Meetings is rated 8.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of BlueJeans Meetings writes "Accommodates large meetings with up to 500 participants, and I find it pretty intuitive and user-friendly". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas BlueJeans Meetings is most compared with GoToMeeting and Skype for Business.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
