Buyer's Guide
Application Delivery Controllers (ADC)
October 2022
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reviewer1486944 - PeerSpot reviewer
Systems Administrator II at Lincoln Land Community College
MSP
Top 20
Easy to set up, reliable, provides seamless failover, and the powerful load balancing capabilities save us money
Pros and Cons
  • "Failover is seamless and our services are rock solid."
  • "It would be much easier to have the management interface directly integrate with the Kemp Support library, allowing you to choose the desired template from the online catalog to then directly download to the LoadMaster."

What is our primary use case?

We use an on-premises Skype for Business Server VoIP service that utilizes the Kemp LoadMaster LM-2400 for service resiliency. This allows our three front-end servers to seamlessly support our service. We never miss a call and our chat service is always ready as a result.

Kemp has a pre-made virtual service profile that perfectly fits our use case so the initial setup is quite easy. We also have expanded the use of the LoadMaster to accommodate a number of ancillary services that also require resilience.

How has it helped my organization?

The Kemp LoadMaster is easy to set up, well documented, and very easy to maintain. It has done a flawless job supporting our Microsoft Skype for Business Server VoIP services, as well as expanding to cover a number of other services that require load balancing.

The LoadMaster has helped to keep our Voice over IP services in-house, which has produced tremendous savings versus hosting our services in the cloud. This has allowed us to devote our resources to other projects, increasing our overall effectiveness.

What is most valuable?

The load balancing features of the LoadMaster are the best we have used.

Failover is seamless and our services are rock solid. Kemp maintains a library of templates pre-configured for a number of services, including Microsoft Skype for Business Server. This makes configuring the virtual services very easy. It also makes it very easy to add additional virtual services as you find new use cases. The convenience of being able to download new or updated templates from Kemp's support site cannot be understated.

What needs improvement?

If I had to pick an area for improvement, I think it would be direct integration with the template library. At present, you need to download the templates from the Kemp support portal and then upload them onto the LoadMaster. It would be much easier to have the management interface directly integrate with the Kemp Support library, allowing you to choose the desired template from the online catalog to then directly download to the LoadMaster.

For how long have I used the solution?

We first implemented our Kemp LoadMaster eight years ago when we launched a new VoIP project that required load balancing for enhanced reliability.

What do I think about the stability of the solution?

The stability is rock solid. We have only experienced one issue in eight years. Kemp support was all over it and got us back online in no time.

What do I think about the scalability of the solution?

For our organization, the LM-2400 is perfectly sized. I'm sure it has an upper limit but we have not gotten anywhere near it yet.

How are customer service and technical support?

Kemp tech support has been absolutely fantastic. 

We have had one hardware issue, which over a span of eight years isn't bad at all, and one setup question. Both of these issues were handled quickly and to our satisfaction.

Which solution did I use previously and why did I switch?

Previously, we had been using a Barracuda load balancer. It was nice but the management was not as easy to use and it was not quite as reliable as we would have liked.

How was the initial setup?

The initial setup was very straightforward. The virtual service templates provided by Kemp make setup a snap!

What about the implementation team?

We used a vendor team but our assigned technician was not familiar with networking or load balancing. I ended up taking over the setup and it couldn't have been easier.

What's my experience with pricing, setup cost, and licensing?

The Kemp LoadMaster is a tremendous value. It works well and is easy to set up and to maintain.

Which other solutions did I evaluate?

Barracuda and F5 were evaluated as well. The performance and value were found to be much better with the Kemp LoadMaster.

What other advice do I have?

The Kemp LoadMaster just works. It is extraordinarily difficult to suggest any changes that might improve its feature set. Go with Kemp, you won't regret it!

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Information Officer at a computer software company with 11-50 employees
Real User
Top 5
Good performance, easy to configure and simple to set up
Pros and Cons
  • "We enjoy its overall ease of use."
  • "The pricing could always be better. It's a bit expensive."

What is our primary use case?

The product can be used for many applications including load balancing and GLB's overload balancing. It depends on the module. If there's a public APM you can use it for WAF and many other use-cases. 

What is most valuable?

The performance of the product is great. 

We enjoy its overall ease of use.

It's relatively easy to configure. There's a certain level of fine-grain configurations that you can perform.

The solution is very stable.

We've found the product to be quite scalable.

The initial setup is very straightforward. 

What needs improvement?

The pricing could always be better. It's a bit expensive.

It would be ideal if they offered integration with NGINX. They purchased NGINX as well. Therefore, if it's got integration with NGINX, then you kind of have one single pane of a console for all the F5/NGINX portions of your work. 

For how long have I used the solution?

I've been using the solution for six years. It's been a while.

What do I think about the stability of the solution?

The stability is very good. The performance is reliable. It doesn't crash or freeze. We don't find there are a lot of bugs or glitches. 

What do I think about the scalability of the solution?

The scalability is great. If a company needs to expand it, it can do so easily.

We have about 2,500 users on it currently.

We do plan to increase usage in the near future.

How are customer service and technical support?

We've used technical support in the past and have been satisfied with the level of attention we receive. They are helpful and responsive. 

How was the initial setup?

The installation process is not overly complex or difficult. It's very straightforward and pretty simple. 

The deployment is fast as well. It takes maybe an hour to an hour and a half to set everything up. 

We have two people on staff that can handle deployment and maintenance. They are admins.

What about the implementation team?

I handled the installation myself. I did not need the assistance of any integrator or consultant. It was all handled in-house. 

What's my experience with pricing, setup cost, and licensing?

The solution could work at lowering its prices a bit.

The licensing needs to be a bit more flexible.

We pay our licensing fees on a yearly basis. 

Which other solutions did I evaluate?

We did evaluate other solutions before choosing this product. However, it was a long time ago. I can't recall the products we looked at. One might have been Barracuda.

What other advice do I have?

We're a customer and a partner of F5.

The product is an on-premise virtual edition solution.

I'd rate the solution at a nine out of ten. We've been mostly quite happy with it so far.

I'd recommend the solution to other users and organizations. Our experience has been a positive one. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Aditya Mehta - PeerSpot reviewer
IT consultant at AM Equipment & Services Private Limited
Real User
Top 10
An easy-to-setup solution with good load balancing capabilities

What is our primary use case?

Our company is an AWS partner that sets up, integrates, and supports the solution for our customers. We use the solution's load balancing and auto-scaling features. 

Forty-two current staff members use the solution and one of our banking customers exceeds one million end users on the customer-facing application. 

What is most valuable?

The solution offers good load balancing. 

What needs improvement?

The solution needs to guarantee stability because multiple loads behind a load balancer can cause service unavailability.

I am not sure if this service currently exists, but it would be beneficial to customers to offer a network load balancer from IoT devices.

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

The solution is generally stable but there were two issues that shut down service. I rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

The solution is easy to scale but my customers don't use that feature. 

How are customer service and support?

When multiple loads behind a load balancer caused service unavailability, we completed a support ticket. We knew the exact load with issues and requested a restart to restore service. We knew this was the proper resolution based on past experience with the same issue. 

Support was not ready to agree that the load had actually gone down which delayed a restart to restore service. Our experience would have been better had support acted immediately on the service ticket rather than taking time to investigate. Support response was fast but the resolution was not and as a result, our customers were not happy. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy with no issues. 

What's my experience with pricing, setup cost, and licensing?

The solution is priced well and I rate it a ten out of ten. 

Which other solutions did I evaluate?

Our customer required the use of this solution so we did not evaluate other options. 

What other advice do I have?

I rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
System Engeneer at CROC
Real User
Top 5Leaderboard
Open-source, suited for small business with limited resources, and is easy to deploy
Pros and Cons
  • "Loadbalancer.org is less complex than Citrix."
  • "Loadbalancer.org's complexity could be reduced."

What is our primary use case?

In our experience, Loadbalancer.org is best suited for small businesses looking to balance their website. They don't require HA, DR, or anything else.

What is most valuable?

Loadbalancer.org is less complex than Citrix. In some cases, our customers do not have an engineer on staff who can support this device.

These customers have a large number of Linux engineers but don't have the money. We suggested using Loadbalancer.org and other open-source tools. Many customers are of different sizes and have different budgets.

Loadbalancer.org has everything that is needed.

What needs improvement?

The price could be reduced. 

Loadbalancer.org's complexity could be reduced.

For how long have I used the solution?

I last used Loadbalancer.org three years ago, but I deploy this solution for our clients.

Which solution did I use previously and why did I switch?

I am also working with F5, Kemp, Barracuda, Cisco, and NGINX.

The last time that I used Barracuda was three to five years ago.

We used F5 Big-IP with some customers and deployed it to others.

How was the initial setup?

It is easy to deploy Loadbalancer.org.

What's my experience with pricing, setup cost, and licensing?

Loadbalancer.org is an open-source solution, with additional costs, however, in some cases, the price remains the same. It is dependent on the customer and what discounts F5 has given.

Loadbalancer.org is based on open-source products, but it requires money for support and other activities.

What other advice do I have?

I would recommend this solution for small businesses with limited resources and do not have complicated requirements.

I would rate Loadbalancer.org an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Application Delivery Controllers (ADC)
October 2022
Get our free report covering F5, Fortinet, HAProxy, and other competitors of Barracuda Load Balancer ADC. Updated: October 2022.
655,113 professionals have used our research since 2012.