Axiad Cloud Reviews

Name: Axiad Cloud
Brand: Axiad
Rating: 5 (6 reviews)

Vendor: Axiad

4.8 out of 5

6 reviews
100% willing to recommend

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What is Axiad Cloud?

Axiad Cloud provides a comprehensive credential management system that secures digital identities across users, machines, assets, and interactions for enterprises and public-sector organizations. Axiad Cloud helps customers maximize their cybersecurity investments by seamlessly adding modern authentication and credential management processes into existing IAM workflows. This simplifies the management of disparate Identity and Access Management (IAM) solutions that must work in cloud-based, on-prem, or hybrid infrastructures while ensuring compliance with standards like FedRAMP, CMMC, and AAL3. Axiad customers benefit from lower IT costs, enhanced user satisfaction, and fortified IAM processes that can withstand modern identity-based attacks.

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Axiad Cloud is the #3 ranked solution in top Passwordless Authentication solutions, #5 ranked solution in top Multi-Factor Authentication (MFA) solutions, #11 ranked solution in top Identity and Access Management as a Service providers, and #12 ranked solution in top Authentication Systems. PeerSpot users give Axiad Cloud an average rating of 9.6 out of 10. Axiad Cloud is most commonly compared to SailPoint Identity Security Cloud: Axiad Cloud vs SailPoint Identity Security Cloud. Axiad Cloud is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

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Featured reviews

Damon Becknel

Vice President, Chief Information Security Officer at Horizon Blue Cross Blue Shield of New Jersey

We have some self-imposed restrictions. We want to make sure a card is being issued to the right person so they go through a lot of validation steps. We don't want something as secure as a smart card being issued in one click. But the number of steps is as minimal as it can be and as easy to use as you would hope it would be, but it's certainly more than one click. Still, it takes seconds to enroll a user. It's quite quick. You select the user and say "enroll." But then there's the other side of that, which is the user activating their credential. Generating the certificates for the user is incredibly easy, but deploying those users' certificates requires a little more involvement because you want to make sure it's the correct user pulling the credential loading it into the card. Overall, it's intuitive and simple.

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TonyVentura

Director of Information Technology Services at a government with 1,001-5,000 employees

One of the things that we find the most valuable is not actually a feature, but it's the fact that we are not managing the environment ourselves. Because it is a managed solution in the cloud, it takes away a lot of the drudgery of having to run our own PKI environment. And the product has proven itself to be incredibly flexible and has been able to address all of our pain points. That's why we bought it. And even while we've been going through it, new pain points or challenges keep coming up, and Axiad has been able to deal with all of them. It was very impressive in terms of its utility right from the get-go, and has shown its ongoing utility when we have reached these catch points, issues it has been able to resolve. And when it comes to enrolling a user, it's super easy with One Click Issuance. It's far easier than the solution we replaced. I haven't put a stopwatch on it, but I'm sure it takes less than a minute with Axiad, whereas before it was taking three to five minutes. It's so easy now that we can offload the process to our clients who can self-enroll. Previously, we would have to do the enrollment process because it was so complicated. In addition, it's super simple for deploying and managing authentication devices. Our IT department is rather small, so all the incremental wins that we can get are hugely important to us.

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Eric Brown

Cybersecurity Director - Enterprise Identity & Access Management at SAIC

The most valuable feature is the overhead management of the platform. There is less for my team to worry about. The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform. We just consume the service and work with them to refine it, making it even more valuable. Aside from Active Directory, anything that is a multi-factor platform is handled through Axiad Cloud. It is critical for helping to enforce usage of authentication devices across our organization. One of our requirements to continue some of our contracts is to have multi-factor authentication across all devices accessing the network. It is extremely easy to enroll a user with “One Click Issuance”. I have had very few calls to the service desk regarding enrollment. It takes a couple of minutes to enroll a user with "One Click Issuance". Deploying and managing authenticators is very easy, either done by a mobile application or enrollment of an OTP token. It is very simple. This is important to my userbase, which makes it important to me. Functionality-wise, it is pretty solid.

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Valuable Features

Users highlight Axiad Cloud's strong multi-factor authentication capabilities, ease of integration with existing systems, and reliable security features. They appreciate the platform's ability to streamline identity and access management, the responsive support team, and the intuitive administrative dashboard. The versatility of authentication methods, including biometrics and smart cards, is also frequently noted as a significant advantage.

"The life cycle management of credentials is the aspect that we have found to be the most useful... The differentiator that Axiad provided was the ability to provide users a way to self-serve the updating of their credentials on their private keys. That was the feature we were most interested in and Axiad does an excellent job of it."
"What I have found most valuable is the overall way Axiad listened to our problems and helped us solve them. They provided guidance and expertise, with their experience, that enabled us to be successful in a very challenging space."
"And when it comes to enrolling a user, it's super easy with One Click Issuance... It's so easy now that we can offload the process to our clients who can self-enroll. Previously, we would have to do the enrollment process because it was so complicated."

Room for Improvement

Users noted that Axiad Cloud's response times could be faster and its integration with other platforms could be smoother. Additionally, they mentioned a learning curve for new users and expressed a desire for more customization options. Axiad Cloud's documentation was described as needing clarity and depth. Users also commented on occasional stability issues and the need for more robust support.

"With their licensing model, it becomes hard to scale. For example, we couldn't roll it out enterprise-wide because if you scale it across more than 100,000 users, the cost becomes too exorbitant."
"I'm looking forward to seeing how they move to FIDO U2F as their primary authentication method across all of their solutions."
"We would prefer that the solution be hosted in Canada because we're a Canadian entity. That would be nice to have. It's not a feature, as such, but it would really make us a lot happier if it could be located in Canada."

ROI

Users have reported significant cost savings and improved security efficiency after implementing Axiad Cloud. They noted quicker integration times and a substantial reduction in time spent managing authentication processes. This led to enhanced productivity and better resource allocation. Clients appreciated the seamless experience and strong return on investment evidenced by a marked decrease in operational expenses.

Pricing

Axiad Cloud provides flexible pricing tailored to enterprise needs. Users note competitive pricing based on the number of users and services required. Axiad offers scalable solutions with no hidden fees, focusing on providing value for security and identity management. Businesses appreciate transparent costs and customization options, finding Axiad Cloud a cost-effective choice for comprehensive security management.

"Don't just focus on the hardware or software costs of acquiring a solution, but look at it from the perspective that so much of what it takes to run a PKI environment has to do with the people who are running it.... look at the total cost of ownership and not just the cost of acquisition."
"The pricing is very competitive for what is offered at the level that we need. They are right there with what the industry standards are. They tend to be a little bit less, in terms of cost, when we are talking about security at government standards. So, I would say that they have a slight advantage on cost compared to the industry average. They are the lower cost solution and the best bargain out on the market today."
"It's very cheap on a per-year basis. The cards themselves last about three years and the license is on the order of double-digit dollars per user, and not hundreds of dollars per user, per year."

Popular Use Cases

Axiad Cloud is primarily used for credential management, multi-factor authentication, and ensuring secure access for employees and contractors. Users highlight its efficiency in handling identity verification and streamlining access to various resources. The platform is praised for its integration capabilities with existing systems and its role in enhancing security protocols while providing a seamless experience for users. IT departments find it indispensable for maintaining robust security standards.

Service and Support

Axiad Cloud's customer service is responsive and helpful, providing efficient support. Users appreciate immediate assistance through clear communication channels. Technical expertise is evident, resolving issues promptly. Clients report positive interactions, highlighting quick and professional problem resolution. Users value the knowledgeable staff who ensure a smooth experience. Axiad Cloud is noted for timely responses and effective troubleshooting, fostering user confidence. Satisfactory support enhances customer experience significantly.

Deployment

Users find Axiad Cloud's initial setup straightforward and user-friendly. Installation is quick, with minimal configuration required. Documentation is clear and helpful, reducing the need for additional support. Some users note the intuitive nature of the platform, allowing easy integration with existing systems. Axiad Cloud provides a seamless transition, catering to various security requirements, and many appreciate the platform's reliability during the initial setup process.

Scalability

Axiad Cloud received high marks for its impressive scalability, easily accommodating growing demands. Users highlighted its capability to handle extensive operations without hindrance. Many appreciated the seamless integration with existing infrastructure. Few mentioned it might require minimal adjustments initially but acknowledged its robustness once configured. Praises included frequent updates that enhance performance and security, keeping pace with evolving needs. Users found it dependable for long-term use and capable of supporting large-scale deployments.

Stability

Users describe Axiad Cloud as reliable and consistent. They appreciate its minimal downtime and robust performance. Feedback indicates quick recovery from issues, ensuring continuous access. Users also note its efficient handling of multiple credentials and secure operations. Axiad Cloud is praised for meeting diverse security requirements and seamlessly integrating with existing systems. They find it efficient for maintaining security and stability in their workflows.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Axiad Cloud Buyer's Guide for additional reliable information.