What is our primary use case?
We primarily use the solution as an application firewall.
What is most valuable?
If you compare it to other products in the market, it's quite holistic in terms of the features that it provides. Technical support has been very helpful and responsive. The solution can scale extremely well. The product has proven to be quite stable.
What needs improvement?
The product really isn't very user-friendly. They could improve it so that it's easier for their customers to navigate and use. From a management perspective, it's difficult. Managing these rules with the product isn't easy. It is not taking into account that this might be used by somebody who doesn't necessarily excel in IT. It should be more accessible to everyday users. For example, report generation should be much simpler to handle. It shouldn't be a complex task. The pricing could be reduced a bit. They should provide an image optimizer and have it included within the package due to the fact that ultimately all websites that have high content are looking for this.
For how long have I used the solution?
I've been using the product for two years at this point. It hasn't been too long.
What do I think about the stability of the solution?
The stability is excellent. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. Its performance is reliable.
What do I think about the scalability of the solution?
The solution can scale extremely well. That's not a problem at all. If a company would like to expand the solution, it can do so with relative ease.
How are customer service and support?
Technical support has been great so far. They are knowledgeable and responsive. We're satisfied with the level of assistance we receive from them. I have no complaints.
Which solution did I use previously and why did I switch?
I'm currently also using AWS products.
How was the initial setup?
The initial setup took us a bit of time to execute. It's got a moderate amount of complexity. It's not hard, however, it's not exactly straightforward either.
What's my experience with pricing, setup cost, and licensing?
The pricing isn't the highest, however, it's not the lowest either. They could adjust it so that it was a bit more affordable. It would be appreciated by the customers. It's expensive, however, if you compare it to AWS, you'll get different services that you'll have to collaboratively pick in order to get the same solution that Akamai provides to you in one package.
What other advice do I have?
We are just customers and end-users. We don't have a business relationship with the company. I would recommend the solution. It depends on what the organization wants, however. If you're going for cost optimization or whether you are looking for a through and through security feature, it might vary in its acceptability. It depends on what exactly you want and your company's priority. However, overall, it's a good product. In general, I would rate the solution at an eight out of ten. We've mostly been quite satisfied with it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.