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Trend Micro ScanMail Reviews

Vendor: Trend Micro
3.7 out of 5
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What is Trend Micro ScanMail?

More than 90 percent of targeted attacks begin with a spear phishing email, which means your mail server security is more important than ever. Unfortunately, most mail server security solutions, including the limited set of built-in protections in Microsoft® Exchange™ 2013 and 2016, rely on pattern file updates, which only detect traditional malware. They don’t include specific protections to detect malicious URLs or document exploits commonly used in targeted attacks or advanced persistent threats (APTs).

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Trend Micro ScanMail is the #22 ranked solution in top Anti-Malware Tools. PeerSpot users give Trend Micro ScanMail an average rating of 7.4 out of 10. Trend Micro ScanMail is most commonly compared to Microsoft Defender for Endpoint: Trend Micro ScanMail vs Microsoft Defender for Endpoint. Trend Micro ScanMail is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.
Buyer's Guide
Anti-Malware Tools
January 2025
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Helped 867,497 peers since 2012

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Trend Micro ScanMail mindshare

As of September 2025, the mindshare of Trend Micro ScanMail in the Anti-Malware Tools category stands at 0.6%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Anti-Malware Tools Market Share Distribution
ProductMarket Share (%)
Trend Micro ScanMail0.6%
Microsoft Defender for Endpoint14.2%
F-Secure Total6.1%
Other79.1%
Anti-Malware Tools
 
 
Key learnings from peers

Valuable Features

Trend Micro ScanMail offers valuable features like effective email security, real-time antivirus behaviors, and integration with mail platforms. Its ease of use and strong analysis capabilities are notable. It excels in scanning URLs and mailboxes, protecting against threats and malicious content without requiring separate sandboxing. Unlike FortiNet, it provides a complete security package in one, ensuring protection against evolving threats and safeguarding against malicious attachments and scripts, making it a preferred choice for organizations handling high email volumes.
  • "I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
  • "The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
  • "The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."

Room for Improvement

Trend Micro ScanMail's management console and user interface are outdated. Its reporting and technical support require enhancement. Customers find the price high and seek better cost-effectiveness. ScanMail lacks integration with other security products, leaving gaps in web and Outlook protection. Users desire improved sandboxing, better signature detection, and enhanced email security features. Pricing adjustments could help retain competitiveness in the market.
  • "I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
  • "ScanMail needs improvement in its reporting, as it is currently weak in some areas."
  • "ScanMail needs improvement in its reporting, as it is currently weak in some areas."

Pricing

Trend Micro ScanMail's pricing receives mixed feedback from enterprise users. Some find it expensive and suggest a need for price reduction, especially for large customers. The yearly subscription model is seen as middle-range, not overly high nor low. Users perceive the list pricing as potentially deterring deals, prompting some to consider alternative solutions like CloudMail. While some appreciate the balance between cost and features, others seek more robust solutions alongside ScanMail for comprehensive protection.
  • "It is an expensive solution. I rate the pricing a seven out of ten."
  • "It's a yearly subscription, but the price could be better."
  • "Its price is okay. It is not too high."

Popular Use Cases

Trend Micro ScanMail is used for enhancing email security and anti-spam protection in on-premise mail servers. Organizations use it to scan emails for threats, particularly with internal communications, ensuring all messages are checked, including those between internal users. It is favored by service providers to secure email traffic, prevent scams, and avoid IP blacklisting. Regular mailbox scans are conducted, benefiting from virus definition updates to detect threats.

Service and Support

Trend Micro ScanMail's customer service receives mixed feedback. Some users rate the technical support highly, with scores of eight and nine out of ten, praising it as good. Others mention needing improvement, particularly in response time, rating it a seven. Some do not interact with the support team due to the software's ease of use and automatic updates, handling tasks independently.

Deployment

Trend Micro ScanMail's initial setup experience is generally straightforward and simple, although complexity can vary. Smaller networks usually complete setup in one to two days, while larger networks may require four to five days. Deployment tends to be uncomplicated for Microsoft Exchange but more challenging with Lotus Domino. One engineer typically manages deployment tasks. Users find the setup process efficient, though integrating web access security could enhance convenience and performance.

Scalability

Trend Micro ScanMail demonstrates substantial capability in its ability to accommodate various needs. Users mention its flexibility with server separation and centralized management. The application is utilized by a considerable number without facing significant capacity challenges. Feedback consistently rates its capacity positively, with scores ranging between seven to nine out of ten. Although licensing costs present some concerns, its aptitude to handle a diverse range of demands is emphasized by multiple users.

Stability

Trend Micro ScanMail demonstrates strong stability, effectively managing large volumes of spam and emails. Several users consistently rate its stability at nine out of ten. They acknowledge its reliability for typical email scanning tasks while noting concerns over vulnerabilities in Microsoft Exchange related to web access bugs. Despite these issues, Trend Micro ScanMail remains stable for most use cases, offering room for future enhancements.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Anti-Malware Tools Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business51
Midsize Enterprise21
Large Enterprise72
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
13%
Government
10%
Computer Software Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
Outsourcing Company
6%
Performing Arts
5%
Legal Firm
5%
Non Profit
3%
Construction Company
3%
Insurance Company
3%
Retailer
3%
Educational Organization
3%
Recreational Facilities/Services Company
3%
Healthcare Company
3%
Wholesaler/Distributor
2%
Aerospace/Defense Firm
2%
Media Company
2%
Transportation Company
2%
Energy/Utilities Company
1%
Logistics Company
1%
University
1%
Maritime Company
1%
Consumer Goods Company
1%
Renewables & Environment Company
1%
Real Estate/Law Firm
1%

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Learn more about Trend Micro ScanMail

ScanMail™ Suite for Microsoft® Exchange™ stops highly targeted email attacks and spear phishing by using document exploit detection, enhanced web reputation, and sandboxing as part of a custom APT defense—protection you don’t get with other solutions. In addition, only ScanMail blocks traditional malware with email, file, and web reputation technology and correlated global threat intelligence from Trend Micro™ Smart Protection Network™ cloud-based security.

Time-saving features like central management, search and destroy, and role-based access have earned ScanMail its reputation as one of the simplest security solutions to setup and operate.

Trend Micro ScanMail was previously known as ScanMail.

Trend Micro ScanMail customers

L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy

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Popular Comparisons

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Trend Micro ScanMail Reviews Summary
Author infoRatingReview Summary
Director Technical Services at TechnoBIZ4.5I use Trend Micro ScanMail primarily for internal email scanning, offering effective real-time antivirus behaviors, particularly for URLs and mailbox scanning. However, reporting and technical support need improvement, and pricing is high compared to competitors.
Manager Pre Sales NI at Nera Philippines Inc.4.5I use Trend Micro ScanMail for email security to prevent scams and IP blacklisting. It offers integrated email security and spam protection in one solution. Improvements could be made in signatures and reporting. The ROI is high, spanning four to five years.
IT Specialist at SDC4.0I find Trend Micro ScanMail easy to use, but it falls short in protecting ad-based web access and lacks security for Outlook, iOS, and web browsers. Consequently, I must use multiple products for comprehensive email and web access security.
Senior Services Manager at NextCom Systems Inc3.5We use Trend Micro ScanMail to enhance security for our on-premise mail servers. Its valuable integration with mail platforms is appreciated, but the old-fashioned user interface could be improved for easier navigation. Overall, it performs its job well.
CEO at Haniya Technologies4.0No summary available
Technical Director at a security firm with 1-10 employees3.0No summary available
Trainee Engineer - Systems & Security at Connex Information Technologies3.5I use Trend Micro ScanMail to protect email. The analysis feature is beneficial, though the sandboxing could be improved. I hope future updates include better management features and additional security options for email.