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Sumo Logic Observability Reviews

Vendor: Sumo Logic
3.9 out of 5
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What is Sumo Logic Observability?

Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.

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Sumo Logic Observability is the #13 ranked solution in top AIOps solutions, #17 ranked solution in top Cloud Monitoring Software, and #23 ranked solution in APM tools. PeerSpot users give Sumo Logic Observability an average rating of 7.8 out of 10. Sumo Logic Observability is most commonly compared to Dynatrace: Sumo Logic Observability vs Dynatrace. Sumo Logic Observability is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.
Buyer's Guide
Sumo Logic Observability
August 2025
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Sumo Logic Observability mindshare

Product category:
Application Performance Monitoring (A...
As of September 2025, the mindshare of Sumo Logic Observability in the Application Performance Monitoring (APM) and Observability category stands at 0.4%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Sumo Logic Observability0.4%
Dynatrace8.8%
Datadog7.2%
Other83.6%
Application Performance Monitoring (APM) and Observability

PeerResearch reports based on Sumo Logic Observability reviews

TypeTitleDate
CategoryApplication Performance Monitoring (APM) and ObservabilitySep 5, 2025Download
ProductReviews, tips, and advice from real usersSep 5, 2025Download
ComparisonSumo Logic Observability vs DatadogSep 5, 2025Download
ComparisonSumo Logic Observability vs DynatraceSep 5, 2025Download
ComparisonSumo Logic Observability vs Splunk AppDynamicsSep 5, 2025Download
Suggested products
TitleRatingMindshareRecommending
Dynatrace4.48.8%95%350 interviewsAdd to research
New Relic4.25.1%94%159 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Sumo Logic Observability features include well-crafted dashboards, diverse apps, easy custom field creation, centralized access control management, and rapid query performance. Its proprietary query language offers on-the-fly filtering, reducing incident resolution time with near-real-time updates. The platform's ability to unify disparate functions fosters team collaboration. It supports efficient log tracing and container load data management, enhancing operational efficiency.
  • "We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."
  • "The product is easy to learn."
  • "The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

Room for Improvement

Sumo Logic Observability requires easier handling of fine-grained data and better cost management for exponential data. Users suggest a streamlined enrichment process and conceptualizing the data collection as an ETL pipeline. They indicate the documentation could be more user-friendly, search functionality less clunky, and faster query speeds, especially for large datasets. Users also mention the need for better management of search tabs and a lack of pre-built dashboards.
  • "The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."
  • "Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
  • "SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

ROI

Users have noticed a significant enhancement in pinpointing issues swiftly, leading to quicker resolutions and reduced downtime with Sumo Logic Observability. They have experienced improved system performance monitoring and insightful data analytics, enabling better decision-making. Some users have mentioned a boost in operational efficiency due to the streamlined troubleshooting process. Businesses have benefited from comprehensive visibility into their infrastructure, facilitating proactive maintenance and cost savings by identifying potential problems before they escalate.

Pricing

Sumo Logic Observability offers pricing tiers based on data volume and features, catering to various enterprise needs. Users report that it provides flexible options, including free trials, with costs scalable according to usage. Businesses find it competitively priced compared to similar platforms. Additional features, such as predictive analytics and machine learning, may influence the final cost. Potential buyers appreciate the transparent pricing structure.

  • "Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."
  • "I started on the free tier to try it out, but because of our usage, we're now paying for it."

Popular Use Cases

Companies use Sumo Logic Observability for log aggregation and analysis, security information and event management (SIEM), general log storage, scheduled searches, and dashboarding. It helps developers search for errors, monitor data, and track transactions. Teams leverage dashboards for quick data analysis, manage significant requests, and debug customer-reported bugs with trace IDs. Integrating with security tools and automating processes are crucial for effective use.

Service and Support

Users rate Sumo Logic Observability's support highly. They find the team responsive, offering clear instructions and helpful community forums. Major issues like OpenTelemetry integration are effectively addressed. While some users haven't needed to contact support, others appreciate the assistance with initial installations and upgrades. Tools provided are sufficient, with advanced needs also covered.

Deployment

Sumo Logic Observability's setup is straightforward and easy. AWS users appreciate the log gateway integration and credentials addition. Setting up collectors for various logs requires specific formats but isn't difficult. Initial cloud deployment is seamless. Kubernetes beginners may find it time-consuming, but experts find it simple. A Helm chart deployment with API key configuration ensures quick installation. Setting up collectors for different log types may need more tweaking, but initial installation is quick.

Scalability

Sumo Logic Observability is highly scalable, handling peak loads seamlessly. It supports large user bases without issues, with one part of an organization having around 60 users split between technical and non-technical roles. As a SaaS, it requires minimal effort to scale, needing only sufficient resources for log transmission. Scaling up is straightforward, evidenced by its ability to process millions of records efficiently.

Stability

Users report that Sumo Logic Observability is very stable, rating its stability a ten out of ten. They have not encountered any issues, outages, or problems. The platform is described as enterprise-grade and suitable for internal business users.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Sumo Logic Observability Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Transportation Company
8%
Healthcare Company
8%
Construction Company
5%
Performing Arts
5%
Retailer
5%
Comms Service Provider
4%
Outsourcing Company
4%
Educational Organization
3%
Wholesaler/Distributor
3%
Energy/Utilities Company
3%
University
3%
Insurance Company
3%
Consumer Goods Company
1%
Government
1%
Real Estate/Law Firm
1%
Recreational Facilities/Services Company
1%
Venture Capital & Private Equity Firm
1%
Security Firm
1%
Aerospace/Defense Firm
1%
Legal Firm
1%
Logistics Company
1%
Hospitality Company
1%
Media Company
1%

Compare Sumo Logic Observability with alternative products

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Learn more about Sumo Logic Observability

Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.

What features make Sumo Logic Observability effective?
  • Well-Crafted Dashboards: Customizable options for monitoring.
  • Flexible Query Language: Allows detailed log searches.
  • Centralized Management: Enables teams to work on one platform.
  • Near-Real-Time Updates: Enhances timely incident resolution.
  • Custom Field Creation: Facilitates user-specific data requirements.
How does Sumo Logic Observability benefit organizations?
  • Unified Platform: Brings teams together for streamlined operations.
  • Enhanced Integrations: Improves log search accuracy.
  • Tailored for SIEM: Supports security needs with efficient log management.
  • Efficient Data Monitoring: Automates processes for ease of management.
  • Scalability: Handles large data volumes efficiently.

Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.

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Product Categories

Product Categories
Application Performance Monitoring (APM) and Observability
Cloud Monitoring Software
AIOps

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Sumo Logic Observability Reviews Summary
Author infoRatingReview Summary
Site Reliability Engineer at LHV Bank3.5I used Sumo Logic Observability for log aggregation, valuing its flexible query language over Splunk. However, query speed and search management need improvement. The cloud-native, cost-effective approach on AWS contributed to our shift from Splunk.
Senior Software Engineer at MentorMate4.5We use Sumo Logic for centralized log collection and analysis, benefiting from real-time updates and easy custom field creation. While documentation could improve, Sumo Logic provides a superior experience without the need for learning complex languages like other solutions.
Software and Systems Engineer at Ben Abrams Consulting4.0We use Sumo Logic Observability for centralized logging and SIEM capabilities, appreciating its unified platform that fosters team collaboration. Improvements could focus on cost management and streamlined data enrichment processes to handle increasing data volumes efficiently.
Technical Support Engineer at Cybage Software4.0I find the product easy to learn and it effectively helps monitor data while alerting when necessary. There is no mention of areas needing improvement, previous solutions used, or any deployment provider. ROI and alternative solutions are not discussed.
Software Engineer at a computer software company with 1,001-5,000 employees4.0In my company, we use Sumo Logic Observability for logging and debugging customer-reported bugs via trace IDs, appreciating its comprehensive tracing capabilities. However, the SearchUI.exe interface is clunky and unintuitive, requiring improvement. Continuing usage is still undecided.
Cyber Security Specialist at a tech services company with 501-1,000 employees3.5I find Sumo Logic Observability challenging due to its complex data handling and steep learning curve compared to competitors like Splunk. While it offers valuable features, using it effectively requires integration and skilled personnel, which can be difficult for smaller teams.