We use the tool for Application Lifecycle Management. It's an ALM tool to manage the product from inception to providing support and maintenance.
I have found that previously, the OEM sector was managing everything, possibly manually. However, with the introduction of the product, it has become much easier for customers to handle their products. Previously, customers were using different software to manage their products. However, PTC Integrity offers a solution for requirements management, test management, and even development to support live ticket management. So instead of using multiple software tools, we can use it for all these purposes.
Instead of spending money on different companies for various software, using one product like PTC Integrity saves money and offers all the needed functionality in one place.
I would rate the product's user interface and experience an eight out of ten.
I agree, GUI need improvement. Team may use default solution to start with default configuration.