Service and Support
Microsoft Defender for Cloud service receives mixed feedback, with some praising the quick and thorough technical assistance, while others criticize slow response times and case transfers. Premium support tends to offer better experiences. Users appreciate the documentation for its clarity, and many find the escalation process necessary for complex issues. Some reported challenges with the initial layers of customer service, often needing to escalate to higher-level technicians for effective resolutions.
Deployment
Users find Microsoft Defender for Cloud's initial setup generally straightforward and quick, with minimal maintenance required post-deployment. Deployments vary based on environment size, ranging from a few seconds to several weeks for extensive infrastructures. Teams typically involve a mix of security, infrastructure, and managerial staff. Some complexities arise with specific configurations, licensing, and existing infrastructure compatibility. Overall, team collaboration and prior product familiarity are beneficial in achieving seamless deployment experiences.
Scalability
Microsoft Defender for Cloud is highly scalable according to many sources. Users have praised its flexibility in accommodating various sizes of organizations and handling extensive resources without issues. It is easily integrated, and scaling is mostly seamless, though some mention potential extra costs and logistical considerations. Feedback highlights its capability to support both small and large teams, with highly flexible deployment, effortlessly covering cloud and on-premises environments. Some have expressed gratitude for its robust scalability features.
Stability
Many users find Microsoft Defender for Cloud stable and reliable, experiencing few issues. Some note downtime or slowdowns. Users find occasional stability concerns, often linked to agent deployment or network issues. The cloud-based nature generally ensures strong stability, though some configuration changes require attention. Internet latency can sometimes affect access, especially with portal navigation. Users rate stability between 8 to 10 out of 10, praising its performance across environments.