Service and Support
Customer service of Lumu is praised for being good and amazing, with excellent technical support. It receives high ratings for assisting partners in resolving issues. Assistance is readily available, with issues often resolved within hours. Minimal false positives are mentioned, providing strong value. Support in Colombia is particularly noted, while successful setup experiences are attributed to helpful staff like Sebastian. Users rarely need extra help during deployment, showcasing efficient assistance.
Deployment
Lumu's initial setup is considered straightforward and cost-effective, often compared to a plug-and-play experience. Its minimal setup cost benefits from a cloud-native design. Users found the deployment process quick, with data flowing in minutes. Despite varying deployment times based on organization size, most setups did not require external consultants. Following Lumu's manual, organizations completed deployments swiftly, often supported by their IT teams, and appreciated Lumu's autonomous functionality once deployed.
Scalability
Lumu demonstrates strong scalability across various environments, including on-premises, hybrid, and cloud. Recent updates enhance its scalability capabilities. While some small networks have limited experience with larger scalability, others found it easily deployable to numerous devices without issues. Challenges occur for a few users with larger installations, although its straightforward scalability process receives positive ratings. Lumu meets scalability expectations based on user needs and license structures, receiving high satisfaction scores.
Stability
Users find Lumu highly stable, noting no issues with downtime or disruptions. They observe excellent stability, rating it ten out of ten. Maintenance occurs without disruptions and deployments for network monitoring show no lag, crashing, or downtime. For some, stability is yet to be fully tested with wider deployments, but initial impressions are positive with no reported stability concerns. Lumu is seen as reliable, providing consistent performance across various environments.