Service and Support
Dataiku's support is generally quick and responsive, with many users interacting directly with the CTO for complex queries. Some find tech support excellent, rating it favorably, citing prompt and knowledgeable responses. Others report that it can take time to resolve issues, with chatbots and ticketing systems distributing queries efficiently. While many are satisfied and find the support comparable to other tools, some have concerns about adequacy, especially with billing or specific complaints being addressed slowly.
Deployment
Many found Dataiku's initial setup simple, often requiring minimal time or staff. Some faced technical hurdles, needing support from Dataiku experts. Deployment varied from hours to days, depending on customization needs. Guides and tutorials were viewed as helpful, but a few encountered integration challenges, especially with server versions. Some companies had the setup pre-handled by IT teams. Despite initial hurdles, most users successfully deployed Dataiku with the necessary resources.
Scalability
Dataiku is widely recognized for its scalability with users highlighting its integration capabilities with platforms like BigQuery and cloud solutions. While many have experienced seamless scalability, some noted performance challenges, particularly with large data volumes. A few emphasize the need for licensing costs as a factor. Multiple teams, ranging from a few individuals to over 800 employees, report that scalability is achievable, yet there are mixed opinions on its efficiency and speed with vast datasets.
Stability
Opinions on Dataiku's stability vary. Some report no issues, while others cite problems like server downtime, privacy concerns, and bugs in SQL operations. Users note that complex tasks can freeze the system, but resource control and in-built macros aid stability. Dependence on open-source tools can impact consistency. Certain users find Dataiku stable if data has no outliers. Individuals mention satisfaction, though some rate its stability lower due to various external factors.