Service and Support
Cloudability customer service and support vary. Some enterprise clients benefit from a dedicated account manager, receiving prompt assistance and scheduled meetings. However, several users mention inconsistency, with support stretched thin and issues not resolved immediately. While the email-based system lacks phone and chat options, many clients find the support team helpful and responsive. There are concerns about data backup processes and frequency, requiring improved coordination between parties.
Deployment
Users found Cloudability's initial setup generally straightforward, particularly in AWS environments. Some noted complexities with Azure, requiring manual data handling and potential involvement of consultants. Many highlighted ease of integration, quick deployment, and seamless updates, especially for simple structures. Large environments occasionally faced challenges with security and admin rights, potentially extending setup time. Users appreciated API access and documentation, though integration complexity varied with the environment's complexity and administrative structure.
Scalability
Cloudability is considered to have decent scalability by many users, capable of handling a substantial number of accounts and regions. It can scale automatically in the cloud environment, supporting large datasets and many users. However, some users find the scalability average and encounter issues with loading times and feature limitations. Certain features like direct action triggering and detailed reporting need enhancements, while others appreciate the tool's flexibility with dashboards and real-time data adjustments.
Stability
Users generally describe Cloudability as stable and mature. Many rate its stability between seven to nine out of ten, stating they've encountered few issues. It effectively handles reports and is perceived as reliable. Some users mention it's still in testing phases or not fully deployed organization-wide. Single-cloud and multi-cloud environments both benefit, particularly in cost management and resource optimization. Though some note potential replaceability, the tool's convenience is appreciated.
