BMC Atrium CMDB Reviews

Vendor: BMC

4.6 out of 5

6 reviews
100% willing to recommend

What is BMC Atrium CMDB?

BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

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BMC Atrium CMDB is the #5 ranked solution in top Configuration Management Databases. PeerSpot users give BMC Atrium CMDB an average rating of 9.2 out of 10. BMC Atrium CMDB is most commonly compared to ServiceNow CMDB: BMC Atrium CMDB vs ServiceNow CMDB. BMC Atrium CMDB is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Buyer's Guide

Configuration Management Databases

July 2025

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Featured BMC Atrium CMDB reviews

Yousef Bayari

ITSM Consultant at Smart IT Service

The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB. Additionally, the traditional features of asset management, such as tracking assets through attributes, location, and ownership (both organizational and individual), are also part of it. On top of these, the CI model, which handles relationships and service models, is pivotal.

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Yousef Bayari

ITSM Consultant at Smart IT Service

BMC Atrium CMDB is a configuration management database. It's the core of the ITSM system. All changes, incidents, and problems must be related to an actual CI, which can be a network element, server, or cell. When you first install any of the ITSM systems, you start with installing the BMC Atrium…

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RajuM

BMC Remedy Consultant at a tech services company with 1-10 employees

CMDB has the best feature for people association. Some customers require specific updates or files from various systems, and we want to allow only certain users to access the CIs. With this feature, we can easily assign and relay these CIs to our users, ensuring they have the necessary information. It's a highly useful and advanced feature. Along with it, the rules functionality makes it easier to classify data for different groups.

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BMC Atrium CMDB mindshare

As of July 2025, the mindshare of BMC Atrium CMDB in the Configuration Management Databases category stands at 10.7%, down from 15.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Configuration Management Databases

Key learnings from peers

Valuable Features

"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The rules functionality makes it easier to classify data for different groups."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."

Room for Improvement

"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"We would like the service modelling functionality of this solution to be improved."

Pricing

"CMDB is more expensive than one of its competitors."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Configuration Management Databases Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

15%

Government

14%

Computer Software Company

14%

Educational Organization

10%

Healthcare Company

Energy/Utilities Company

Manufacturing Company

Transportation Company

Recruiting/Hr Firm

Retailer

Performing Arts

Legal Firm

Logistics Company

Construction Company

Insurance Company

Comms Service Provider

Marketing Services Firm

Pharma/Biotech Company

Real Estate/Law Firm

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Learn more about BMC Atrium CMDB

Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
Reduce costs by automating tasks that previously required manual intervention.
Minimize IT risks with better understanding of change dependencies.
Operate services with clear insight into all parameters.
Enable seamless integration between support and operations processes.

BMC Atrium CMDB was previously known as Atrium CMDB.