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Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with ManageEngine Desktop Central?

Please share with the community what you think needs improvement with ManageEngine Desktop Central.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
12 Answers
Leonardo Moraes - PeerSpot reviewer
IT Manager at a tech services company with 5,001-10,000 employees
Real User
Top 10Leaderboard
26 February 21

The pricing of the solution could be better. The solution should be better at integrating with other solutions. Right now, it's not the best.

Network Administrator at a maritime company with 10,001+ employees
Real User
Top 10
23 December 20

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure. Sometimes the performance is not very good, which is something that can be improved.

Manager of Information Technology at a engineering company with 201-500 employees
Real User
Top 10Leaderboard
18 November 20

There are occasional glitches but they deal with it very quickly and efficiently. They've actually just rolled out a whole new endpoint security add-on that includes the features I've been looking for.

reviewer1423716 - PeerSpot reviewer
IT Systems Manager at Algorythma
Real User
20 September 20

There is a slight delay in customer support, which is something that can be improved. We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

Abbasi Poonawala - PeerSpot reviewer
User at Bank in KSA/JPMORGAN
Real User
Top 5Leaderboard
04 August 20

The product has several places where there is room for improvement. Although it is on the cloud, sometimes the performance is slower than it should be. One of the reasons could be that it is tightly integrated and tight coupled with the rest of the modules and all of them have to be in sync. This syncing takes time and resources. When I go to our Desktop Central console, sometimes it runs slowly. So performance is one place where it could have room for improvement. In terms of patching, which is a major benefit of the package, patch management can work even better as well. The vulnerabilities are obvious. Every day we get reports on a lot of new vulnerabilities. It is clear that ManageEngine is doing the patching and the package is easily deployed once they are developed and available. The incident management, the root cause, the planning of the resolution, the service management — all these things are known and available. The team at ManageEngine is good at that. But they do not provide reports to user admins on the development and delivery which is information they already have and admins could use. Once the patch is added to the repository the defense against vulnerabilities improves. But the information about developments and vulnerabilities would be good to have and could be shared more candidly.

PeerSpot user
Systems Administrator at a manufacturing company with 501-1,000 employees
Real User
02 August 20

Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added. I would guess another option would be a lower price cap for using all the separate divisions of programs that are being built withing Desktop Central. We actually opted out of renewing Analytics Plus this last go around because of the cost and the lack of times we actually used it to run reports.

Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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reviewer1394517 - PeerSpot reviewer
IT Manager at The White Family Companies, Inc.
Real User
24 July 20

I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time. the CMDB would be quickly populated with a PC hardware and software inventory along with user relationships. Device assignment and tracking would be another added value. Adding that feature set would tie everything together and be the one-stop-shop of desktop management suites.

Dario Podhorski - PeerSpot reviewer
System Administrator at Vodovod Osijek
Real User
24 July 20

We would like to see options for deploying Microsoft 365 accounts into Outlook. For now, we only can use it to deploy exchange accounts. Also, we would like to see an option do decline Windows 7 ESU patches in a bulk. For now, we have to decline them one by one which is not an easy process. Also, we are not clear about uninstalling Desktop Central patches from our server. That is not a problem for now but in the future, it could be. There should be some more clearance on how to uninstall Desktop Central patches and what are the consequences.

Chief Information Security Officer at a retailer with 1,001-5,000 employees
Real User
23 July 20

Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added. Support, when a problem happens, is not efficient at responding to problems and resolving issues efficiently. This is difficult because the time when we need this to be at its best is when we are having a problem and this has compromised our confidence in the product because support might not be confident in resolving issues when they come up.

reviewer1394538 - PeerSpot reviewer
Product Manager - Solution Architect at iOCO
Real User
23 July 20

I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu. I would also like self enrolment page for agent-based deployment like that for the MDM or modern management options. A physical location for agent-based machines like on modern management.

Assistant Manager at Muscat Pharmacy & Stores LLC
Real User
02 August 19

The Patch Management functionality needs lots of improvements. The Deployment scheduler needs updating to support various methods for deployment.

IT Projects Manager at a energy/utilities company with 51-200 employees
Real User
28 January 19

We haven't used all the features. The parts that we're using are pretty good. I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Dec 01, 2021
Which is better and why?
2 out of 5 answers
Sumit Dubey - PeerSpot reviewer
Technical Lead at HCL Technology
23 November 21
My recommendation is to use MS Intune as a solution and you can drop both SCCM and ManageEngine Desktop Central.  Intune is the best solution for managing mobile devices and endpoints. You can also manage your servers but there will be some difficulty in managing on-premises servers. 
User at a healthcare company with 501-1,000 employees
24 November 21
Quest's Unified Endpoint Management - please have a look at this solution: easy to manage, best for mass task deployment, comprehensive and customized reporting.
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Nov 17, 2021
How does Microsoft Intune compare with ManageEngine Desktop Central? Which would you choose and why?
See 2 answers
Manager, Information Technology Support at Innoveo
25 October 21
Hi . I use both systems . Intune is simply too good to configure a system via autopilot and enforce AD/ Azure AD policy whereas Desktop Central is excellent for patching  Desktop Central is great for patch deployment and software deployment but falls short on many other fronts like correctly reporting information - I had to raise tickets to their support to get it fixed  Intune too has its issues - I does not have an inventory reporting functionality The company portal is an app which has to be installed on the endpoint . The reporting mechanism is not on par with Desktop Central.  DC does not have the OS deployment capability ( OS Deployer is an add on) whereas Intune has the Autopilot capability built into the system to remote install the laptop including enabling bitlocker encryption DC has strong patch deployment capability whereas its bit vague on Intune This list goes on so Im stopping here 
Janet Staver - PeerSpot reviewer
Tech Blogger
17 November 21
ManageEngine has a great patch management feature. It is actually one of my favorite features because it allows you to approve or decline whichever windows or third-party patches you want. You can also schedule them during off hours, force reboots, or even wake devices up for patching. ManageEngine also has a very small yet powerful installation file, which I found very easy to deploy across the network even though I have several remote locations. Considering that ManageEngine is a multi-asset and IT process manager, it enables you to effectively manage all of the assets very well and has a very intuitive and dynamic interface. One thing I dislike about ManageEngine is their software deployment tools. It’s great for mass deployments but I wish it included one-off deployments to a single computer. Also, in order to enable the file transfer option when you are using it for the first time, you have to install a plugin. Sometimes the control center can be a little slow, too. Microsoft Intune is robust and it allows you to deploy applications to its enrolled devices. This makes it a beneficial solution in asset management and also patching machines. It also gives you the ability to restrict user actions on their machines, which I find to be very helpful from a security standpoint. In general, Microsoft Intune’s enrollment process on devices is straightforward and easy. You can set policies, and administrators are able to guide users on how to enroll their machines. One major downside of Microsoft Intune for me is that it has inferior and poor quality device reporting. Conclusion:Overall, I would recommend ManageEngine because not only is it a well-developed tool, but it also provides an excellent adaptation to its interface, and I have found its implementation and use to be nothing less than exceptional.