Please share with the community what you think needs improvement with ManageEngine Desktop Central.
What are its weaknesses? What would you like to see changed in a future version?
The pricing of the solution could be better. The solution should be better at integrating with other solutions. Right now, it's not the best.
I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure. Sometimes the performance is not very good, which is something that can be improved.
There are occasional glitches but they deal with it very quickly and efficiently. They've actually just rolled out a whole new endpoint security add-on that includes the features I've been looking for.
There is a slight delay in customer support, which is something that can be improved. We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.
The product has several places where there is room for improvement. Although it is on the cloud, sometimes the performance is slower than it should be. One of the reasons could be that it is tightly integrated and tight coupled with the rest of the modules and all of them have to be in sync. This syncing takes time and resources. When I go to our Desktop Central console, sometimes it runs slowly. So performance is one place where it could have room for improvement. In terms of patching, which is a major benefit of the package, patch management can work even better as well. The vulnerabilities are obvious. Every day we get reports on a lot of new vulnerabilities. It is clear that ManageEngine is doing the patching and the package is easily deployed once they are developed and available. The incident management, the root cause, the planning of the resolution, the service management — all these things are known and available. The team at ManageEngine is good at that. But they do not provide reports to user admins on the development and delivery which is information they already have and admins could use. Once the patch is added to the repository the defense against vulnerabilities improves. But the information about developments and vulnerabilities would be good to have and could be shared more candidly.
Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added. I would guess another option would be a lower price cap for using all the separate divisions of programs that are being built withing Desktop Central. We actually opted out of renewing Analytics Plus this last go around because of the cost and the lack of times we actually used it to run reports.
I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time. the CMDB would be quickly populated with a PC hardware and software inventory along with user relationships. Device assignment and tracking would be another added value. Adding that feature set would tie everything together and be the one-stop-shop of desktop management suites.
We would like to see options for deploying Microsoft 365 accounts into Outlook. For now, we only can use it to deploy exchange accounts. Also, we would like to see an option do decline Windows 7 ESU patches in a bulk. For now, we have to decline them one by one which is not an easy process. Also, we are not clear about uninstalling Desktop Central patches from our server. That is not a problem for now but in the future, it could be. There should be some more clearance on how to uninstall Desktop Central patches and what are the consequences.
Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added. Support, when a problem happens, is not efficient at responding to problems and resolving issues efficiently. This is difficult because the time when we need this to be at its best is when we are having a problem and this has compromised our confidence in the product because support might not be confident in resolving issues when they come up.
I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu. I would also like self enrolment page for agent-based deployment like that for the MDM or modern management options. A physical location for agent-based machines like on modern management.
The Patch Management functionality needs lots of improvements. The Deployment scheduler needs updating to support various methods for deployment.
We haven't used all the features. The parts that we're using are pretty good. I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already.
Which is better and why?