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2019-10-21T17:16:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Huawei Ethernet Switches?

Please share with the community what you think needs improvement with Huawei Ethernet Switches.

What are its weaknesses? What would you like to see changed in a future version?

25
PeerSpot user
25 Answers
Emmanuel Bakare - PeerSpot reviewer
Product Design / Operations Engineer at Zoracom
Real User
Top 5
2022-08-15T19:36:15Z
15 August 22

We would like to have a greater level of automation using this solution. The customer support could also be faster.

Moses NYOTA - PeerSpot reviewer
Senior Software and Cloud Engineer at Velocis Technologies LLC
Real User
Top 5Leaderboard
2022-07-19T12:48:02Z
19 July 22

It’s hard to get technical support.

Kaan Kanyilmaz - PeerSpot reviewer
Team Leader at Yildizlar Yatirim Holding
Real User
Top 10
2022-06-14T14:17:00Z
14 June 22

I didn't like the Huawei Switches because of the different versions resetting the configuration issue. Huawei doesn't support Layer 3 modes while TOE and ARP have some issues.

Vicente Manuel - PeerSpot reviewer
Information Security Technician at OMNIdata
Real User
Top 5
2022-04-30T18:37:40Z
30 April 22

I already had a background with Cisco, so getting used to their system was a little bit complex. The way you configure a VLAN in an access port or in a VLAN to be allowed in the trunk was totally different. They have a concept there with hybrid VLAN, and it kind of made things complex for me. We had a few issues with integration. In the company, we're using Huawei wireless and the wireless controller, and those switches are the ones that made the transition between the clients and the WiFi server, and we had a few problems. Some switches in our network are end-of-life. They shouldn't be there anymore. They're too old. They have already improved lots of things, however, the mistakes here will fall on our laps as we are using end-of-life devices, and they don't give support anymore for that.

HA
Manager Infrastructure and Security (SCADA) at a marketing services firm with 1,001-5,000 employees
Real User
Top 20
2021-12-23T15:09:00Z
23 December 21

The company needs to provide more on hand training on the product. They should market the product more so that companies are more aware of its existence and what it can do for them. Huawei should highlight some more use cases to help companies understand more about what they can do.

LK
Network Operations Center Engineer at a tech company with 51-200 employees
Real User
Top 5Leaderboard
2021-10-18T08:44:23Z
18 October 21

The configuration is very difficult even for someone who is already familiar with the configuration process.

Learn what your peers think about Huawei Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees
Real User
Top 5Leaderboard
2021-09-01T09:09:00Z
01 September 21

They're not easy to monitor or bring in and feed and make sure that all our networks are running correctly. We are predominantly in regional Australia, which means that we have a lot of remote usages and we're not getting the ability to do the next level of IT needed to make sure that I can monitor and make sure that the network is stable with the Huawei stuff. If anything goes wrong, I haven't been able to patch them because they're end of license and you can't patch them any more. Their security is not within our standards. Huawei's switches could be more secure, more monitorable, and better scalable but that's because they're so old. They're not fit for our purpose under our government contracts any more. We're not allowed to use any Huawei products.

AB
Director at Omnium Technologique (OMTEQ)
Real User
Top 20
2021-06-24T21:19:02Z
24 June 21

The price should be lowered as concerns flash backup. This would enable us to get rid of all of the mechanical, hard disks, as we currently have a mixture of flash and classic hard disks. I feel that technology is progressing fast enough and I believe that in the near future, within the next 12 months, we'll be able to add all flash backup systems to our solution. As for the switches, I think they will be all right for some time to come. If the network were to improve sufficiently, we would be able to make more use of the cloud, even as concerns the telephone. However, this is not the case at present. It is difficult for me to point to other areas needing improvement as we have been using the technology for a relatively short period, only around five months, and I am trying to digest what we have. My network engineers would be in a better position to address this issue. Also while our installation is not that large, we are working on huge projects. These are new to Morocco, consisting of two or three years, which is not that much. This said, we would like to see additional backup solutions, since we have several degrees of backup. For the moment, the final one involves magnetic tapes, which is an IBM solution. We would like to take the thread of these magnetic tapes and have Huawei help us with strategic backup. One of the reasons we backup our system is for fear of ransomware, but we are required to backup everything by the end of each day or at the close of each week. It would be nice to see other solutions which would allow this, as I am not satisfied with the current one involving the use of magnetic tape. I am not certain that using the cloud is a solution for the time being in Morocco. We are looking with Huawei at the possibility of using hardware. This is a point of concern. Moreover, we would like to see more security applications. We have network security, such as Fortinet and Fortigate, but we would like to see Huawei come out with its own solution. Maybe this already exists but, if so, it is not yet very well known. We are satisfied with the switches and, in our approximately six months experience, have not encountered problems. We have not had stoppages or buffer memory. What I would like to see is a complete solution in which the network security is integrated with the switching as well. This way, we could have a single source for the network and not need to rely on Fortinet and Fortigate. As far as wifi access is concerned, we do have a system, I believe called HP Aruba, but it is old. It would be nice to see this integrated. We are not looking to change things in the short term, but to undertake a six to ten month overhaul involving the wifi and integration of 5G and IOT into our network.

TX
IT at a manufacturing company with 201-500 employees
Real User
Top 5Leaderboard
2021-04-15T09:31:29Z
15 April 21

In order to improve the product, I'd like to see all devices have the ability to configure more easily. I think that's important. It's something I'd like to see in the next release along with improved scalability.

PN
IT Manager at a pharma/biotech company with 201-500 employees
Real User
Top 20
2021-02-03T12:03:57Z
03 February 21

The graphical user interface could be much better. The vendor needs to make a better marketing effort to promote this product because you don't find a lot of good articles promoting it. Other brands are more aggressive in marketing. In the future, I would like to see a feature that includes a dynamic picture of all of the ports, and what is connected to them. The functionality may be there, but I haven't seen it yet. Being able to see what is going through the ports would be helpful.

CF
VP at a computer software company with 201-500 employees
Real User
Top 5Leaderboard
2021-01-30T12:11:41Z
30 January 21

The performance has been slow at times.

Ivorn Zhang - PeerSpot reviewer
Director Of Information Technology at Bioworkshops
Real User
Top 20
2020-09-30T08:03:00Z
30 September 20

The configuration could be improved and deployment should be easier. It's also quite expensive.

XM
IT Director at a tech services company with 11-50 employees
Real User
2020-09-10T07:35:41Z
10 September 20

The web interface is poor, it could be improved. The stability could be improved. Although it is suitable for us, it could have better third-party integration.

SS
Network Architect & Pre-Sales Consultant at a tech services company with 201-500 employees
Reseller
2020-08-26T07:13:28Z
26 August 20

I do not know if I can think of a product feature that really needs to be improved. Especially right now, the most important thing for customers is cost and Huawei does have a very good price point. They are very competitive from a cost perspective. From a technology perspective and in my economic environment with my customers, Huawei has everything that I and the customers need. If I have one potential issue, it is that the technical support does not understand English so well. The issue is just that they should understand and speak English pretty well to provide proper technical support and solutions.

Muhittin Akar - PeerSpot reviewer
Network Security Expert at Secil Kaucuk San
Real User
2020-07-29T07:46:01Z
29 July 20

It would be helpful to have more commands. Technical support needs improvement. I would like to see more training opportunities available. It is very rare to find training with quality.

Umer Siddique - PeerSpot reviewer
Sr. Network Engineer at a pharma/biotech company with 5,001-10,000 employees
Real User
Top 10
2020-05-11T06:07:00Z
11 May 20

I had issues with patching the IOS. But right now I think Huawei has improved very much in the advanced technology and is more stable now. I think patch and bug fixes should be announced on a scheduled basis. That would eliminate the issues and improve the functionality of the device. It would be helpful.

RK
Wireless Network Design Engineer at a comms service provider with 1,001-5,000 employees
Real User
2020-03-30T07:58:15Z
30 March 20

There could be some improvement in the dashboards and that's something that could be included in the next update.

AM
Network Engineer at a computer software company with 501-1,000 employees
Real User
2020-03-04T08:49:00Z
04 March 20

To improve the ethernet switches, I think first of all that Huawei should improve their knowledge base library. When people like me are trying to look for documents to study about the product to find a solution, sometimes the particular information I am looking for is quite hard to find. It should be an easy task to find a suitable document as a reference. By comparison, it is very easy to locate the information that you need for the Cisco systems. I just type the name of any features or any questions I might have into Google and I can find what I need in a matter of minutes. With Huawei, it is not that simple. I think the support also needs to be improved. Right now you have to be able to speak Mandarin in order to communicate with those technical experts and express your problem to make them understand what it is. When they know they can give you a solution to solve your problem, and the support is good in that way it is good. But they need more support for other languages. When I work with Cisco, for example, you can generally speak in English. I am not saying that the support people at Huawei do not know how to communicate in English at all, but find it quite difficult to communicate well with them because they have a very heavy Mandarin accent when speaking in English. It is better to just speak with them in mandarin if you can. Because I work only so often with the Huawei brand, I think these might be the only suggestions I have. I spent a long time with the technology but have not gotten very deeply into discovering the smaller details of Huawei switches until recent years.

Alaba Ayotunde O. OLUWAYIMIKA - PeerSpot reviewer
It Asset Management Lead at Dangote Industries Limited
Real User
Top 5Leaderboard
2020-02-16T08:27:33Z
16 February 20

I've found that the Huawei switches around the core fail, or at least the 9300 series do. I've had to move to Cisco. They tend to freeze and cause problems on my network, so I've needed to replace them with a bigger Cisco switch that can handle the network more effectively. With Cisco, there are a few particular routine protocols that are not supported on Huawei. Cisco has these proprietary routine protocols which they try to maintain. Since we have the two switches integrated together, it would be helpful if Huawei could offer a more open routine protocol that can be standardized, and they should offer the same protocols that are standard on Cisco on their service as well so that the switches can match up a bit more elegantly. It would be great if the two solutions could somehow actively collaborate a bit more together. The solution needs to provide a lot more availability. There needs to be more information on the internet to help people more easily configure the solution, etc. Right now, if you need to know something or need to find something, you have to go directly to Huawei. There needs to be more documentation. If they opened up a bit and shared more information and maybe allowed for YouTube videos about their products and how to work them, it would benefit the users quite a bit.

JI
Senior System Engineer at a tech services company with 11-50 employees
Reseller
2020-02-16T08:27:00Z
16 February 20

From the customer's perspective, they usually don't care about certain disadvantages because as a technician I am the one who deploys and configures the planning and communication for them. In my opinion, most of the basic configurations of the switches are all the same. In terms of Huawei specifically, the availability and the speed of the firmware updates are the only things wrong with Huawei. There are some vulnerabilities on the hardware. Cisco is good with releasing the patches. For Huawei, this aspect is problematic. I would like to see performance improved, including wi-fi flexibility.

it_user1034097 - PeerSpot reviewer
Technical Manager
Real User
2020-01-29T11:22:00Z
29 January 20

In the next release, I would like to see an increase in the performance of DDoS protection systems against all kinds of attack packets.

MuhittinAkar - PeerSpot reviewer
Hardware and Networks Support Executive at a manufacturing company with 501-1,000 employees
Real User
Top 10
2020-01-12T12:03:00Z
12 January 20

We have a purchasing procedure. It says that if we want to buy a specific product or service we should get quotes from at least three companies. If we cannot get more than one quote we should find a similar product or service from a different vendor. We had this issue last year. We needed 15 access points and we wanted to buy Huawei access points because our other devices were Huawei. I wanted a quote from three Huawei partner but only one of them sent the quote. Other partners said that Huawei did not send any quote information because they send quote only one partner. We talked to Huawei regional sales manager but they said they can not do anything for this situation. Because of this situation, I searched for the products of other vendors. Aruba sent three quotes from its different partners and their quotes were similar. And also they were cheaper than Huawei. Because of the cost factor, our purchasing department preferred to buy Aruba access points. We had the same issue for the switches at around the end of 2019. Because I don't have time to search other vendors we canceled the purchasing and our budget for switches. Now I don't have any spare products and I will be trouble if one of my switches fails.

Ashok Braganza - PeerSpot reviewer
IT Consultant at Ministry of Justice
Real User
2019-12-23T07:05:00Z
23 December 19

The software could be more stable. There are a lot of bugs reported for the IS portion. The GUI could be improved. It could be much more adaptable.

HY
Founding Partner at a transportation company with 1,001-5,000 employees
Real User
2019-12-11T05:40:00Z
11 December 19

Troubleshooting documentation should be improved. The interoperability of the devices, in general, on the Huawei switches is not good and is known to be not good. Maybe they can improve this a bit. In terms of being able to patch quickly, if you have both a quality device, a quality switch that has a specific capability, Huawei won't necessarily have the same capability until a patch is created for it.

it_user1118574 - PeerSpot reviewer
Engineer at a tech services company with 10,001+ employees
Real User
2019-10-21T17:16:00Z
21 October 19

Integration could be improved. The price could also be lower.

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